Experience of IT service turnaround/restructuring, business transformation & change, strategy definition, technology roadmaps, team leadership, networks, digitisation, system migration, technology upgrades & deployment within leading-edge environments.A subject matter specialist in IT process methodologies (ITIL, ITSM), with a proven track record in running large scale business change programmes and establishing ICT shared services, managed infrastructure, service desk, support and operational management.Instrumental in managing and developing strategy and implementing a multi-million £ ICT infrastructure programme.A motivated and driven leader able to manage multiple project & programme lifecycles during periods of significant business change Experienced in contract negotiation, account management, design of tailored solutions, service wraps, due diligence and a portfolio of Service Level Agreements with private sector organisations and clients.Exceptional stakeholder management and first class leadership skills.Specialties: -- Large scale business change- Service Architecture & Design- Managing Successful Programmes (MSP)- ITIL v2 Service Manager (with distinction)- ITIL v3 Expert- COBIT- Agile, PRINCE II Project Management- Lean Six Sigma- TOGAF 9- Management of Risk MoR- Cisco, Microsoft, EMC Isilon, Netapp, HP, Dell- Establishing & developing Service Support Teams- Service Desk Management & 24/7/365 support models- Contracts, SLAs- Customer centric approach- Consultancy- Supplier & Vendor management including managed service contracts- Transitioning services to BAU & Operations- Infrastructure provisioning for new build & re-organisation- Conducting Capability Maturity Model Assessments- Procurement & Delivery of technology solutions & services- Account Management of public & private sector customers- Line Management of large teams- Matrix management in business change environments- Compliance & Security- Software Licencing
Listed skills include It Service Management, Itil, Service Delivery, Prince2, and 46 others.