Mark W. Email & Phone Number

Ambler, PA, US

Remote

Migrating on-prem systems to Azure cloud, optimizing performance and cost efficiency.Managed Azure resources for performance optimization, cost control, and scalability.Implemented Azure security best practices to protect data and mitigate risks.Oversaw implementation of monitoring tools such as InTune and Prometheus for proactive issue resolution.Develop.

Remote

• Specialized in VMware ESX, ESXi, and vSphere 6.7 to 8.1 environments for designing, deploying, administering, and maintaining supporting MS and Linux platforms.
• Managing separate VMware Clusters for Test/Production/QA/and Development.
• Configure, build, implement, and administrate servers in vSphere and VRO/VRO dev.
• Building Always on clusters and other features with System Administrator Tools
• Configure Service Now with connection to VRO and Vsphere to build servers 2008, 2012, 2016, 2019, and 2022. Linux Red Hat/ubuntu builds also.
• Configure and Maintain SQL 2008 to present SQL servers.

Remote

• Assisting the companies in processing, identifying, and planning for improvement projects.
• Participate in and guide infrastructure systems, process improvements, performance, etc.
• Designing and implementing IPsec tunnels with ISP layovers.
• Exchange to Office 365 migration in a hybrid environment
• Performing scope of work and recommending upgrades to the environment for security audits and PCI compliances.
• Penetration testing for failover and reduced time down. Detecting weak points in the environment and developing a failover plan.

Remote

• Monitor application performance and troubleshoot all application outages of eQ software/solutions on-premises and/or virtual customer servers.
• Deploy, manage, delete, and upgrade virtual servers with vSphere.
• Deployment of Teamcenter 11.6,12.4 PLM software and implementation of software to client’s request.
• Enhance the data model using Teamcenter BMIDE.
• Perform infrastructure review with engineers to improve the functions of Teamcenter for performance.
• Troubleshoot ancillary software (OS, Web servers, Garbage Collections, etc.) & applications, networks, and hardware due to issues preventing execution, optimal performance, connections, security, etc.

Remote

• PowerShell Scripting to do administrative tasks such as adding, modifying, and deleting calendars, mailboxes, shared mailboxes, distribution groups, and access rights to mailboxes on the Premise server environment and.
• Migrations for O365, 2010 -2019 versions
• Microsoft Azure administration – adds, moves, and changes.
• Analyze, develop, and communicate key Onboarding processes and technology improvements for Office 365 onboarding.
• Managing Exchange Servers 2010 - 2019 in a large, complex environment On-Prem Cloud Hybrid Environment
• Execute, manage, and customize Office 365 processes for Outlook.

• Setting up entire networks and from beginning to end for new clients companies around the country.
• Setting up the VLANs, Ip ranges, site to site VPN, and bridging different ISP modems.
• Configuring Fortinet, Cisco ASA 100, Cisco Meraki's, Sonicwalls, and Peplinks.
• Using Group Policy/PowerShell for Default Group Policy push out.
• Configuring DHCP, and DNS on the firewall or server.
• Share point migration, and exchange migration.

Greater Philadelphia Area

• Established an excellent working relationship with the workforce of my various clients, by demonstrating the highest level of confidence with both the clients personal and business data. I've earned the trust and.
• Perform hands-on administration, monitoring, and troubleshooting of Local Area Network (LAN), resulting in optimum performance and downtime.
• Manage Windows Server environments and technologies for multiple companies onsite and remote users
• Providing timely tier 1,2, and 3 support for tickets related to hardware, software, and printers for over 50 unique companies.
• Regularly evaluated servers for successfully maintained uptime.
• Monitoring and updating users’ groups and permissions, using active directory.

• Ensuring staffing levels are maintained so that there is the adequate coverage of the department at all times.
• Planning, managing and controlling the maintenance budget.
• Undertaking regular Health and Safety risk assessments.
• Responsible for the recruitment, retention, and development of all maintenance staff.
• Authorizing the purchase of equipment as well as its maintenance or replacement.
• Scheduling and completing all maintenance projects work in a timely and efficient manner.

Devon, PA

• Desktop support for all windows applications
• Prioritize and coordinate request tickets and coordinate schedules for technicians to assist clients in a timely manner
• Respond to phone calls assisting clients with faulty computers and printer remotely to decrease the amount technicians sent to the field.
• Diagnosing technical issues remotely, ordering required equipment, and educating technicians of steps required to solve technical issue
• Training new associates on the use of the company default application for time request tickets