Mark Whitney Email & Phone Number

Peterborough, United Kingdom

To deliver complex implementations using robust project management skills.Maintain project discipline with the use of Project Plans, Action Logs, RAID Logs, Process Flows.Problem solving skills to develop bespoke solutions for clients.Mentor colleagues.Subject Matter Expert in GPFS and GPX incoming payment solutions and Future Payments.Deputise for departmental manager when required.

Peterborough, United Kingdom

To assist the Sales team to drive revenue by positioning WUBS products to meet customers’ business needs. To provide process and system based support for all aspects of the WUBS end to end implementation process. Design and manage projects and continuous improvement programmes to ensure new customer implementations are delivered efficiently and effectively. Departmental Decentralised Operational Risk Officer to investigate GDPR breaches.• Prepare and deliver solution based presentations which meet the customers’ business requirements.• Using 6 Sigma methodology, project manage the implementation of complex client solutions.• Timely reporting of progress and managing the expectations of project sponsor, project team, customer and other stakeholders.• Work closely with customers and business partners to determine scope of projects and requirements.• Support Sales team in responding to RFP/RFI’s.• Addressing any technical questions or issues which arise during the sales cycle and setting appropriate customer expectations on WUBS capabilities. • Assist Sales team in up-selling to existing clients on the value of new offerings and working with the client on system migration and implementation.• Liaise with relevant business areas to ensure complete understanding of implementation requirements.• Ensure successful handover to support teams and transition to business streams.• Maintain effective relationships with internal stakeholders to maximise and sustain service quality to all customers.• Deliver training to end users, business and IT support teams on new processes, applications and functionality.• File mapping using Stylus Studio software• Project reporting and management using Salesforce CRM system.

Peterborough, United Kingdom

Employed by a leading provider of worldwide currency and payment solutions for both corporate and private clients.Initially responsible for UK Customer Service Team and ultimately tasked with delivering the UK Customer Service model to EMEA offices.• Manage EMEA customer service teams. • Escalation point for Country Managers, Sales and Operations teams. • Manage UK/EMEA Operations Support Team, ensuring SLA's are met.• Host regular conference calls with key stakeholders.• Extensive use of CRM systems such as Salesforce and Globalpay.• Anti Money Laundering checks and compliance• Control of Office of Foreign Asset Control (OFAC) queries• Complaint Investigation & Management • Client Relationship Management• Performance Management Reports• Team Appraisals and Training• Recruiting and Assessment

Leicester, Bedford, Northampton

Employed by a global Facilities Management company, responsible for the provision of Managed Document Services for Corporate and Local Government clients. Delivering Best Value initiatives and maintaining Service Level Agreements in a fast-paced, production environment. Inter-departmental liaison with customers at all levels. Operating high-volume black and white and digital, colour devices using Fiery and Creo technology.• Client Liaison, Interaction and Reporting• Implement change-management process for streamlined business operation and cost saving efficiencies• Third Party Supplier Management and Reporting• Full Management of P&L Accounts• Budget Forecasting and Control• Identify and Address Business Opportunities• Project Management and Consulting• Scanning and Document Management Solutions• Mailroom Solutions• Print Estimating and Sales • Stock and Consumables Management• Equipment Serviceability and Maintenance Checks • Prepare Business Reports Using MS Word and Excel• Data Analysis • Team Building and Training• Performance Monitoring and Appraisals• Health & Safety/Risk Assessments

Leicestershire

Team Leader, Call Management/Resource DeploymentProviding the highest quality of service to members of the community, Police Service and other agencies through flexible and committed team management. Implementation and development of centralised operations room, including call management, crime reporting and resource deployment.• Supervision, Management and Motivation of team• Guidance and Advice in Incident Management• Effective Deployment of Staff and Resources• Monitor and Evaluate Staff Performance• Devise and Present Strategies• Retrieve, Analyse and Act on Data and Information Received• Investigate, Address and Respond to Complaints• Write System Security Policies• Interview and Assessment

Portsmouth, United Kingdom

Based aboard ships and communications establishments worldwide, providing communications support to the fleet, including two tours of duty in the Falkland Islands.

High School/Secondary Diplomas And Certificates

Education record