Supervised a small team with responsibility for the co-ordination of travel requirements for the company’s EMEA-based staff. Ensured travel policy, guidelines and budgets were adhered to in order to deliver efficient results. Provided advice for visa processing and other travel related documentation. Maintained ongoing relationship with external TMC. Undertook advisory role during creation of TMC’s new self-booking tool. Provided regular travel/budget reports to line manager/director. Evaluated travel vendors and provided performance results to line manager/director. Effectively managed the PSL, enabling consistent access to negotiated rates. Designated Fire Warden, responsible for ensuring appropriate H&S and evacuation matters are adhered to in accordance with official regulations

Managed a team of 6 to provide an effective and cost-efficient travel booking service for a wide range of corporate clients. Advised corporates on policy guidelines and worked with them to determine cost-effective suppliers. Regular meetings with clients to discuss/renegotiate SLAs and rate negotiations with suppliers. Monitored staff performances to assist annual assessment by branch manager.

Organised often complex travel itineraries on behalf of major corporates, finding most suitable options based on policy, budgets and guidelines provided. Comprehensive understanding of Galileo GDS.

Key responsibility for a small team of retail travel consultants, whose role was to advise and arrange package holidays to the general public.

Customer facing leisure travel consultant, advising and sourcing suitable package holidays on behalf of members of the public. Dealt with invoices and payment for package holiday costs, undertook overseas familiarisation visits to increase product awareness. Responsible for daily offers board and associated window display