● Organised events across all primary market segments, including Weddings, Corporate Meetings and Events, Social Engagements and Conferences.● Served as the point of contact for Group Tour clients, working with the designated sales team to ensure room requirements, dining arrangements and arrival procedures were catered to.● Meticulous diary management to ensure all business opportunities were accommodated appropriately.● Responsible for the creation of unique rate plans on designated hotel system, the implementation of rooming lists and allocation of rooms.● Created client files and maintained organisation of all event documents from the point of enquiry to fruition.● Conducted and attended meetings with clients to assess their desires, needs and expectations for their event.● Issued detail orientated function sheets to wider departments, ensuring all relevant information was present, concise and clearly communicated.● Worked collaboratively with the wider hotel team to ensure customer service was excellent at all stages of the event.● Performed site inspections and site visits for clients of all market segments, tailoring key information to their event and industry.● Attended weekly operational meetings to ensure all forthcoming events were prepared for, and subsequent further meetings for individual pieces of business where necessary.● Completed feedback procedures after the conclusion of an event, in the form of a dedicated survey and telephone call, ensuring opportunities for improvement were identified and implemented.

● Assisted customers with the planning and booking of reservations, catering to individual requirements and up-selling where possible.● Checking the availability of accommodation for a customer's desired travel dates, offering alternatives if required.● Processing pre-payments for accommodation and ensuring confirmation details reached guests promptly.• Handling reservation inquiries via telephone, email and face-to-face.● Conducting site visits for clients with group requirements, ensuring all facilities were showcased.● Providing support to customers in the event of reservation amendment or cancellation

● Booking reservations for individuals, families and groups as required.● Answering telephone calls and responding to current and prospective guests' needs.● Greeting walk-in guests and guests with reservations upon arrival to the hotel, confirming all relevation information.● Ensuring all facilities within the hotel were communication concisely, in a professional yet warm manner.● Up-selling amenities within the hotel where possible.● Scheduling amenities such as spa treatments and dinner reservations when guests enquire.● Referring guests to local amenities and venues based upon their needs.● Communicating guest's requests and complaints to the appropriate department.

● Booking reservations for individuals, families and groups as required.● Answering telephone calls and responding to current and prospective guests' needs.● Greeting walk-in guests and guests with reservations upon arrival to the hotel, confirming all relevation information.● Ensuring all facilities within the hotel were communication concisely, in a professional yet warm manner.● Up-selling amenities within the hotel where possible.● Scheduling amenities such as spa treatments and dinner reservations when guests enquire.● Referring guests to local amenities and venues based upon their needs.● Communicating guest's requests and complaints to the appropriate department