Mark Whelan Email & Phone Number

Dublin, County Dublin, Ireland

Responsible for the end to end delivery of multiple large scale projects and programmes.These projects included the delivery of a new product management platform for the whole company, launch of a new internal company wide knowledge platform, introduction of a new Internal forum for introducing new products and the launch of several new key products and.

Dublin, County Dublin, Ireland

Working on various large scale projects as a Consultant / Business Analyst for Multinational Clients in the Financial and Utility Industries.My roles and responsibilities include:* Deliver multiple concurrent projects within the Transfer Agency Section of State Street Bank.* Responsible for liaising with business teams and client in order to elicit.

Eir HSQ Dublin

• Managing large system/business requirements through the full “Waterfall” SDLC process.
• Handling complex cross functional requirements covering multiple stakeholders across many organisational levels and mutli-tier architectural systems.
• Implementing smaller size requirements using Agile Methodology.
• Elicit stakeholder requirements utilising recognised Business Analysis techniques such as one-to-one interviews, observation, reviews of existing processes and systems used, workshops and brainstorming.
• Documenting both system and business requirements, translating these requirements into a comprehensive functional design/specification document.
• Using techniques such as MOSCOW and Traceability Matrix to manage requirements.

County Dublin, Ireland

• Achievements:
• Responsible for implementing the first mass rollout of an adsl2 broadband network in Ireland.
• Delivering a new platform to support, manage and deliver value added services to over 500,000 broadband customers.Responsibilities:
• Managing large complex business requirements through all stages of the product development cycle.
• Responsible for preparing, presenting and obtaining approval from the Eir Product Development Council for all five stages required for launching new products or system changes. (Define market requirements, document all.
• Assessing and understanding the business requirements for the project and translating these into business requirement documents and functional specifications to be signed off by all stakeholders.

County Dublin, Ireland

Responsibilities: Managing a support team of 15 people who had responsibility for supporting multiple diverse business products for over 50,000 corporate Internet customers. Assigning and improving targets and productivity. Designing and implementing product service level agreements and support for key products and customers e.g. Microsoft and Intel.

International Diploma In Business Analysis, Business Analysis

International Diploma in Business Analysis from the British Computer Society.

Certificate In Business Requirements Engineering, Business Analysis

Certificate, Certified Agile Business Analysis (Caba)

Ic Agile Certified Profesional Certificate (Icp), Agile, Certification

Certificate In Business Analysis, Business Analysis

Certificate In Business Process Modelling, Business Analysis

Certificate In Business Analysis Practice, Business Analysis

Honours Business Studies Degree, Business Studies