Site Manager at Moncrieffe, Kenwood & Chapel sites.

Testing Supervisor leading a team on site to deliver exceptional patient and clinical care. Overseeing the day to day operations of a COVID-19 Testing unit, working alongside Boots colleagues and other partners to administer tests for essential workers and members of the public. Leading and inspiring the testing team to deliver legendary care to all patients, through effective coaching and development of team members.

Specialist in adverse credit mortgages

Working with Lloyds as a Risk Consultant providing an independent and objective assessment on the Bank’s BAU complaint handing processes. Through Outcome Testing (not QC) ensuring that a sound, fit for purpose framework for handling customers' complaints exists and is adhered to within the Operation, ensuring fair outcomes for both the customer and the Bank.

Complaint Manager dealing with RBS banking, pension and savings accounts complaints through Grovelands and then Hays.

A three month contract at Santander (through Grovelands), completing the analysis of cross product complaint data leading to the production of root cause executive reports.

Part time self employment opportunity taken to sell and fit blinds, sell telephony services and assess and sell will and power of attorney serveries.

Managed various admin areas in line with NU’s performance management processes.Set up a Customer Relations team – (complaint handling team), to manage complaints. Produced and implemented plans to reduce complaint numbers.Managed / facilitated the change requirements between business admin areas and the component areas. Analysed failing procedures and controls surrounding product lines and produced and rolled out new documented procedures and controls into the business.Audited admin areas against internal and external governance requirements.Investigated demand failure against tasks and introduced changes to processes.OM of pensions and life admin teams.Pension Migration Business Readiness Manager, identifying unclean data and facilitated its cleansing with admin areas pre migration onto newer operating platforms.System tester (“user testing” development systems prior to them going live).