Mark Webb Email & Phone Number

United Kingdom

Uki

"Mark Webb has been named in the LEAN Management Journal as one of the European Top 25 most Inspirational individuals in LEAN Management in 2015".

Uki

Responsible for all aspects of Operational Delivery in UK from 16 locations. 600 heads and delivery budget of multiple £m's. 3rd Party Management of systems, services and software to support delivery of service (incl 2 remote sites in India). Client Management and Continuous improvement.- Service Excellence - I have driven Service Excellence through Flawless campaign targeting the team to be "the best we can be" with outstanding results beyond client expectations. - Efficiency and effectiveness - I personally drove and implemented our LEAN implementation to create a Centre of Excellence showcase site and operations which is now being used across HP and clients to demonstrate our operational capability. - Lead the operation through major change programs - system and site rationalisations. - Received highest performance rating 5 years running and selected 2 years running for HP take the lead program for top 100 UKI employees.- Exceeded Productivity targets significantly each year.- Developed a high performing team and a highly engaged workforce with Voice of the workforce results among the top ratings in HP BPO.- Commercial experience in RFP, Vendor Selection, SLA, Operational design and planning.- Deputised for UKI Director, experience in dealing with senior stakeholders. Strong communication skills written and verbal to all audiences

Various Across Uki

I successfully managed a number of Operational sites, having responsibility for up to 300 staff delivering time critical SLA's in the financial sector. Key Responsibilities:Financial Performance > £15m - Delivering against and exceeding financial targets.SLA metrics - Ensuring all critical deadlines met across 24hrs 6 days p/wkContinuous Improvement - Driving Continuous Improvement.Team Development - Delivering on training / succession / development of all staff.Change - Delivering key Operational change programs driven by industry regulations, system changes, site relocations.Manage difficult or sensitive HR matters - Including consultations with unions on redundancy programs, pay negotiations, disciplinary.On a number of occasions through this period I was drafted in to solve performance issues at other sites or locations or Manage Operational transitions which resulted in me taking responsibility for delivery in those centers.

London, United Kingdom

Banking Clerical duties.Department Team leader