Responsible for Product Roadmap and Strategy, Product Development, Partnerships and third-party integrations, management of Software Development & Project Management Teams, including near-shore teams.

• Senior BA/PM responsible for overall direction, coordination, implementation and execution of projects in an Agile-hybrid environment• Business Relationship Manager for Marketing, Operations, Sales & Service and Yacht Charter departments and business stakeholders• Instrumental in the design, definition and delivery of the project management methodology and PMO• Prioritized project requests and initiatives with consideration for risk• Reviewed, analyzed, and evaluated business systems and user needs• Documented business and functional requirements, defined scope and objectives, and formulated systems to parallel business strategies• Managed assigned projects and facilitated project portfolio management for department management• Worked with App Dev and BI/Analytics teams on technical requirements, application design, development, testing and implementation.• Worked with both in-house development teams and vendor teams, including off-shore teams in India, Germany, France and Canada.• Developed and delivered team member training and support for key systemsAccomplishments:• SME (Subject Matter Expert) in MS Dynamics CRM, IDS (Integrated Dealer Systems) and IDS CRM.• Highly respected across the organization (executives, managers and staff) as a solution-oriented problem solver with extensive business understanding and acumen• Managed 12-month project to develop custom CRM solution (IDS) and transition sales team from Dynamics CRM to IDS CRM, including directing training and maximizing end-user adoption.• Earned CPM (Certified Product Manager) certification from AIPMM (Association of International Product Marketing and Management)• Progressed from Technical Support Specialist to CRM Specialist to Business Analyst/Project Manager (2014-2017)• Consistent annual performance review grade of “A”

• Responsible for all aspects of business management and operations, customer service, accounting, sales, product development, programming, systems implementation, testing, etc.• Designed custom software and database applications and web development for clients for 20 years.• Responsibilities included: customer relationship development and sales; business analysis, needs assessment & requirements specifications; project management; relational database modeling & querying; UI design; system coding; QA testing; implementation & integration; user training; customer support; web development; search engine ad campaign creation & conversion tracking; marketing campaign creation and coordination with other marketing efforts.• Developed mission critical relational database applications for leading US Indoor Environmental Quality company, including: CRM, Accounting, Project Scheduling, Telemarketing/ Prospecting/Direct-Mail marketing, Product and Services tracking, and AIHA-accredited Medical Laboratory information tracking and reporting systems, utilizing extensive querying of RDBMS.• Spearheaded development of transportation logistics software and database system for one of the fastest growing logistics companies in Florida.• Developed professional websites for several companies and organizations, including creative control of web identity and branding for hotel, large national REIT (Real Estate Investment Trust), and a variety of other businesses and organizations.

• Owned and managed 33-room boutique hotel.• Managed all aspects of hotel: room pricing, accounting using QuickBooks, budgeting, payroll, financial analysis, P&L projections, cash flow analyses, competitive analysis, sales and liquor tax payments and permits, supervision of 8-10 staff (managers, front desk, housekeeping and maintenance), IT integration with and management of Synxis online reservations system, event planning, group sales, etc.• Hired in 2008 as consultant to develop new website and web marketing campaigns; consulting continues to present.

• Developed Delphi-based commercially marketed software applications used in energy and utility consumption management, including various graphing and reporting functions utilizing SQL querying of relational databases, and interfacing with remote hardware• Developed software both independently and in a structured team development environment using PVCS version control software for versioning multiple releases of software.• Project management of development teams utilizing classic waterfall methodology and MS Project.• Headed systems research and development of web-based client/server database application using Cold Fusion and SQL with an Interbase database.• Responsibilities included determining business requirements and needs assessment, documenting technical design specifications and system requirements, database modeling, designing graphical user-interface, system coding, Quality Assurance unit testing, systems engineering and managing version build releases.• Specific tasks included documenting coding style guide, budgeting resources, project scheduling, developing product road map and software integration plan, strategic analysis of competitive opportunities.• Awarded “Permanent Contractor” status (one of only 2 contractors, out of 15 total, to achieve this status).

• Performed financial analyses, including analysis of accounts payable, product pricing structure, and expenditures vs. receivables analysis, along with financial projections; reported directly to CFO.• Developed database applications for a 100-user, Novell network using Paradox and Delphi in both team and independent development environments.• Applications included accounts payable module, commission calculation/payment module, sales prospect information system, and customer service information systems.• Responsibilities included financial analysis, creating P&L projections, application needs assessment, database modeling, user-interface design, system coding, system testing, and implementation.

• Administered budget and finances for grants and contract funding for School of Pharmacy.• Designed and implemented a Paradox for Windows database system used for accounting and cost-containment to monitor and control over $12 million in funding.• Responsibilities included: overall financial management of grants and contracts; administration of the budget; accounting and fiscal management; preparation of financial and statistical reports; coordination and management of business operations; direction of procurement functions; reconciliation of accounting ledgers; generation of reports for state government agencies, FDA, NIH, and other agencies; preparation for audits; instruction of users in Paradox for Windows applications; supervision of 3 staff.