Mark White Email & Phone Number

London, England, Gb

Cleveland Clinic, located in Cleveland, Ohio, in the United States, is a not-for-profit, multi-specialty, academic medical centre that integrates clinical and hospital care with research and education. Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the United States.Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as in Florida, Nevada, Canada and Abu Dhabi. Cleveland Clinic comprises a tertiary care centre, 10 regional hospitals, three affiliate hospitals, 18 full-service family health centres. Cleveland Clinic also manages Sheikh Khalifa Medical City, the largest medical centre in Abu Dhabi.Responsible for all aspects of Technology and Digital Infrastructure, Service Management, Enterprise Security and Integration, supporting the Epic EHR and a suite of business and clinical applications. Providing for the implementation of Information Technology that underpins a state of the art healthcare facility in the heart of central London. This is as a key component of the Cleveland Clinic Global Vision strategy.

London, England, Gb

Appointed to IT leadership role to head-up IT Operations, IT Service Management, IT Applications, IT Service Desk and core Infrastructure services.Developed a joint strategic vision for the Information Technology provision for Great Ormond Street following a failed outsourcing programme. Providing expert technical and strategic advice on the implementation of an effective convergence strategy of IT systems in readiness for an Electronic Patient Record System.Responsible for Business Continuity, IT Security, ISO27001 and Disaster Recovery Plan - Substantial capital (CAPEX) and revenue (OPEX) budgetary responsibility - Leading IT related aspects of service change, transformation and redesign - Contribution to the development of the IM&T Strategy - Supporting the Electronic Patient Record (EPR) Strategy & leading on Service & Infrastructure readiness - Responsible for the Service Management processes and ITIL/SIAM alignment and Service Catalogue - Responsible for Service Transition and Service Readiness - Working with managers, clinicians, suppliers, academic, research and operational personnel - Updated ICT infrastructure for remote offices in Dubai & the Middle East - Researched and selected leading edge technology in the USA, the Netherlands and Ireland - Rationalised the infrastructure including implementing server and desktop virtualisation, storage refresh, WAN re-design and technology change and as well as data centre upgrades, moves and consolidation- Developed a data centre & storage strategy including SAN architecture, cloud services and off site facilities - Supported national Genomics research platform with ICT infrastructures- Devised & led systems upgrade programme- Delivered substantial £m recurring savings in annual IT costs, providing value-for-money IT services and improved support. - Rebuilt the relationships and effective communications between IT and the business.

Providing expert IT Consultancy Services in the following areas:• IT Strategy, Service Delivery & Operations• IT Service Management (ITSM) & Enterprise Service Architecture• ITIL• Service Design, Introduction and Transition• Programme & Project Management• Large scale infrastructure implementation & operations• Service Improvement Plans & Process Re-engineering • Disaster Recovery & Business Continuity Planning• Health Sector IT & Informatics

Durham, England, Gb

• Head of Technical Support Services including Service Delivery, Infrastructure, Operations, Programme Management, Service Desk & Support• Designed and introduced ITIL version 2 and 3 processes through to successful national contract compliance and external audit by Deloitte• Line Manager large team• Provision of expert financial & budget management (CAPEX & OPEX)• Led Change Management activities and Service Transition including TUPE• Commissioning and management of outsource managed services contract for provision of network infrastructure• Consoldidation of ITSM toolsets including Hornbill Supportworks, Service Now, Remedy & HP Openview into single shared service• Provision of high quality customer focused support services for circa 10,000 userbase over 300+ service lines and 120 sites• Preparation & presentation of Business Cases & Cost / Benefits Analysis• Chairing weekly & ad hoc Change Advisory Board (CAB)• Major Incident Manager and responsible for Problem Management (Kepner-Tregoe)• Provision of on-call support services• Extensive use of Microsoft Office, Visio, Project, Sharepoint & Cisco Webex• Led compliance & audit strategy including Disaster Recovery & Business Continuity• Programme Manager of a dossier of key strategic technology projects• Developed organisational IT strategy including deployment of Cisco VOIP• Implementation & account management of outsourced service & managed contracts with BT & Virgin Media• Managed and developed a portfolio of supplier relationships

• Design & Delivery of ICT Support Service Model to 3000 users• Developed & implemented operating model & structure of ICT Support Services within budget• Service Desk Manager & responsible for Incident Management• Recruitment & Selection, appraisal and performance management of IT Support personnel• Shortlisted ITSM tools to functional specification and selected & implemented system• Implementation of Service Desk• Defined service KPIs and metrics• Provision of expert financial & budget management (CAPEX & OPEX)• Responsible for Incident & Problem Management, Change Management, Release Management, Configuration Management• Ensured technical support services met KPIs and SLA priority• Provided written reports to Board & Stakeholders• Managing portfolio of supplier relationships• Responsible for IT Security including pen testing, encryption, Identity management, back-up & recovery, firewalls, physical, UPS• Desktop & Printing Support Services (Dell, HP, Brother, Fujitsu)• Network Infrastructure & Server support (Cisco, HP, Microsoft)• New build projects & providing service & office reconfiguration services

• Provision of Desktop Support Services to 209 sites• Managing small team of 6 professional IT Support Personnel over large geographic area• Responsible for supplier management of specialist suppliers• Managing Incidents & Problems throughout lifecyle• Provision & support of network connectivity services (ISDN, DSL, LES)• Managing business & specialised system migrations

• Responsible for IT consultancy services to 250 SMEs• Implementation of ICT infrastructure to 8 sites• Led small team of software developers• Provision of ecommerce & ebusiness solutions• Deployment of SAGE finance systems• Managing supplier relationships with ISPs, Marketing, Hardware & Software providers

• Responsible for IT Support• Provision of Network connectivity to branch offices• Presentation of Business Cases to Board of Directors• Implementation of ICT Infrastructure to provide contracted support services to small business sector• Support of Desktops & Peripherals• Managed web presence & ecommerce services• Support of Microsoft NT 4 network with Exchange & SQL• Support of Unix & Informix• Support of Oracle & business applications• DBA of membership & billing system• Sourced & managed development of CRM database• Responsible for end user training

• Lobbying policy makers on a range of business issues (Transport, Small Business Finance, Education & Training, Late Payment, Red Tape)• Senior contact for Press, TV and media• Writing press releases• Provision of original research including region wide economic data• Working with CBI, IoD, Chamber of Trade• Responsible for liasing with government bodies at local, regional and national level• Use of statistical packages including SPSS/PC+, Advanced Excel, Crystal Reports• Organised senior committees, annual meetings and board of directors• Presentation of reports to Board, Committees & Senior Representative committee

Executive Education: Artificial Intelligence (Ai) In Healthcare

Ma, International Relations

Ba (Hons), International Relations And Affairs