Mark Williams Email & Phone Number

Austin, TX, US

North Sydney, NSW, AU

Oversee an infrastructure team supporting Active Directory, O365, Service Delivery and Service Desk.Assisted in the planning and execution of mobile enablement allowing 40,000 employees to work remote within a week due to Covid19 concerns.Consolidated 5 regionally disperse Service Desks to a single global Service Desk reducing costs by approximately 2M.

Valencia, CA, US

Oversaw an infrastructure team supporting virtualization, hardware, operating systems, storage, O365, network and databases.Managed the implementation of SCCM to consolidate to a single global patching and software distribution platform.Implemented RCA process identifying gaps in change control and reduced outages by 20%. Directed the team to implement a.

Dallas, US

Promoted to lead the global Server and Virtualization team, following the acquisition of URS.Manage the procurement, configuration, support and maintenance of all server hardware, Operating Systems, and Virtualization across AECOM’s global organization.Oversee a global infrastructure team of geographically diverse individuals, consisting of 6 managers, 2.

San Francisco, CA, US

Established standards for virtualization, Data Center consolidation, storage, servers, and databases to deliver agile, commoditized technology solutions while ensuring redundancy and scalability.Execute and manage a 5 Year Plan for the Data Centers to include network, space planning, power, cooling to ensure appropriate scalability to sustain daily.

San Francisco, CA, US

Manage 24/7 NOC for 50,000 users globally. Review, manage and automate, where possible, 150 plus operational procedures.Led Disaster Recovery project, formulated a disaster recovery plan, ensuring recoverability of critical applications according to business objectives.Coordinate and manage Sarbanes Oxley IT General Controls, including control development.

Round Rock, Texas, US

Mentor technical support technicians, provide leadership and maintain focus.Develop training path and curriculum for technical support technicians.Provide customers with design and capacity planning for projects and upgrades.Assist customers when needed with high complexity technical support issues.Help maintain 95% plus, customer satisfaction.

Atlanta, Georgia, US

Responsible for all Data Center maintenance, configurations, relocation, upgrades, specifications and purchases. Accountable for training team members on SAN, server maintenance and configuration. Cross training team members on monitoring and basic troubleshooting of all Data Center equipment.Restored all business-critical servers at the Disaster Recovery.