Mark Wilburn work email
- Valid
- Valid
- Valid
Mark Wilburn personal email
Mark Wilburn phone numbers
SkyCreek Corp., a leading provider of enterprise customer communication products, via our Enterprise Communications Platform (ECP). This single, unified platform offers customer-centric organizations a game-changing solution for orchestrating and delivering multi-channel customer communications through Email, SMS, and IVR. The Platform supports companies and organizations like Telecommunications, Utilities, and Healthcare, that view personalized, relevant, accurate, and time-sensitive customer communications as business-critical. The goal is to create outstanding customer experiences, build brand credibility and loyalty, drive operational efficiencies, and boost ROI."The SkyCreek Enterprise Communications Platform is establishing a new standard for customer engagement with an advanced solution that creates, manages, delivers, and analyzes enterprise communications, ECP’s robust portfolio of capabilities including centralized management, configurability, and analytics is intended to solve the frustrations and workload experienced by teams in operations, customer experience, marketing, and customer care.” For customer-centric organizations, ECP enables teams to create, manage, deploy, and analyze communications initiatives like time-critical alerts, appointment reminders, surveys, integrated marketing campaigns, billing reminders, service upgrades, and more. Customers can be contacted on their channel of choice whether by email, SMA, or phone.Unlike similar solutions, ECP offers pre-built integrations for business systems including workforce, billing, CRM, the platform can also be easily integrated via our platform API’s or any number of data transfer protocols. In addition, it provides existing workflow support, requires no code/low code campaign creation and can generate robust and actionable analytics for data-driven decision-making and continuous improvement.
-
President And Chief Operating Officer At Skycreek CorporationSkycreek Corporation Apr 2021 - PresentHerndon, Va, UsMark Wilburn serves as the President and Chief Operating Officer for SkyCreek. He brings over 30 years of experience to SkyCreek, with a focus on delivering technology-driven business services. Mark’s work is focused on achieving outstanding client satisfaction and driving profitable growth. With deep knowledge in the telecom industry and related areas, he excels at solving complex business issues, identifying system needs, and applying cutting-edge technology solutions.At SkyCreek, Mark has been at the forefront of spearheading customer communications for over two decades. He has led the team in building and evangelizing the company’s Enterprise Communications Platform (ECP) - a single, unified platform offering customer-centric organizations a game-changing solution for orchestrating and delivering multi-channel customer communications through Email, SMS, and IVR.SkyCreek’s ECP sets a new benchmark in customer engagement, offering a sophisticated and advanced solution that not only delivers enterprise communications but also provides detailed insights into their effectiveness. With features designed for centralized management, customization, and in-depth analytics, the platform addresses the challenges and burdens faced by operational, customer service, marketing, and customer support teams, streamlining their workflows for optimal efficiency.Mark’s leadership has transformed SkyCreek into a dynamic and creative IT company, skilled at matching technology efforts with the clients' strategic goals.
-
President And Chief Operating Officer Skycreek CorporationSkycreek Corporation Feb 2004 - PresentHerndon, Va, UsMark Wilburn serves as the President and Chief Operating Officer for SkyCreek. He brings over 30 years of experience to SkyCreek, with a focus on delivering technology-driven business services. Mark’s work is focused on achieving outstanding client satisfaction and driving profitable growth. With deep knowledge in the telecom industry and related areas, he excels at solving complex business issues, identifying system needs, and applying cutting-edge technology solutions.At SkyCreek, Mark has been at the forefront of spearheading customer communications for over two decades. He has led the team in building and evangelizing the company’s Enterprise Communications Platform (ECP) - a single, unified platform offering customer-centric organizations a game-changing solution for orchestrating and delivering multi-channel customer communications through Email, SMS, and IVR.SkyCreek’s ECP sets a new benchmark in customer engagement, offering a sophisticated and advanced solution that not only delivers enterprise communications but also provides detailed insights into their effectiveness. With features designed for centralized management, customization, and in-depth analytics, the platform addresses the challenges and burdens faced by operational, customer service, marketing, and customer support teams, streamlining their workflows for optimal efficiency.Mark’s leadership has transformed SkyCreek into a dynamic and creative IT company, skilled at matching technology efforts with the clients' strategic goals.
-
CtoSkycreek Corporation Mar 2003 - Apr 2021Herndon, Va, UsResponsible for the day-to-day technical operations of the Skycreek Corporation. Brings 25+ years of proven accomplishment in full life cycle software development and project management in the MSO/telecommunication industry. Have extensive telephony domain experience in Service Order systems, Provisioning systems, Verification systems, Billing systems, Error Adjudication and end user Customer Contact systems Have a proven track record of understanding complex business problems and gathering system requirements and delivering technologically advanced designs and systems.
-
Vice President Of Development, Operational Support Systems Division3Com Mar 2000 - Mar 2003Marlborough, Ma, UsLead and directed the research and application development teams building the first intelligent provisioning application on the CommWorks services platform. This includes the provisioning and verification of service activation into the DMS100, DMS250, 5ESS, OCTEL, Pardyne and Stinger DSLAM devices. -
Director Of ArchitectureCall Technologies Feb 1997 - Feb 2000Lead a 20-person team responsible for the design and development of the CommWorks 5020 services platform, designed as a services based platform, utilizing a component based model and utilizing CORBA and XML as the interface to the service components. Thus, providing all underlying services needed by all current and future applications of 3COM.I possess over 14 years of proven accomplishment in full life cycle software development and project management in the telecommunication industry. I have extensive telephony domain experience in service order systems, provisioning systems, verification systems, billing systems, and error adjudication and end user service notification systems with POTS, Centrex, ISDN and DSL services. Proven track record of understanding complex business problems and gathering system requirements and delivering technologically advanced designs and systems.
-
Senior Project ManagerCsc Feb 1994 - Feb 1997Global, UsDirectly responsible for leading an architecture team tasked with evaluating and recommending client/ server, CORBA and data/ process modeling software tools to be used in the reengineering of CSC’s digital switch provisioning system (MACNET), and their digital switch verification system (ASAVP). -
Senior Software EngineerSenior Software Engineer Computer Sciences Cororation Jan 1991 - Feb 1994Served as senior engineer on the project team responsible for designing, coding, testing and implementing CSC’s Advanced Service Assurance Verification Platform (ASAVP) on time and on budget for GTE. The ASAVP application provides for the real-time, mechanized verification of ordered services and features with those in the central office digital switches. The ASAVP system performed verification and notification of over 85,000 service order requests daily nationwide. • Designed, programmed, tested, documented and installed modules to the MACNET system in Edmonton Telephone. Major modules implemented were service order parser, switch conversation modules, work schedulers and custom inter process communication library. This implementation provided all switch provisioning for over one million access lines. Application was implemented using AIX 4.1, Powerbuilder, SQL*NET, PRO*C, ORACLE RDBMS, SNA 3270, TCP/IP and running IBM and NCR hardware. • Awarded 1993 CSC Quality Award.• Awarded 1992 CSC Presidential Award for Excellence.
-
Software EngineerCsc Mar 1989 - Jan 1991Global, UsResponsible for managing new development and enhancements. Responsibilities included writing and programming from technical specifications, database design, process design and knowledge OLTP processing.
Mark Wilburn Skills
Frequently Asked Questions about Mark Wilburn
What company does Mark Wilburn work for?
Mark Wilburn works for Skycreek Corporation
What is Mark Wilburn's role at the current company?
Mark Wilburn's current role is President and Chief Operating Officer.
What is Mark Wilburn's email address?
Mark Wilburn's email address is mw****@****csc.com
What is Mark Wilburn's direct phone number?
Mark Wilburn's direct phone number is +170383*****
What skills is Mark Wilburn known for?
Mark Wilburn has skills like Vendor Management, Business Process, Telecommunications, Testing, Software Development, It Leader With 20+ Years Of Experience, Business Process Re Engineering, System Architecture, Workforce Management, Telecommunications Billing, Profit/loss Accountability, Budgeting.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial