Mark Williams Email & Phone Number

Milton Keynes, England, United Kingdom

Scania Used Sales Maintenance Specialist

Thirsk, North Yorkshire

Thirsk, North Yorkshire

Responsible for the day to day costing of the Thirsk branch and Service Flow. Work closely with all branch staff, customers, credit control and internal departments.Work in accordance to the Service Delivery Green FlowInvoicing and controlling branch work in progress (anything that is not invoiced in hours)Check system to ensure campaigns are completed and costed correctlyWork within credit control policy and proceduresCarry out Warranty, Retail, Repair & Maintenance and… Show more Responsible for the day to day costing of the Thirsk branch and Service Flow. Work closely with all branch staff, customers, credit control and internal departments.Work in accordance to the Service Delivery Green FlowInvoicing and controlling branch work in progress (anything that is not invoiced in hours)Check system to ensure campaigns are completed and costed correctlyWork within credit control policy and proceduresCarry out Warranty, Retail, Repair & Maintenance and Internal costing as per company standardsSupplies fully priced estimates of repairs required and ensure work is authorised where requiredAudit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external proceduresAssist in achieving branch KPI’s in relation to efficiency, WIP targets, recovery rates and invoice lead timeAchieve sold hours in line with current produced hoursResolve and assist in invoice queries as and when necessaryEnsure all customer complaints are escalated to the Manager ensuring the quickest resolution possible Maintain Dealer Operating Standards within department to a high standardProactively work to improve CSI and mystery shop resultsMonitoring warranty status reports----------------------------------------------------------------------------------------------------------Scania Process Improvement Coordinator for the branch. Promoting the SRS methodology and culture of continuous improvement at all times. Show less

Thirsk, North Yorkshire

Shift supervisor at a busy Scania dealership inspecting and maintaining a wide range of various makes of commercial vehicles, trailers, Scania industrial and marine engines. Supervise a small team of varying technical attributes/abilities, ensuring all maintenance, servicing and repairs are carried out correctly and cost effectively.Scania Process Improvement Coordinator for the branch. Promoting the SRS methodology and culture of continuous improvement at all times.Operating… Show more Shift supervisor at a busy Scania dealership inspecting and maintaining a wide range of various makes of commercial vehicles, trailers, Scania industrial and marine engines. Supervise a small team of varying technical attributes/abilities, ensuring all maintenance, servicing and repairs are carried out correctly and cost effectively.Scania Process Improvement Coordinator for the branch. Promoting the SRS methodology and culture of continuous improvement at all times.Operating diagnostic equipment and using on-line documentation/tools to assist in ensuring equipment is returned to the customer in a highly busy and competitive commercial sector.Providing roadside assistance in a time effective manner to enable the customer to complete their tasks with the minimum delay.Audit and maintain tools and equipment essential to carry out repairs and maintenance efficiently.Perform Quality Control checks on equipment as it leaves the workshop and prior to MOT inspections.Ensure that activities related to Dealer Operating Standards/Depot of the Year are adhered to and targets met. Show less