Mark Williams Email & Phone Number

Akron, Ohio, United States

Cleveland, Ohio, United States

Cleveland/Akron, Ohio Area

• Utilizing Powershell and Sensu to mature the alerting solution within our windows and customer facing environment. • Utilized, R scripting, JSON, Git, and Jenkins DSL to create Automation for R package repositories providing 28,000 + packages to our customers in a highly secure environment.. • Created automation leveraging Jenkins DSL pipelines writing unit tests and working within accepted continuous integrations and continuous delivery practices. • Provided Administrative support for 3,000 Big Data linux nodes across multiple virtualization platforms including VMware, OpenStack, and Physical Applicances. • Supported took over responsibility for Enterprise storage appliances including Tintri technologies, Equallogic SAN, Local storage, and Gluster • Diagnosed and refactored python automation within the Jenkins DSL pipelines. • Tracked down all deployed machines, usage scenarios, and projected licensing requirements, co-ordinated with financially responsible departments, retailers and corporate finance to identify licensing responsibility and start movement to address all issues. • Utilized puppet to Configure and deploy WSUS for centralized windows updates management and facilitate the automated process leveraging Jenkins and Ansible for updates processing. • Reviewed the environment to adjust for redundant, out of date, and no longer necessary technologies to address sprawl, identify candidates and process decommissioning irrelevant resources. • Adapting to best address demands and responsibilities in response to cultural changes and pivoting with enterprise level directional changes. • Worked in a team that planned and refactored the rollout process for our customer facing environment solution utilizing Jenkins DSL and powershell to replace SCCM Orchestrator. • Facilitated methods for Customer access to medical Big Data processing technologies including: “R”, “Python”, “Vertica”,”Squirrel”,”SAS”,”Tableau”,”Toad”.

Cleveland/Akron, Ohio Area

Assisted in coordinating pieces of a project to migrate 700 vm’s off of KVM and onto VMware 5.5 this project spanned multiple months and multiple teams. • Updates and administrative tasks for technologies including Microsoft/Linux OS’s • Coordinated with the security department to remediate the security flaws within our windows environment and bring them up to IBM standards after corporate transfer. adapting to the new protocol enforced by IBM. • Part of a team tasked with an HQ move, planned server priority and viability, condensed/virtualized servers and partook in coordination meetings to complete the task. • Created a comprehensive list of 75 virtualization hosts, Contacted Dell and went through the quoting process for Warranties, and 10GB backplanes for a network upgrade to 10 Gb throughput. • Attended weekly sprint planning meetings to collaborate on priorities, timelines and offer Ideas on how to best address current issues for the upcoming period. • Released 19 iterations of our client facing environment, prioritizing procedural improvements which decreased necessary project time by 67% • Utilized sccm components like Orchestrator, SCVMM console, VM Templates, Powershell, RDS, and hyper-v to rollout and provision virtual desktops facilitating access to HIPAA covered data while adhering to the stringent requirements of HIPAA. • Created sharepoint automation which allowed us to create reports and feed information to another SharePoint, allowing simple information exchange and management to our customer support department within the AD environment. • Addressed major business and technical issues working within a small team of engineers to come up with complex solutions and deployments to remediate a large number of problems which did not fit into the scope of any other team. • Utilized Ansible in deploying a windows update solution leveraging runbooks.

Macedonia

• Virtualizing datacenter leveraging Microsoft Hyper-V creating 61 Virtual machines and dismantling 24 unnecessary physical machines saving about 45% on annual power and cooling consumption for the datacenter.• Creating and managing GPO’s to automate most mundane administrative tasks• Leveraging PowerShell on a day to day basis for repetitive tasks and for in depth configuration of new deployments• Deployed Lync internal/external IM and AV installation, Finishing up a Mobility installation for the same functionality.• Planned and deployed hybrid Exchange Environment to ultimately Migrate away from Office 365 to on-premises 2013 exchange• Planned and deployed SCCM installation. Configured automated software installation, Software update deployments and switched domain to Endpoint with automated AV updates applied to all user computers on domain.• Created queries within SCCM using Wql• In process of setting up automated operating system deployment which includes reworking network and DHCP• Deployed New cluster to upgrade hyper-v hosts from 2012 to 2012 R2 Migrated all virtualized servers to new cluster• Deployed environment monitoring system and network monitoring software• Setup veeam backup structure for all vm’s • Setup redundant backup infrastructure for physical machines using • Used Powershell scripting on a daily basis.

Cleveland

• Experience with Domain controller demotion and promotion, exchange server setup, DHCP server setup and IP scheme planning, DNS server setup, Active Directory, User Permissions and many other Administrative tasks.• Consolidated 2 separate physical datacenters which will be about 70% virtualized once the project is completed, maintaining excellent up times with minimal strategic outages.• Condensed from 47 to 12 physical servers and deployed a completely redesigned datacenter which consists of many on the edge technologies which when implemented both saved money and created an ease of use for both the users and the IT department. • Assumed responsibilities of the store support department which include deployment and troubleshooting of end user software and hardware. • Figured out how store support was previously done and suggesting ways that it can be completed more effectively as we merged the store support department into the IT department due to company restructuring.• Addressed store issues as they arose, ensuring maximum up-time and communication. • Set up new users email, fax system, phone systems, security codes, building access, server permissions, and maintaining the 400 plus nodes which were already in place. • Providing system and network administration for a medium sized enterprise consisting of 250 local nodes and 150 remote.• Creating and deploying physical disk images using multiple medium including Snapshot, EaseUS, and Ghost• Assisted in engineering and deploying a fully redundant power grid for the new datacenter environment which when combined with datacenter changes, conserved around $10,000 in energy costs in the first 6 months.• Migration of a total of 47 servers from physical to a virtual environment.• Salvaging and repurposing old components to serve as new solutions.• Creating a virtual tape backup solution using a Linux operating system• Deploying a new backup solution using Norton Backup and Data Protection Manager.

Highland Heights

• Providing Co-ordination of assets and assisting with POS set-up, • New POS software and system testing and integration, • Existing system troubleshooting and break/fix. • Ghosting new systems to have them sent out and set up. • Troubleshooting network and wifi connectivity issues.• Multiple facet collaboration to smoothly integrate new stores

Providing top end sewing machines on the bleeding edge of industry technology for over 120 years.; Through use of multiple media such as e-mail, phone calls and interactive remote sessions I ensure prompt resolution for compatibility issues and provide support for installation as well as software and hardware upgrades/updates.Utilize multiple in system tools daily such as the registry editor and the system configuration menu to modify operating systems to guarantee proper operation and communication on a software and hardware level.Create an accurate and detailed call log for each incoming incident through our ticket creation system AdventNet.Continuing a high quality work standard while working remotely via VPN.Assisted with deployment and initial setup of the VPN in my department.Responsible for creating a monthly article on relevant technologies, uses and how to-s while explaining how it effects VSM software and peripherals.Daily and weekly follow-up contact with customers for verification of new issue resolution and timely response to uncommon inquiries.

Maintaining PoS systems through Industry standard setting customer and hardware support over 20 years; Handled inbound phone calls troubleshooting hardware and proprietary software issue's including gift card support as well as Windows 2000/XP.I was one of two people chosen out of twelve to partake in training to support two other versions of software within the first month of employment. Worked very closely with associates over the phone walking them step by step through troubleshooting procedures and methods of correcting technical issues.Troubleshot issues with AS400 to keep associates data entry systems up and connected to the stores central server.Resolved Windows and Linux connectivity issue's to ensure proper information transfer every night and during business hours.Addressed issues sales associates had with Microsoft office problems including though not limited to Word, Excel, and OutlookTracked technical problems using the PTS tracking system a proprietary program set up for Micros retail.

Largest non-standard auto insurance company in the United States supporting 10,000 agents in 45 states; to provide exemplary customer service while in my dual-role.Kept up with changing laws in 8 different states while providing up to date information to insured's and agents upon request.Was part of a QA team that was the first to observe and provide feedback on new internal software in a "hot test" which would later be deployed to the entire Customer Service department.Was part of a chosen group to test supplemental software to bypass the use of AS400 while still centralizing the processing of most customer service functions.In my Position I was able to partake in specialty technical training to allow me to assist with the technical aspect of most of Bristol West's Inbound calls.Would troubleshoot Microsoft office problems for associates including Word, Excel, and Outlook.Tracked technical problems using the HEAT ticket tracking system.Assisted fellow associates with computer and network related issues as questions would arise. Showed great enthusiasm to managers as I shared my knowledge about networking to assist in the effective deployment of software amongst our Intranet.Troubleshooting system issues for agents concerning Bristol West's Proprietary application software and web-based BWIG application use. Relevant ExperienceBuilt and sold no less than 22 pc's built to customer specifications with full satisfaction.Setup home and medium sized networks including the revamp of a high school computer lab during the upgrade to new hardware.