Mark Whittaker Email & Phone Number

Brisbane, Queensland, Australia

Managing, training and mentoring Strata Claims teamPursuing progression of claims made by clients Monitoring incoming correspondenceCommunicating with clients, underwriters, assessors and panel repairers to pursue progression of claim within Compliance guidelinesLiaising with the Broking teamReporting to Strata Operations Manager

Brisbane, Australia

Management of residential and commercial strata/body corporate property claims:Monitoring of Claims email InboxReviewing new claims lodged and taking loss advices over the phoneDetermining reserves and claim codingRequesting additional information as required to progress claimsAllocating assessor and/or builders as requiredDetermining claim acceptance or.

Brisbane, Australia

Motor Vehicle Catastrophe claims:Attending to incoming correspondence and undertaking diary reviewsAdjusting estimatesRaising payments to towing operatorsAllocating repairers and booking assessments with clients over the phoneAdvising Underwriting Department of unrepaired damage when cash settlement providedProgressing claims to finalisation.Following.

South Brisbane

Commenced as short-term contract:Relabelling and prioritising electronic mail for the (NSW/Qld) BranchAssist with review, progression and finalisation of claims arising from the (major weather event) East Coast Low in June 2016Reviewing management reports and contacting clients, assessors and panel builders for information, reports and/or other documents.

Brisbane, Australia

Quoting, negotiating and placing insurance business for a portfolio of referred potential clients.Processing new business, endorsements and renewals for portfolio of approximately 1,200 clients with over 1,600 policies.Member of O H & S Committee.2011 - appointed to newly-formed Client Operations team to collate and refer documents and processes for.

Brisbane, Australia

Claims management of all classes of general insurance.Member of O H & S Committee.

Brisbane, Australia

Management of body corporate claims

Brisbane, Australia

Claims Management - all classes of businessTraining and supervising staffUnderwriting all classes of business, including negotiation and placement of Facultative ReinsuranceReviewing all policies for renewalResponsibility for Branch Underwriting resultIdentifying Underwriting trends and recommending rate and/or excess changes to Senior.

Brisbane, Australia

Year 12

Education record

Activities and Societies: School choir; minor role in school musical, "Fiddler on the Roof"