Mark Whitney Email & Phone Number

Peterborough, United Kingdom

To deliver complex implementations using robust project management skills.Maintain project discipline with the use of Project Plans, Action Logs, RAID Logs, Process Flows.Problem solving skills to develop bespoke solutions for clients.Mentor colleagues.Subject Matter Expert in GPFS and GPX incoming payment solutions and Future Payments.Deputise for.

Peterborough, United Kingdom

• To assist the Sales team to drive revenue by positioning WUBS products to meet customers’ business needs. To provide process and system based support for all aspects of the WUBS end to end implementation process..
• Prepare and deliver solution based presentations which meet the customers’ business requirements.
• Using 6 Sigma methodology, project manage the implementation of complex client solutions.
• Timely reporting of progress and managing the expectations of project sponsor, project team, customer and other stakeholders.
• Work closely with customers and business partners to determine scope of projects and requirements.
• Support Sales team in responding to RFP/RFI’s.

Peterborough, United Kingdom

• Employed by a leading provider of worldwide currency and payment solutions for both corporate and private clients.Initially responsible for UK Customer Service Team and ultimately tasked with delivering the UK Customer.
• Manage EMEA customer service teams.
• Escalation point for Country Managers, Sales and Operations teams.
• Manage UK/EMEA Operations Support Team, ensuring SLA's are met.
• Host regular conference calls with key stakeholders.
• Extensive use of CRM systems such as Salesforce and Globalpay.

Leicester, Bedford, Northampton

• Employed by a global Facilities Management company, responsible for the provision of Managed Document Services for Corporate and Local Government clients. Delivering Best Value initiatives and maintaining Service Level.
• Client Liaison, Interaction and Reporting
• Implement change-management process for streamlined business operation and cost saving efficiencies
• Third Party Supplier Management and Reporting
• Full Management of P&L Accounts
• Budget Forecasting and Control

Leicestershire

• Team Leader, Call Management/Resource DeploymentProviding the highest quality of service to members of the community, Police Service and other agencies through flexible and committed team management. Implementation and.
• Supervision, Management and Motivation of team
• Guidance and Advice in Incident Management
• Effective Deployment of Staff and Resources
• Monitor and Evaluate Staff Performance
• Devise and Present Strategies

Portsmouth, United Kingdom

Based aboard ships and communications establishments worldwide, providing communications support to the fleet, including two tours of duty in the Falkland Islands.

High School/Secondary Diplomas And Certificates

Education record