Service delivery and customer satisfaction evangelist. I specialize in improving service quality and building customer relationships. Master of crafting and implementing cutting-edge IT strategies, I am a master in orchestrating the seamless integration of emerging technologies and spearheading large-scale system implementations. My track record showcases a knack for delivering cost-effective technology solutions with a keen focus on achieving service excellence. This is demonstrated by:Increase in customer satisfaction scores of 15%Increase in SLA/KPI attainment of 10%I excel in administering programs under tight deadlines and budget constraints, leveraging my demonstrated expertise to ensure optimal efficiency. I play a pivotal role in enhancing organizational resilience by deploying and supporting robust Risk Management systems. My achievements are highlighted by substantial cost savings, heightened operational efficacy, and risk mitigation through the implementation of top-tier Cybersecurity measures.Project predictably 20% higher than company averageIncident resolution times reduced by 25% Adept at fostering cross-functional collaboration, I take pride in leading high-performance teams to consistently deliver exceptional outcomes. Expert in ITIL, Change Management, Incident Management, Problem Management, ERP, CRM, ITSM