Mark Wikoff Email & Phone Number

Dallas, Texas, United States

Irving, Texas, United States

Irving, Tx

Westlake, Tx

Portfolio Management and Strategic Planning responsibilities for the Escrow Services line of business. Also providing senior leadership for transformation projects with Escrow Services.

Westlake, Tx

Direct the Client Product Delivery organization for the Loan Center (Loan Origination System) suite of products. Responsible for the execution on client implementations with accountability for project management & control, quality assurance & testing, scrum, and business system analysis. Responsibilities include employee and team management, employee development and recruiting, innovation, project governance, and customer relationship management.

Richardson, Texas

Direct client implementations and delivery organizations for all ARGO Sales & Services line-of-business. This includes the product development, application development, business analysts, project management, quality assurance, release management and implementation organizations. Responsible for the execution on client implementations with accountability for project oversight and customer relationship management, employee and team management, employee development and recruiting, innovation, project governance and sales support. Collaborate heavily across a matrix organization with peer senior managers and supporting teams to define the strategic product roadmap; resource planning, development and training; and the program execution throughout the software development lifecycle.Core Competencies:• Program / Project Management and Governance• Client Relationship Management• Product Management & Strategy• IT Strategy• Strategic Planning• Quality Assurance• Problem Resolution• Process Improvement• Team Leadership and Management• Budget Planning and Cost Control• Vendor Management

Dallas, Tx

Responsible for all application development and testing activities across the entire suite of JPMC World Wide Securities branded client facing applications. This was a Senior Application Development Manager position with 3 Application Development Managers, Project Managers and an Architect as direct reports reporting to a Senior Director. Team size: 50+. The product suite consists of 16 client facing applications with a wide ranging technology stack which includes: Microsoft (.Net, VB, Classic Asp), J2EE (Java, JSP), Flash, Lazlo, and Smart client (GWT). Responsible for the hiring, leading, training and mentoring with a combination of an onshore/offshore model, vendor staff augmentation and fixed price vendor contracts. Responsible for providing all metrics and analytical reporting to senior technology and business partners. Responsible for level 3 production support activities. Responsible for tracking and managing the direct and indirect technology expenses. Responsible to make sure all initiatives are tested successfully thru a rigorous system integration and quality assurance process. Responsible for collaborating with the senior product managers and setting overall technology objectives and strategy. The position has extensive interaction with senior IT and business managers, client relationship managers, software vendors and cross-development IT resources.

Responsible for the development and production support for a large scale distributed enterprise web based financial reporting application for all Cognos Reporting and Ascential Outbound ETLs. This was a senior Application Development Manager position with Senior Tech leads and an Architect as direct reports reporting to an Executive Director. Team size: 40+. All external and internal reporting requirements across multiple business categories (ie: Accounting, Sec Lending, and Custody) as well as requests for internal metrics and analytical reporting was developed and maintained by my team. Responsible to make sure all initiatives are tested successfully thru a rigorous system integration and quality assurance process. Responsible for the hiring, leading, training and mentoring with an onshore/offshore team and a vendor staff augmentation model. The position had extensive interaction with senior business product managers, client relationship managers, software vendors and cross-development IT resources.

Dallas, Tx

Provided the overall direction and leadership for the production support for 23 external client facing applications for Worldwide Security Services. This was a senior management position reporting directly to an Executive Director. Responsible for all incident management, troubleshooting and resolution activities as well as overall communication to senior management and the business partners on production events. Responsible for providing all metrics and analytical reporting to senior technology and business partners. Responsible for the hiring, leading, training and mentoring of 40+ highly skilled team members with an onshore/offshore model. The position had extensive interaction with senior business product managers, client relationship managers, and cross-support IT resources.

Responsible for development and production support of a J2EE distributed web based reporting application. This was an AD Mgr position reporting to a Technology Director. Responsible for hiring, leading and mentoring 25+ highly skilled team members. Responsible to make sure all initiatives are tested successfully thru a rigorous system integration and quality assurance process. The position has extensive interaction with senior internal clients and business sponsors, as well as with IT staff and vendors.

Development lead on a project team that developed a J2EE distributed web based financial reporting application. This was senior Tech Lead position reporting to an AD Mgr. Responsible for hiring, leading and mentoring 10+ highly skilled team members. Work closely with the system integration and quality assurance testing teams to make sure the deliverables are ready for production. The position has extensive interaction with senior internal product managers and business sponsors, as well as with IT staff and vendors.

Front end application developer contracted out with Bonanza.com. Front End/GUI JSP/HTML development and Middleware Java development responsibilities.Held focus groups with the users to determine usability studies.The position had extensive interaction with senior internal clients and business sponsors, as well as with IT staff and vendors

Built and managed all weekly and monthly inventory balance and inventory activity databases for Dal-Tile.This encompassed 3 regional distribution centers, 6 U.S. manufacturing plants, 1 Mexico manufacturing plant, 214 U.S. sales centers, and 3 Canadian sales centers. Responsible for all corporate inventory balance reporting for the U.S.A., Canada, and Mexico. Was the Liaison between the Corporate Inventory Control Dept. and the IT dept. to correct any system issues that may be affecting the integrity of the inventory balance and activity database. Was tasked with the responsibility to convert all Corporate Inventory Control databases systems from Paradox 4.5 Dos to Access 97: this includes the rebuilding of all Paradox scripts, queries, reports, and tables into Access 97 equivalents. Also tasked with the responsibility to automat~ all inventory reporting functions.

Oversaw the hiring, training, scheduling, and performance evaluations for 55 team members and 7 supervisorsResponsible for the operations of 9 sales floor departments: House wares, Domestics, Electronics, Music & Movies, Books, Stationary, Chemicals, Pets, and Plastics. Responsible for forecasting orders/reorders by analyzing and interpreting data to predict need. Responsible for all cash flow operations for the Front Lanes, Guest Service, Cash Office, and Food Avenue. Responsible for the implementation and training on all software and hardware upgrades to the stores POS systems, cash office, and communication systems. . Opened new Target store; Managed all aspects of new store set-up and training.Training/ToolsOperating Systems MS Windows XP/2000/2007 Knowledge of UNIX SystemsReporting ToolsCognos ReportNet 1.1-.8.4, WebFocus (IBI), Jasper Reporting, iReport 2.3Web DevelopmentOpenSource Laszlo, VisualAge, Dreamweaver, UltraDev, Homesite, UltraEdit, Adobe Illustrator 9, Fireworks, JDeveloper, Java, JSP, ASP XML, HTML, DHTML, JavaScript, SQLMicrosoft Tools MS Project, MS Excel, MS Access, MS Word, MS Front Page, MS PowerPoint, MS VisioDatabases/ToolsOracle (11, 10, 9i, 8i), SQL Server, ACCESS 97/2000/2002, ODBC/JDBC, TOAD, ANSI-SQL (Focus), PL SQL Developer

Bachelor Of Business Administration (B.B.A.), Marketing/Marketing Management, General

Bachelor, Business Administration / Management