Mark Whelan Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Responsible for the end to end delivery of multiple large scale projects and programmes.These projects included the delivery of a new product management platform for the whole company, launch of a new internal company wide knowledge platform, introduction of a new Internal forum for introducing new products and the launch of several new key products and technologies e.g Smart Electricity products.Using Agile methodology I was responsible for the following.Gathering ,documenting and prioritising complex cross functional system and business requirements covering multiple internal and external stakeholders across multiple groups and multi-tier architectural systems.Completing Extensive Competitor and Energy Market Analysis to proactively identify opportunities for project improvements.Communicating with Stakeholders ,IT Teams ,Testing Teams and External Vendors throughout the end to end cycle and acting as the primary liaison contact between these groups.Contributing to the technical solution documents produced by the Internal and external solution architects.Generating end to end test cases and taking responsibility for testing these across multiple internal and external systemsDocumenting all training materials and new process flows for internal and external groups and then providing training to these groups.Compiling reporting requirements for projects and ensuring these reports are delivered accurately and on time.Responsible for the aftercare support process on projectsContinuing to act as the expert on new systems and products once after care is completed.

Dublin, County Dublin, Ireland

Working on various large scale projects as a Consultant / Business Analyst for Multinational Clients in the Financial and Utility Industries.My roles and responsibilities include:* Deliver multiple concurrent projects within the Transfer Agency Section of State Street Bank.* Responsible for liaising with business teams and client in order to elicit, analyse, communicate and validate requirements for changes in business processes, policies and information systems.* Gap analysis, process modelling, workshop facilitation, requirements documentation (BRD), managed stakeholders relationships across multiple international groups.* Collaborate with internal and global clients teams throughout the implementation process to ensure a timely and quality deliverable.* Defining mappings & business rules to achieve compatibility between "as is" and "to be" models.* Providing support to the Architects, Designers and R&D in the definition of technical solutions.* Proactively identify and act on opportunities to improve current processes to meet the changing requirements of customers, to improve efficiency.

Eir Hsq Dublin

• Managing large system/business requirements through the full “Waterfall” SDLC process.• Handling complex cross functional requirements covering multiple stakeholders across many organisational levels and mutli-tier architectural systems.• Implementing smaller size requirements using Agile Methodology.• Elicit stakeholder requirements utilising recognised Business Analysis techniques such as one-to-one interviews, observation, reviews of existing processes and systems used, workshops and brainstorming. • Documenting both system and business requirements, translating these requirements into a comprehensive functional design/specification document.• Using techniques such as MOSCOW and Traceability Matrix to manage requirements. • Utilise industry best practice tools such as Use Cases, Use Case Diagrams, User Stories, Activity Diagrams, and Customer Journeys.• Documenting the as is and proposed processes using tools such as Visio, Swim Lanes, BPMN notation etc.• Ensuring that all stakeholders understand and sign off on requirements through the use of workshops, conference calls, prototyping, one to one meetings etc.• Communicating requirements to internal/external developers, UAT team, Vendors and Solution Architects. Ensuring that all these groups understand the requirements and provide sign off.• Act as the primary liaison between business areas and the Technology Departments/Testing Team.• Responsible for handling change requests to projects through the use of accurate impact analysis and change specification documentation.• Liaise with System Designers and Developers to review and sign-off solution design documents • Involved in test planning and preparation• Review and sign-off test plans, scenarios, and results.• Responsible for the execution of key test cases and walking business owners and end users through live test cases.• Supporting stakeholders through the implementation phase by acting as a focal contact point after deployment.

County Dublin, Ireland

Achievements:• Responsible for implementing the first mass rollout of an adsl2 broadband network in Ireland.• Delivering a new platform to support, manage and deliver value added services to over 500,000 broadband customers.Responsibilities:• Managing large complex business requirements through all stages of the product development cycle.• Responsible for preparing, presenting and obtaining approval from the Eir Product Development Council for all five stages required for launching new products or system changes. (Define market requirements, document all processes, financial analysis, testing and launch). • Assessing and understanding the business requirements for the project and translating these into business requirement documents and functional specifications to be signed off by all stakeholders. • Producing a business case along with a performance and accountability report for each project.• Using investment appraisal techniques such as payback period/cost benefit analysis/net present value/internal rate of return and EBITA to determine if a project should proceed to implementation.• Documenting complex process flows involving multiple systems and obtaining sign-off from relevant stakeholders. • Involved in test planning, preparation and execution, including documentation of test cases and usage acceptance testing to ensure that all aspects of a project are in compliance with the business requirements.• Lead team and stakeholders to ensure projects fulfill requirements and are delivered on budget and on schedule. • Develop, implement and manage solutions with third party suppliers e.g. setup of a new broadband and VPN management platform with Netopia.

County Dublin, Ireland

Responsibilities: Managing a support team of 15 people who had responsibility for supporting multiple diverse business products for over 50,000 corporate Internet customers. Assigning and improving targets and productivity. Designing and implementing product service level agreements and support for key products and customers e.g. Microsoft and Intel.

International Diploma In Business Analysis, Business Analysis

International Diploma in Business Analysis from the British Computer Society.

Certificate In Business Requirements Engineering, Business Analysis

Certificate, Certified Agile Business Analysis (Caba)

Ic Agile Certified Profesional Certificate (Icp), Agile, Certification

Certificate In Business Analysis, Business Analysis

Certificate In Business Process Modelling, Business Analysis

Certificate In Business Analysis Practice, Business Analysis

Honours Business Studies Degree, Business Studies