Mark Williams Email & Phone Number

Greater Philadelphia Area

In my role as a Training Manger, I manage and train our new hire Collection Specialist. Managing all new hire on-boarding, providing training on FDCPA, UDAAP, TCPA, FCRA, ADA, Reg Z, Reg P, Reg B, Red Flags Compliance, Fair and Accurate Credit Transaction Act, SCRA, HIPAA, FTC, US Bankruptcy Code, Right to Financial Privacy Act, GLBA, Electronic Funds Transfer Act, Patriot Act, Fair Lending, and Security Awareness. In addition to new hire on-boarding/training I manage the Coaching and Development Program, Coaching Academy, and our Monthly Recertification Training, which is done to provide continuous training throughout the year. Being a part of the Human Resources team, I will conduct Career Orientation sessions in a group setting in office or at local colleges to explain in detail to candidates what they can expect from our company, going over the position requirements, company benefits, schedule, etc. Since we changed our recruiting approach into a three-step process, employee retention is at an all-time high. I have successfully graduated hundreds of new hire employees. Key accomplishments are; served as project lead to auto launch all scripts and training materials to employee’s desk with the ability to update instantaneously, traveled and on-boarded a training classes in our United Kingdom and Canada site locations, spearheaded our online testing portal allowing a paperless training and testing environment, re-written all scripts that were presented to our company president for approval.

As a Warranty Claims Specialist with BTTW Warranty, I manage and resolve warranty claims for our clients. In this role I specialize in warranty claims for outdoor power equipment in need of repair or maintenance. I serve as the point of contact between my clients, the customers, and service providers.

Elizabeth City, Nc

As an Executive Recruiter specializing in the Energy Industry, I focused on finding highly qualified and committed candidates and connected them with great opportunities for companies that recognize their value.

Elizabeth City North Carolina

As a licensed life insurance agent, I advise consumers of various options and method’s of life insurance, estate and retirement planning.

Wilmington, De

As a Financial Recovery Associate I specialized in estate recovery matters for various clients, primarily large financial institutions who had outstanding indebtedness owed by the consumer’s estate. I dealt directly with estate executers, trustee’s and estate attorney’s to focus on a voluntary resolve to the indebtedness in hopes to avoid a claim being filed against the estate. In addition to negotiating a resolve, I prepared and filed estate claims while following the laws and provisions granted by the consumer’s county/state.

Elkton, Md

I served as a customer service specialist accepting inbound calls from customers in need of roadside assistance, billing concerns, and addressed escalated customer concerns.