Working in the Customer Support Centre and reporting into the Director of Retail Services, with responsibility for leading the Customer Relations team and project managing all internal events, conferences and roadshows.Notable Accomplishments: • Winning the 2018 CSC ‘Colleague of the Year’ award• Planning, organising and managing the company’s internal training, communication, organisational update and recognition events, ranging in size from 50 to 1200 attendees and including:– Quarterly UK-wide Board roadshows and CSC Updates for Store Managers and Head Office delegates respectively, incorporating presentations and Q&As– Twice-yearly two-day training and business update events for Field Management– The annual Conference: a business update – incorporating a supplier expo – for c.1200 UK and ROI Store Management and Field Management colleagues– The annual black tie ‘Winner Dinner’, celebrating the previous year’s top performers • Consistently delivering all event accountabilities include budget/contract management and sourcing, negotiating and liaising with external suppliers i.e. venues, entertainment, content creators and printing agencies • Leading and managing the Customer Relations team of seven, successfully managing the team’s performance and development, for example developing the Team Leader into the Customer Relations Manager position• Liaising with PR agencies to ensure social media interactions are consistent with Press Statements, highlighting potential issues and taking mitigating action as appropriate• Leading the project to implement a new CRM solution (Salesforce), improving social media integration and reporting

Reporting into the Retail Director with accountability for ensuring internal communications are fit for purpose, Field Manager routine and compliance, Retail workload management, store colleague incentives and managing the Central Operations teamNotable Accomplishments:• Effectively managing the corporate events calendar: ensuring events are spread-out across the year, agreeing/organising and content and liaising with Directors’ PAs to confirm attendance• Developing and rolling-out a new Field Manager routine, in addition to enabling senior field management to ensure compliance by providing an updated, accurate reporting suite• Building effective working relationships with colleagues/stakeholders in other teams, working collaboratively to deliver projects into the business, for example:– Liaising with the Trading team to manage and implement supplier-funded incentive schemes– Working with Finance and IT to create and rollout performance trackers

Notable Accomplishments: • Managing and planning stores’ workload activity; acting as the Retail representative at all stock range reviews• Working closely with the Labour team to ensure costs are managed so that both the store workload is delivered for the year and budgets are met• Managing a full redesign and implementation of the internal communications platform• Successfully implementing a variable labour cost depending on workload

Notable Accomplishments: • Two-time winner of the ‘Manager of the Year’ award• Successfully managing stores of increasing size and value, leading up to being fully accountable for managing Poundland’s flagship store (Wolverhampton), turning it from an underperforming site into one with the estate’s highest weekly sales and an average weekly turnover in excess of £100k • Providing clear, visible leadership to a large store team of 60 staff • Focusing on the store’s longer-term performance by effectively managing performance, nurturing talent and undertaking robust succession planning• Stepping-up, in the absence of the Area Manager, to field manage the West Midlands Area, overseeing c.20 stores, ensuring their high performance and corporate compliance is maintained and KPIs are met• Planning and leading projects to successfully open three new stores, handing over to the new store management team on launch• Expanding experience of planning/implementing organisation-wide, operational change programmes through two secondments: testing, as part of the IT team, new store software against a test script and managing alongside one of the new store teams for the initial month of trading as part of the Northern Ireland Poundland brand launch

Initially I was offered the opportunity to take the role of Assistant Manager at Bishops Cleave, following this i took several roles in the business, culminating in my promotion to Store Manager of Tetbury. During my time at Somerfield I assisted in the change around of several sites acquired by the business, including Petrol Stations, Kwik Save, and Safeway stores