Mark Williams Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

North Sydney, Nsw, Au

Oversee an infrastructure team supporting Active Directory, O365, Service Delivery and Service Desk.Assisted in the planning and execution of mobile enablement allowing 40,000 employees to work remote within a week due to Covid19 concerns.Consolidated 5 regionally disperse Service Desks to a single global Service Desk reducing costs by approximately 2M yearly.Manage a team of Service Delivery specialists to ensure ITIL best practices are followed across incident, problem, change and asset management.Directed the migration 40,000 employees from Skype on premise and O365 to Teams O365 with no user impact.

Valencia, Ca, Us

Oversaw an infrastructure team supporting virtualization, hardware, operating systems, storage, O365, network and databases.Managed the implementation of SCCM to consolidate to a single global patching and software distribution platform.Implemented RCA process identifying gaps in change control and reduced outages by 20%. Directed the team to implement a dedicated Oracle cluster saving Wesco approximately $300k yearly.Analyze metrics to identify problem trends, and ensure 100% SLA compliance.Driving virtualization consolidation to achieve 75 to 1 ratios up from 20 to 1.

Dallas, Us

Promoted to lead the global Server and Virtualization team, following the acquisition of URS.Manage the procurement, configuration, support and maintenance of all server hardware, Operating Systems, and Virtualization across AECOM’s global organization.Oversee a global infrastructure team of geographically diverse individuals, consisting of 6 managers, 2 Architects and 50 engineers supporting 7,000 plus servers for a 90,000 user firm.Analyze metrics to identify problem trends, and ensure 100% SLA compliance.Developed 3-year plan to consolidate 22 Data Centers globally to 9, incorporating redundancy, continual availability and set standards for processes going forward.Contributed to the integration of two 50,000 user companies to include WAN connectivity, e-mail and instant messaging.Finalized a RFP process, reaching a new agreement with Dell to become the primary global server provider. Through this arrangement, AECOM was able to realize significant savings from previous pricing.Championed the implementation of virtualization technology at local office’s reducing hardware, maintenance and software licensing while increasing redundancy, scalability and recoverability.Aligning IT activities with business objectives and projects to ensure the reliability and performance of the underlying infrastructure.Reduced yearly Citrix maintenance by 30% through an initiative to consolidation Citrix farms.Devised standards and supporting documentation for all server builds, reducing cost and time to implement.Successfully implemented dedicated virtual SQL clusters as consolidation points saving $1.5M in MS licensing annually.Driving virtualization consolidation to achieve 75 to 1 ratios up from 20 to 1.Currently working toward vendor consolidation, hardware simplification, standardization, increased virtualization and architectural design improvement.

San Francisco, Ca, Us

Established standards for virtualization, Data Center consolidation, storage, servers, and databases to deliver agile, commoditized technology solutions while ensuring redundancy and scalability.Execute and manage a 5 Year Plan for the Data Centers to include network, space planning, power, cooling to ensure appropriate scalability to sustain daily operations, increasing business growth.Manage infrastructure team supporting all operating systems, server, storage and network hardware to support Corporate Business Systems and global Data Centers for a Fortune 250 company.Led team to consolidate two co-located Data Centers within six months, saving the firm $2 million yearly.Established the scheduled maintenance plans for operating system, firmware, and virtualization to improve system stability and scalability.Ensure continuous systems performance enhancements through utilization of metrics reporting, analysis, and devised improvements. Reorganized Corporate Data Center to comply with industry best practices, significantly improving power consumption and cooling.Set up a firm vendor relationship for Data Center, server, SAN and workstation support.Implemented monitoring solution to provide proactive alerting and trending for corporate systems, applications and connectivity.Devised standards and supporting documentation for all Data Center hardware.Managed the implementation of a virtual solution which resulted in the consolidation of 800 physical servers to 14.

San Francisco, Ca, Us

Manage 24/7 NOC for 50,000 users globally. Review, manage and automate, where possible, 150 plus operational procedures.Led Disaster Recovery project, formulated a disaster recovery plan, ensuring recoverability of critical applications according to business objectives.Coordinate and manage Sarbanes Oxley IT General Controls, including control development, maintenance, and incorporation into daily IT operations to ensure exemplary audit results.

Round Rock, Texas, Us

Mentor technical support technicians, provide leadership and maintain focus.Develop training path and curriculum for technical support technicians.Provide customers with design and capacity planning for projects and upgrades.Assist customers when needed with high complexity technical support issues.Help maintain 95% plus, customer satisfaction.

Atlanta, Georgia, Us

Responsible for all Data Center maintenance, configurations, relocation, upgrades, specifications and purchases. Accountable for training team members on SAN, server maintenance and configuration. Cross training team members on monitoring and basic troubleshooting of all Data Center equipment.Restored all business-critical servers at the Disaster Recovery Facilities in Philadelphia, PA and Alpharetta, GA. 100% successful in recovering all production server functionality in each DR scenario.Design and arrange IBM SANs and Fiber Channel switches.Assist Network Engineers in diagnosing and troubleshooting network problems.Maintain 200+ Windows NT/2000/2003 Servers for entire corporate LAN/WAN environment.Plan and coordinate performance monitoring on critical servers and implement configuration changes when necessary..