Mark Whalen Email and Phone Number

● Recruited to manage, expand, and optimize the Western Canada region for the emerging real estate investment. trust (REIT) and oversaw the day-to-day operations of 20 storage sites across Alberta and BC with 20+ employees. ● Reported to the VP of Operations and offered subject matter expertise to inform strategic planning and direction.● Contributed to the acquisition, conversion, and upgrade of existing storage companies to bolster yearly revenues.● Guided the full-cycle execution of up to 15 concurrent projects to achieve all milestones and requirements.● Defined project scope, allocated resources, sourced vendors, negotiated contracts, and administered budgets. ● Accountable for the team hiring, training, talent development, and performance evaluation and management.● Tracked key performance indicators (KPIs) to analyze operations and identify areas in need of improvements.● Partnered with Marketing team to confirm all messaging and promotional materials adhered to brand standards.● Conducted investigations to review and resolve escalated customer issues in an accurate and timely manner.Key Achievements:✔ Increased annual revenues from $650,000 to over $890,000 by seamlessly adding 5 new sites to the portfolio and sustaining a high customer retention rate while prices rose dramatically through effective account engagement✔ Worked closely with the leadership team to onboard and integrate over 30 new companies across North America by driving remote training sessions, instituting standard processes, and overcoming any challenges or roadblocks✔ Saved over $70,000 per year in payroll costs by spearheading the digital transformation projects to install new systems, automate daily tasks, establish remote access, and eliminate 5 roles without impacting productivity✔ Successfully coached and mentored 4 team member who were promoted to Area and Regional Manager positions

● Directed a team of 20 Facility Managers and Storage Consultants in the management of a $110+ million real estate portfolio comprised of 6 storage properties with 4,000 units producing $10+ million in annual revenues ● Participated in monthly meeting with the Ownership Group to summarize performance and brainstorm strategies● Led the planning and delivery of projects and controlled capital and operational budgets reaching $10 million ● Devised and presented training programs to educate staff on company policies, procedures, and best practices● Mentored Facility Managers on sales plans, processed invoices, and facilitated financial and operational audits● Completed regular on-site visits to ensure compliance with contract terms, brand policies, and safety standardsKey Achievements:✔ Grew annual sales from $5 million to over $10 million by securing an additional 2 properties worth $40 million, establishing all formal procedures, and gaining buy-in from investors to launch continuous improvement projects✔ Voted as one of the Best Businesses in Vancouver by the Chamber of Commerce in 2019 and elevated occupancy rates from 70% to over 90% by strengthening customer service levels and refining pricing to reflect market rates✔ Boosted productivity by over 25% by restructuring the field operations group, upgrading the training quality, introducing incentive programs, and empowering team members to be independent and self-sufficient ✔ Pioneered budgeting and auditing processes to improve financial data tracking, accuracy, and management

● Tasked with establishing a unified sales strategy for two neighbouring companies offering interconnected services ● Collaborated with business owners to understand needs, update on progress, and formulate strategic plans ● Shaped and launched marketing campaigns to raise brand awareness and attract target consumer demographics ● Supervised, assessed, and instructed the sales representatives on product knowledge and sales methodologies ● Inspected the finished products before delivery to certify client specifications and quality standards were followedKey Achievements:✔ Played an integral role in doubling annual revenues to over $4 million through effective sales and marketing plans✔ Spearheaded and delivered a safety program 12+ employees and minimized on-site injuries and hazards

● Managed up to 40 employees in the Capital Improvement & Facility Management department for the $150 million real estate portfolio with over 1 million square feet of space● Generated over $15 million in annual revenues at one of the leading self-storage companies in North America● Orchestrated all aspects of capital improvement projects and maintained annual budgets exceeding $2 million ● Performed regular audits, cultivated vendor relationships, and adhered to regulations and service levels Key Achievements:✔ Won 3 District Manager of the Year Awards and earned the coveted Quality Facility recognition for 4 years ✔ Implemented 3 new point of sale (POS) systems across Western Canada and trained staff on the platforms ✔ Translated the financial and operational audits to reflect the Canadian market and address government regulations✔ Received the Office Depot Chairmans Cup for being the #1 best run store in North America