Mark Westbrook Email & Phone Number

Prescott, Az, Us

Flagstaff, Arizona, Us

Serve as district manager for Northern Arizona, steering warehouse, delivery, and service operations at locations in Flagstaff, Prescott, Show Low, and Page. Devise strategies and plans to achieve business goals; collaborate with local leadership to tailor approaches to meet individual market requirements. Oversee financial health, review financial statements and data, and verify accurate accounting of thousands of dollars in daily revenue. Recruit, hire, and direct diverse team of up to 50, including operations and delivery staff and supervisors; provide training, set clear targets, manage performance, and lead succession planning. Interface with customers to conduct needs assessment, communicate with supply chain capacity and quality teams to inform procurement decisions, and introduce new product lines. Manage partner/vendor relations, forecast demand based on market trends and historical results, control and adjust inventory, and manage in-store merchandising, stock rotation, and product/promotional displays. Maintain store computers, POS systems, kiosks, and other equipment.

Executed a major transformation effort to completely revamp and turnaround business performance which reversed sluggish sales and revenue trends. Direct day-to-day operations for company managing all facets of international relocations—including shipping personal and corporate goods—through a network of ~2000 global agents. Drive strategy development and execution to ensure internal processes, procedures, and services consistently meet the needs of a diverse customer base. Lead and mentor a team of 10-20 high-performing professionals, ensuring consistent alignment with corporate goals and unique customer needs. Leveraged relationships building skills to engage with Department of Defense, United States Transportation Command, and commercial customers to drive business development and growth. Selected accomplishments:• Achieved dramatic improvement in sales, increasing from ~60 bookings per year to more than 1000 in only one year; currently sustaining 1200-1500 shipments generating $8M in revenue annually.• Overhauled accounting system, spearheaded implementation of new network and software systems, and established streamlined procedures that boosted efficiency and directly contributed to business growth.• Identified and nurtured relationships with key customers, positioning the company as a trusted partner in complex domestic and international logistics for military and corporate stakeholders.• Managed all aspects developing, updating/amending, negotiating, and administering contracts with military and private-sector clients, ensuring full adherence to contract requirements, terms, and conditions.• Elevated company’s public image and brand recognition by improving marketing, public relations, and overall reputation for providing outstanding services.• Demonstrated an almost unmatched dedication to achieving ambitious goals and turning the company into a significant player in the military and corporate relocation space.

Built foundational infrastructure and relationships for global transportation, logistics, and freight forwarding company with $5M in annual revenue, providing comprehensive international services. Established and maintained positive relationships with key Department of Defense (Surface Deployment and Distribution Command based at Scott Air Force Base) customers and agency partners. Oversaw strategic fiscal planning and day-to-day financial management, including operating expenses management, budget development, accounting, payroll, and IT infrastructure purchases. Managed and monitored financial reporting to provide key stakeholders with critical profit and loss, operating expenses, and budgeting forecasting data. Designed, implemented, and enhanced company systems to drive new business development and maintain optimal daily operations. Developed reporting systems, tracking processes, and policy and procedure documentation. Selected accomplishments:• Instrumental in cultivating and strengthening relations with military partners, including managing project to integrate internal systems with military systems, resulting in improved communication and streamlined operations.• Leveraged extensive knowledge of transportation regulations to effectively manage relationships with the U.S. military, service member customers, port authorities, customs authorities, and overseas agents. • Guided and led continuous improvement projects to enhance warehouse operations, inventory control, communications systems, and revenue generation strategies. • Grew market share by 50% through effective operational oversight, team leadership, and relationship management strategies.• Identified and acted on opportunities to maximize profits by conducting statistical analysis of rates, figures, and expenses; implemented process improvements to minimize past and potential errors.

Delivered operations and sales oversight for company providing global mobility and relocation services. Oversaw operations teams of up to eight, providing direction throughout entire relocation process from initial engagement to move completion. Directed budget development and oversight, account management, and strategic planning to align activities with organizational objectives. Built relationships with key decision-makers within large and medium corporations to assess company needs and secure new business. Strengthened company communications and business operations infrastructure through implementation of software and computing systems tools.Selected accomplishments:• Hand-picked to establish new branch and forge customer relationships in Berlin, including hiring and developing sales team members, securing new clients, and implementing high-impact sales strategies.• Increased sales by 50% within 12 months by effectively managing sales team, delivering presentations throughout the country, and providing seamless support to customers throughout the sales cycle.• Negotiated and administered vendor contracts and rate structures to achieve favorable rates with domestic and international transportation providers. • Developed and implemented training programs, ensuring highly qualified and knowledgeable sales, office, and supervisory staff.

Political Science

Education record

Education record