Mark Williams Email & Phone Number

Akron, Ohio, United States

Cleveland, Ohio, United States

Cleveland/Akron, Ohio Area

• Utilizing Powershell and Sensu to mature the alerting solution within our windows and customer facing environment.
• Utilized, R scripting, JSON, Git, and Jenkins DSL to create Automation for R package repositories providing 28,000 + packages to our customers in a highly secure environment..
• Created automation leveraging Jenkins DSL pipelines writing unit tests and working within accepted continuous integrations and continuous delivery practices.
• Provided Administrative support for 3,000 Big Data linux nodes across multiple virtualization platforms including VMware, OpenStack, and Physical Applicances.
• Supported took over responsibility for Enterprise storage appliances including Tintri technologies, Equallogic SAN, Local storage, and Gluster
• Diagnosed and refactored python automation within the Jenkins DSL pipelines.

Cleveland/Akron, Ohio Area

• Assisted in coordinating pieces of a project to migrate 700 vm’s off of KVM and onto VMware 5.5 this project spanned multiple months and multiple teams.
• Updates and administrative tasks for technologies including Microsoft/Linux OS’s
• Coordinated with the security department to remediate the security flaws within our windows environment and bring them up to IBM standards after corporate transfer. adapting to the new protocol enforced by IBM.
• Part of a team tasked with an HQ move, planned server priority and viability, condensed/virtualized servers and partook in coordination meetings to complete the task.
• Created a comprehensive list of 75 virtualization hosts, Contacted Dell and went through the quoting process for Warranties, and 10GB backplanes for a network upgrade to 10 Gb throughput.
• Attended weekly sprint planning meetings to collaborate on priorities, timelines and offer Ideas on how to best address current issues for the upcoming period.

Macedonia

• Virtualizing datacenter leveraging Microsoft Hyper-V creating 61 Virtual machines and dismantling 24 unnecessary physical machines saving about 45% on annual power and cooling consumption for the datacenter.
• Creating and managing GPO’s to automate most mundane administrative tasks
• Leveraging PowerShell on a day to day basis for repetitive tasks and for in depth configuration of new deployments
• Deployed Lync internal/external IM and AV installation, Finishing up a Mobility installation for the same functionality.
• Planned and deployed hybrid Exchange Environment to ultimately Migrate away from Office 365 to on-premises 2013 exchange
• Planned and deployed SCCM installation. Configured automated software installation, Software update deployments and switched domain to Endpoint with automated AV updates applied to all user computers on domain.

Cleveland

• Experience with Domain controller demotion and promotion, exchange server setup, DHCP server setup and IP scheme planning, DNS server setup, Active Directory, User Permissions and many other Administrative tasks.
• Consolidated 2 separate physical datacenters which will be about 70% virtualized once the project is completed, maintaining excellent up times with minimal strategic outages.
• Condensed from 47 to 12 physical servers and deployed a completely redesigned datacenter which consists of many on the edge technologies which when implemented both saved money and created an ease of use for both the.
• Assumed responsibilities of the store support department which include deployment and troubleshooting of end user software and hardware.
• Figured out how store support was previously done and suggesting ways that it can be completed more effectively as we merged the store support department into the IT department due to company restructuring.
• Addressed store issues as they arose, ensuring maximum up-time and communication.

Highland Heights

• Providing Co-ordination of assets and assisting with POS set-up,
• New POS software and system testing and integration,
• Existing system troubleshooting and break/fix.
• Ghosting new systems to have them sent out and set up.
• Troubleshooting network and wifi connectivity issues.
• Multiple facet collaboration to smoothly integrate new stores

Providing top end sewing machines on the bleeding edge of industry technology for over 120 years.; Through use of multiple media such as e-mail, phone calls and interactive remote sessions I ensure prompt resolution for compatibility issues and provide support for installation as well as software and hardware upgrades/updates.Utilize multiple in system.

Maintaining PoS systems through Industry standard setting customer and hardware support over 20 years; Handled inbound phone calls troubleshooting hardware and proprietary software issue's including gift card support as well as Windows 2000/XP.I was one of two people chosen out of twelve to partake in training to support two other versions of software.

Largest non-standard auto insurance company in the United States supporting 10,000 agents in 45 states; to provide exemplary customer service while in my dual-role.Kept up with changing laws in 8 different states while providing up to date information to insured's and agents upon request.Was part of a QA team that was the first to observe and provide.