AeroLeads people directory · profile
Mark Williams Email & Phone Number
Service Desk Analyst
at
Gallagher
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Service Desk Analyst
Location
Baltimore City County, Maryland, United States
Company size
Who is Mark Williams? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Mark Williams is listed as Service Desk Analyst at Gallagher, a company with 8 employees, based in Baltimore City County, Maryland, United States. AeroLeads shows a matched LinkedIn profile for Mark Williams.
Mark Williams previously worked as Tier 1 Support Engineer at The Amenity Collective and IT Technician at Wallace Montgomery. Mark Williams holds Associate'S Degree, Information Technology from Community College Of Baltimore County.
Company email context
Email format at Gallagher
This section adds company-level context without repeating Mark Williams's masked contact details.
Gallagher
Review company-level records connected to Mark Williams before choosing the right outreach path.
Profile bio
About Mark Williams
Mark Williams is a Service Desk Analyst at Gallagher. He possess expertise in help desk support, food service, active directory, food, software installation and 24 more skills.
Listed skills include Help Desk Support, Food Service, Active Directory, Food, and 25 others.
Current workplace
Mark Williams's current company
Company context helps verify the profile and gives searchers a useful next step.
Gallagher
12 roles
Mark Williams work experience
A career timeline built from the work history available for this profile.
Service Desk Analyst
Current- Acts as a point of contact for telephone calls, emails and self-service tickets from both internal and external customers regarding IT issues, queries and requests- Determines root cause and provides accurate, creative, and timely solutions to ensure customer productivity. Provides a basic level of hardware troubleshooting, repair and installation on.
Jun 2022 - Present
Tier 1 Support Engineer
- Imaging PCs for new/current employees-Creating users within Google Admin/placing them in the proper Organizational Units-Inventory management of hardware-Archiving emails-Account lockouts/Password resets
Oct 2021 - Jan 2022
It Technician
- Imaging PCs for new/current employees- Creating users within Active Directory/placing them in the proper Organizational Units- Inventory management of hardware and software- Setting up current/new users workstations (PC, IP phones, monitors)- Exporting outlook maiboxes to.psts-Basic networking
May 2021 - Aug 2021
It Equipment Coodinator
Basic break/fix repair on hp laptops (screen replacements, ram upgrades, keyboard replacements, etc)Imaging PCs for new/current employeesTroubleshooting Thermal printer issuesKeeping track of inventory and ordering equipment as neededTroubleshooting mobile cart issues
Oct 2020 - May 2021
Tier 1 Helpdesk Support
Troubleshooting and documenting client’s software, hardware, and/or VPN connectivity issues within a 12-minute timeframe in a high volume call center environment Unlocking accounts and resetting passwords through Active DirectoryProvisioning software RSA tokens to clients so that they can authenticate to the company VPNConfiguring phone numbers for clients.
Oct 2017 - Feb 2019
Sr. Sales Consultant
Runs PC check upsAssesses customer’s needs and makes recommendations on what would be best for themProvides exemplary customer servicePrinting servicesTroubleshooting printer issues
Jul 2016 - Nov 2017
Help Desk Intern
Imaging, configuring, and delivering computersDeploying Cisco phonesAssisting in the deployment of new software and software updatesAnswering helpdesk calls to assist end-users and escalating issues when necessaryDocumenting procedures for end users when needed Troubleshooting hardware/software issuesConfiguring FTP sitesAssisting with inventoryBasic.
Jan 2017 - Sep 2017
Mar 2016 - Jul 2016
Retail Sales Associate
Provided exemplary customer serviceFaxed, printed, and scanned documentsSorted, packaged and shipped parcels/documents
Sep 2015 - Dec 2015
Customer Service Associate
Provided exemplary customer servicePrinted photos and took passport photos
Mar 2015 - Sep 2015
May 2014 - Nov 2014
Team & coworkers
Colleagues at Gallagher
Other employees you can reach at ajg.com. View company contacts for 8 employees →
MM
Melinda Myers
Colleague at GallagherGreater Adelaide Area, Australia
View →
PA
Pasha Asif
Colleague at GallagherBengaluru, Karnataka, India, India
View →
HP
Holly Perrett
Colleague at GallagherToowoomba, Queensland, Australia, Australia
View →
DM
Diane Matthews
Colleague at GallagherNottingham, England, United Kingdom, United Kingdom
View →
LC
Lorena Cardoso Do Monte
Colleague at GallagherNiterói, Rio De Janeiro, Brazil, Brazil
View →
LE
Leanne Egglestone
Colleague at GallagherGreater Melbourne Area, Australia
View →
SB
Sarah Baker
Colleague at GallagherFort Wayne, Indiana, United States, United States
View →
SM
Sana Mujawar
Colleague at GallagherPimpri Chinchwad, Maharashtra, India, India
View →
LH
Luke Hayes
Colleague at GallagherRomford, England, United Kingdom, United Kingdom
View →
PS
Priya Singh
Colleague at GallagherPune, Maharashtra, India, India
View →
Melinda Myers
Colleague at GallagherGreater Adelaide Area, Australia
View →
PA
Pasha Asif
Colleague at GallagherBengaluru, Karnataka, India, India
View →
HP
Holly Perrett
Colleague at GallagherToowoomba, Queensland, Australia, Australia
View →
DM
Diane Matthews
Colleague at GallagherNottingham, England, United Kingdom, United Kingdom
View →
LC
Lorena Cardoso Do Monte
Colleague at GallagherNiterói, Rio De Janeiro, Brazil, Brazil
View →
LE
Leanne Egglestone
Colleague at GallagherGreater Melbourne Area, Australia
View →
SB
Sarah Baker
Colleague at GallagherFort Wayne, Indiana, United States, United States
View →
SM
Sana Mujawar
Colleague at GallagherPimpri Chinchwad, Maharashtra, India, India
View →
LH
Luke Hayes
Colleague at GallagherRomford, England, United Kingdom, United Kingdom
View →
PS
Priya Singh
Colleague at GallagherPune, Maharashtra, India, India
View →
3 education records
Mark Williams education
Associate'S Degree, Information Technology
Community College Of Baltimore County
Education record
Baltimore City Community College
Information Technology
Year Up United
FAQ
Frequently asked questions about Mark Williams
Quick answers generated from the profile data available on this page.
What company does Mark Williams work for?
Mark Williams works for Gallagher.
What is Mark Williams's role at Gallagher?
Mark Williams is listed as Service Desk Analyst at Gallagher.
Where is Mark Williams based?
Mark Williams is based in Baltimore City County, Maryland, United States while working with Gallagher.
What companies has Mark Williams worked for?
Mark Williams has worked for Gallagher, The Amenity Collective, Wallace Montgomery, Amazon, and Exelon.
Who are Mark Williams's colleagues at Gallagher?
Mark Williams's colleagues at Gallagher include Melinda Myers, Pasha Asif, Holly Perrett, Diane Matthews, and Lorena Cardoso Do Monte.
How can I contact Mark Williams?
You can use AeroLeads to view verified contact signals for Mark Williams at Gallagher, including work email, phone, and LinkedIn data when available.
What schools did Mark Williams attend?
Mark Williams holds Associate'S Degree, Information Technology from Community College Of Baltimore County.
What skills is Mark Williams known for?
Mark Williams is listed with skills including Help Desk Support, Food Service, Active Directory, Food, Software Installation, Office 365, Windows Server 2008 R2 Standard, and Cooking.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial