Mark Watts Email & Phone Number

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Hull, E Riding Of Yorkshire, United Kingdom

Leeds, United Kingdom

Technical Project manager responsible for delivering Call recording and telephony applications into a new domain / windows 7 client. Managing a team of 15 technical support people for a Windows 7 rollout.

Nationwide

working within a team to deploy windows 7 smart client into the rwe npower infrastructure.

Sheffield, United Kingdom

3rd line support - dealing with escalations from service desk, including problem management through to resolution.Submitting changes and attending CAB, deploying changes within group policy domain environment.Supporting a virtual esx vmware 5.1 environmentSupport and monitoring of exchange server 2010, enterprise vault, windows server enterprise 2008 r2, Active directory 2008.Supporting a Citrix xen app 5.5 farm.Netapp support

Louth Lincolnshire / Birmingham

Designing and deploying windows 8 HP Elite900 tablet roll out to 60 users and 250 laptops and desktops. Responsible for build design,software testing, implementation and project delivery. Liaising with 3rd parties to ensure compatibility. Responsible for producing technical documentation and delivery to the IT Infrastucture. Managing a small team deploying windows 8 laptops and tablets. Responsible for training users,3rd line support - dealing with escalations from service desk, including… Show more Designing and deploying windows 8 HP Elite900 tablet roll out to 60 users and 250 laptops and desktops. Responsible for build design,software testing, implementation and project delivery. Liaising with 3rd parties to ensure compatibility. Responsible for producing technical documentation and delivery to the IT Infrastucture. Managing a small team deploying windows 8 laptops and tablets. Responsible for training users,3rd line support - dealing with escalations from service desk, including problem management through to resolution. supporting a virtual esx vmware 5.1 environment which includes support and monitoring of exchange server 2010, kaspersky anti virus, backup exec 2010 r2, solarwinds, steelhead riverbed, enterprise vault, windows server enterprise 2008 r2, Active directory 2008. Show less

Scunthorpe

Providing site support and dealing with incidents escalated by the service desk via ManageEngine servicedesk plusServer Support windows 2008 data centre & windows 2008 R2 Citrix xenapp, xenserver and xendesktop support version 5.0 and 6.0System administration for new starters, leavers, distribution lists and security group requests. Managing and maintaining active directory 2003 and Exchange 2003.Supporting Dell servers, desktops, tablets and laptops Sophos Anti virus… Show more Providing site support and dealing with incidents escalated by the service desk via ManageEngine servicedesk plusServer Support windows 2008 data centre & windows 2008 R2 Citrix xenapp, xenserver and xendesktop support version 5.0 and 6.0System administration for new starters, leavers, distribution lists and security group requests. Managing and maintaining active directory 2003 and Exchange 2003.Supporting Dell servers, desktops, tablets and laptops Sophos Anti virus administration and cleanup.Liasing with 3rd party Vendors Ricoh & Dell Supporting Cisco IP phone systems.Configuring Android devices and Touchdown software.Supporting a windows 7 Office 2007 environment.IGEL administration for thin client support Show less

Hull, United Kingdom

Providing site support and dealing with incidents escalated by the service desk via HP service centre.Providing support for home workers troubleshooting wireless and Cisco VPN connection issues.Supporting HP desktops, laptops & servers on site both hardware and software. Project work including domain migration has been completed on each site throughout the north of England.New site surveys and decommissioning of small sites including switches, routers, server racks, patch panels… Show more Providing site support and dealing with incidents escalated by the service desk via HP service centre.Providing support for home workers troubleshooting wireless and Cisco VPN connection issues.Supporting HP desktops, laptops & servers on site both hardware and software. Project work including domain migration has been completed on each site throughout the north of England.New site surveys and decommissioning of small sites including switches, routers, server racks, patch panels and cabling.Supporting sites from Npower retail, renewable wind farms, hydro energy and power stations in the UKSupporting Rockwell Avaya phone systems and Verint call recording software.Active directory 2003, network monitoring, highlighting capacity management issues and liaising with problem management. Liaising with 3rd party vendors including HP, Wipro and Cable & Wireless.Part of a small team providing support and supervising Wipro contractors ensuring the infrastructure refresh project for desktop deployment ran smoothly. March 2008- July 2008 Part of a small team installing and configuring a new building for RWE trading in London. This project included the planning and installation of servers and desktops. Dec-2010 – April 2011 Show less

Hull, United Kingdom

Technical lead on a project to review and streamline backups for infrastructure. Documenting recommending and implementing the changes after approval from the CAB.Working within a team of six providing server and desktop support in a LAN/WAN environment.Providing desktop support to 3000 users over 7 sites throughout the UK.Carrying out daily checks on 70 servers using Compaq insight manager 5.10. Documenting and developing fixes/enhancements Checking, configuring and… Show more Technical lead on a project to review and streamline backups for infrastructure. Documenting recommending and implementing the changes after approval from the CAB.Working within a team of six providing server and desktop support in a LAN/WAN environment.Providing desktop support to 3000 users over 7 sites throughout the UK.Carrying out daily checks on 70 servers using Compaq insight manager 5.10. Documenting and developing fixes/enhancements Checking, configuring and monitoring backups using Veritas 10.0 Arcserve 6.61, 3rd Line troubleshooting for backup issuesTroubleshooting TCP/IP and network issues in a LAN/WAN environment.Liaising with 3rd Parties such as BT managed service for switch/router problems, Syan for hardware support and BT /Siemens for telephone issues.Providing remote support across LAN/WAN using netsupport 8.5, Dameware RDPCreating new users through user manager and exchange 5.5 assigning user groups and distribution lists.Monitoring and supporting 8 exchange 5.5 servers – troubleshooting any problems.Supporting office 97,outlook 98 and bespoke systems. Other technologies use Rebuilding PC-s via Norton ghostTouchpaper call management system, Sophos antivirus, Mimesweeper for smtp 5.1Creating procedures and documentation to be implemented into the business. Compaq server support, server rebuilds, DFS maintenance Show less

Hull, United Kingdom

Working on a service desk providing 1st and 2nd line resolutions to usersSupporting office 97, 2000 and 2003 with Active directory 2003 net support, dameware. And bespoke NHS applications Predominantly supporting windows XP, HP printers and desktops/laptops

Hull, United Kingdom

Solely responsible for two sites in the Hull area, I was supporting approximately 80 users on- windows NT/2000/XP platforms. Reporting to the Financial Director locally and the European IT manager. Dealing with incoming helpdesk issues providing 2nd/3rd support.Server support and monitoring. backups using arcserve 11.1 Installing and supporting Office 2003.Installing configuring Windows server 2003, Exchange 5.5, 2003Building and configuring windows XP workstations via… Show more Solely responsible for two sites in the Hull area, I was supporting approximately 80 users on- windows NT/2000/XP platforms. Reporting to the Financial Director locally and the European IT manager. Dealing with incoming helpdesk issues providing 2nd/3rd support.Server support and monitoring. backups using arcserve 11.1 Installing and supporting Office 2003.Installing configuring Windows server 2003, Exchange 5.5, 2003Building and configuring windows XP workstations via ghost image Other applications include Citrix metaframe 4.0, webbacs, Infra-enterprise helpdesk, VNC, PC Anywhere,Installing Cisco routers and configuration of VPN Client.Implemented and configured WSUS on the LAN Installing and configuring windows 2003 servers into the networkAS400 administrator - setting up new users and maintaining system.Troubleshooting TCP/IP and network/printer problems. Configured symantec corporate edition into the LANTelecoms -dealing with mobile purchases, Blackberry, keeping up to date records. Supporting an internal telephone system.Hardware: Dell laptops workstations and servers. HP Printers, 3com switches Cisco RoutersInstalled and configured various packages including: Autocad LT Adobe Acrobat, Paint shop Pro, Norton Anti-virus corporate edition. 3 com switch software, Visual HR Open options Show less

Hull

Responsible for the backup of over 200 servers within the datacentre using arcserve and veritas backup software.Ensuring backups are taken offsite and stored at another location.troubleshooting and escalating when necessary any problems with failed backups or server hardware issues.

St Albans, United Kingdom

I installed, trained and supported clients on bespoke software packages within a retail environment throughout the UK and Ireland. This includes stock control, Tills, Stocktaking, Accounts, Imaging systems and Customer marketing. I would generally visit client sites 2 days a week training Directors to Sales Assistants. Training can be delivered on a one-to-one basis or could involve up to 5 people. The other 3 days was spent providing technical support to customers in the office. The products… Show more I installed, trained and supported clients on bespoke software packages within a retail environment throughout the UK and Ireland. This includes stock control, Tills, Stocktaking, Accounts, Imaging systems and Customer marketing. I would generally visit client sites 2 days a week training Directors to Sales Assistants. Training can be delivered on a one-to-one basis or could involve up to 5 people. The other 3 days was spent providing technical support to customers in the office. The products are based on Windows 98/me/2000/XP or UNIX platform depending on the client’s preference. When based in the office I would deal with general helpdesk queries, testing systems and writing training documentation in Microsoft Office. Helpdesk issues include: Dialing in to a client site via modem using PC anywhere resolving incidents.Speaking to clients and identifying software/hardware faults via telephone. Show less

Stevenage, United Kingdom

Providing support to users within a bespoke retail environment and training new recruits on the help desk. The support role would include:Diagnosing hardware that may include Cisco routers, PCs, network cable issues, hand held units, tills and RF systems. Working on an NT4 Platform and software such as PC Anywhere, Bespoke stock control package based on SQL database, Applying software patches and upgrades as directed Resolving Microsoft office 97 outlook 98 queries… Show more Providing support to users within a bespoke retail environment and training new recruits on the help desk. The support role would include:Diagnosing hardware that may include Cisco routers, PCs, network cable issues, hand held units, tills and RF systems. Working on an NT4 Platform and software such as PC Anywhere, Bespoke stock control package based on SQL database, Applying software patches and upgrades as directed Resolving Microsoft office 97 outlook 98 queries Investigate and research 90% support queries through to resolution Diagnosing network router issues The training role consisted of planning and developing a 3 week training course that was delivered to new starters.Developing and writing documentation.Producing flow diagrams to aid new starters with diagnostics Monitoring telephone skills, diagnostics and providing feedback to new recruits. Identifying further training needs where required. Introduced a buddy system that enabled the recruits to pair up with an experienced member of the team who would supervise and help with any queries. Show less

Accountancy

A Levels

A level Mathematics (pure and applied) C grade A level Business Studies C grade A level Physical Education C grade