Mark Wilkie Email & Phone Number

• Lead global operational strategy, process automation, people development, performance management, and continuous improvement for one of the largest Big Data companies worldwide within the CPG industry• Manage personnel and training budget and oversee an international team of 20 including Business Consultants, Data Analysts, and Project Managers across retail and manufacturing divisions• Hire, onboard, and facilitate training, career development, technical skill-building, team-building, leadership development, and coaching to increase employee engagement, retention, and promotions • Collaborate with senior leaders (COO & CTO) and cross-functional teams in Product Management, Technology, Client Services, and Operations to develop and execute strategic plans and projects• Partner with New Product Development teams to assess client needs, risks, and timelines and create new workflows and processes to support successful project delivery • Set and manage KPIs such as quality assurance, volume, efficiency, and productivity• Successfully improved quality by 20% and grew on-time project delivery from 60% to 96%+• Researched, conducted feasibility analysis, planned scope, and implemented new technology, which enabled company to set record for YOY volume increase (over 50%+ in one year) • Hired and managed a team of Software Developers specializing in Python to execute 1.5-year global project, consolidating program usage companywide by 70% and resulting in cost savings

• Led strategic planning for operational processes, performance analytics, reporting, workflows, scheduling, communications, and continuous improvement for client services with 700+ clients annually within Fortune 100 companies (ie: Pepsi, Nestle, Hershey’s, Walmart, CVS) • Managed a national team of Project Managers and oversaw Report Reconciliation team of 14 in India• Directed a client change event process with 20+ national support teams in Operations, Modeling, Report Reconciliation, and Project Delivery• Built a robust suite of KPIs utilized companywide including WIP, lead times, and rework rates; led continuous improvement strategy to improve metrics and consistently meet target goals • Authored and presented status reports for COO to inform business growth strategy• Partnered with Lean Consultants to assess operations and implement new more streamlined and automated processes for project management • Developed a knowledgebase to facilitate process standardization, which resulted in an increase in quality and reduction in meeting requests and emails• Acted as a technical authority and resource for multiple platforms and programs including Point of Sale, Consumer Panel, eMarket, and Shopper Insights

Greater Chicago Area

• Provided consulting services for client implementations, including planning and delivering custom product databases and technology solutions for Big Data analysis and management informing business strategy for Fortune 100 companies (ie: 3M, Bayer, Tyson Foods)• Collaborated with cross-functional teams across Product Development, Reporting, IT, and Operations to manage and execute projects• Initiated and implemented the use of Agile methodologies and practices for product development• Created standard operating procedures (SOPs) and practices to ensure cohesive approach to projects• Coached and mentored new hires on project management systems, operational processes, and relationship management

Greater Chicago Area

• Collaborated with cross-functional teams (Product Development, Marketing, IT, Legal, Operations) to complete projects using agile practices• Created documentation for standard procedures and practices to ensure a cohesive approach to all projects• Used project management methods to organize, schedule, and monitor tasks• Studied workflows and introduced time-saving, quality-increasing measures• Interviewed, hired, and trained staff, evaluating performance and conducting regular performance reviews• Created detailed project plans through analyzing client needs and deadlines• Devised and implemented naming conventions for network and web publications• Redesigned processes to increase efficiency and eliminate waste• Strategized with programmers in an effort to best deliver insurance products through the company’s secure website• Developed a staff responsible providing technical support to internal and external customers• Expanded department's duties by more than 25%, while reducing staff size• Scoped, quoted, and fulfilled customer orders, tracking progress in SalesForce• Created a centralized data source, used to generate publications quickly and accurately• Created test plans and use-case scenarios for the implementation of the new company website to ensure a consistent, quality experience for customers• Defined formatting standards, and oversee their application to company documents• Trained staff from multiple departments on approaching projects using agile methodologies• Worked with designers to ensure the website, marketing collateral, and publications adhered to style guidelines• Developed roll-out strategies, educational materials, and support plans for new technologies• Managed a department budget that includes payroll, travel, and other expenses.• Acted as a technical authority and resource for multiple platforms and programs, including: Word, Excel, SalesForce, Rally, and Content Management Systems

Greater Detroit Area

• Managed, coordinated and developed a team of 5-15 people• Organized and scheduled jobs, budgeting time to meet tight deadlines• Used Adobe Creative Suite to design company catalog, create marketing collateral, and update the website• Established and maintained a productive work environment• Performed information technology (IT) tasks such as adding computers to a network, installed software and set user permissions• Wrote and executed procedures• Determined job scheduling for manufacturing team• Produced studies recommending new programs and improved methods for managing documents• Processed account payables and receivables• Created and utilized metrics to track and document production performance

Greater Detroit Area

• Identified new sources and procured merchandise both domestic and international• Negotiated pricing with over 100 suppliers to purchase products at discounted prices, saving over 30% annually• Analyzed data and trends to predict and budget future expenditures• Designed products and collaborated with suppliers to manufacture them to the required specifications and quality• Researched competition and set goals to lower product pricing• Visited vendor and customer sites for quality control• Streamlined purchasing process, which reduced costs while improving quality

Greater Detroit Area

• Designed and utilized intricate databases to allow easy access of information• Planned, created, and distributed promotional materials to assist sales team• Organized, inventoried, and replenished supply crib used by entire company• Gathered and analyzed statistical data and generated reports• Communicated effectively with staff, customers and suppliers both orally and in writing• Responsible for upkeep and repair of computers and telephone system

Master Of Business Administration - Mba

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: President's List, High HonorsMajor - Business Management Minor - Psychology