• Working in the Production Operations Support team • Provide support for Batch and Online systems- From creating/updating Schedules within CA7, JCL promoting code into production.• Provide Production Support- check all Batch and Online were successful overnight• Follow up any defects from previous night provide fixes or pass on to 2nd level support • Liaise & Co-ordinate between Technical Teams & Users• All support Analyst Functions• Provide Support during Pre-Production testing• Support for off-shore Team• Working in the TEM (Test Environment Management Team)• Building Test Environments (Mainframe only)• Maintenance of all Integration Systems – Batch Online & DB2 • Liaise & Co-ordinate between Technical Teams & Development Team• SPOC (Single point of contact for Off-Shore team members)• Holding Q&A sessions with the Off-shore team • Executing and supporting pre-production full cycle test• Monitoring usage of test environments

• Where necessary to assist Customers to, and into, the vehicle, helping with wheelchairs and using the hydraulic hoist as appropriate.• Driving Customers to their destination, ensuring their comfort and safety during the journey, and assist them to disembark. Following approved procedures at all times• Undertaking fuelling and routine checks of vehicles and equipment and Keeping journey records• Recording & reporting full details of any accident or incident involving passengers, the vehicle or members of the public and obtain witness details where possible• Communicating with the Depot and the Management Control Centre (MCC) by telephone as necessary. • Driving vehicles other than for the purpose of conveying passengers• Undertaking any other duties that may be reasonably requested by a Dial a Ride Manager

• Creating TWS(OPC) schedules within the Integration testing environment and ensuring all new systems are to standard and monitoring the schedules. Refreshing any production changes into the Integration environment.• Provide Support during Cycle testing• Liaise and Co-ordinate between technical and support teams• All Support Analyst Functions• Integration System Housekeeping

• Worked on numerous Integration projects for new/upgrades to applications, DB2 upgrade from V7 to V8, Z/os upgrade from 1.7 to 1.9, PL/1 MVS to PL/1 Enterprise upgrade.Creating Integration environment from requirements supplied by technical teams. Loading data, creating CA7 schedules and all JCL (using Cortex) required and ensuring all new/existing are to standard. Execution of test cases, create and manage defects in Quality Center. Create weekly reports on status and defects for each project.• Supply Onshore support for Off-shore team (CA7,DB2,Cortex etc) • Maintenance of all Integration Systems – Batch Online & DB2 • Promoting Code from Development to Integration• Liaise & Co-ordinate Between technical Teams & Users• All Support Analyst Functions• Integration System Housekeeping • Provide Support during Cycle testing

• Provide Production Support- check all Batch and Online were successful overnight• Apply any changes to Batch schedules (TWS), Batch jobs, or Online.• Follow up any defects from previous night provide fixes or pass on to 2nd level support • Ensuring all New/Existing Systems are to standard.• Liaise & Co-ordinate between Technical Teams & Users• Production Support Analyst Functions• Promoting Code into production.

Working on the Woolwich systems on the IBM mainframe• Worked on the Integration project to move the Woolwich into the Barclays systems• Provide Technical support for off-shore team.(TWS DB2,JCL), Ensuring all Batch testing requirements are clear and action correctly • Create Integration environment – Schedules (TWS), JCL, Online, and Loading Data.• Configuration Management of Integration Systems ensure all Batch and Online are using the correct code. Promoting Code into Integration.• Liaise & Co-ordinate between Technical Teams and provide weekly status reports for each team.• Maintenance of all Integration Systems – Batch, Online DB2• Provide all support Analyst functions.

• Worked in the Production and Integration Support team • Provide support for Batch and Online systems- From creating/updating Schedules within CA7, JCL to execution, and promoting code from Development to Integration.• Liaise & Co-ordinate between Technical Teams & Users• All support Analyst Functions

• Working in the Production Operations Support team • Provide support for Batch and Online systems- From creating/updating Schedules within TWS, JCL execution and promoting code into production.• Liaise & Co-ordinate between Technical Teams & Users• All support Analyst Functions• Convert schedules from TWS to Control-M

• Worked in the Operation support team, supporting Production and Integration Testing• Maintenance of all Integration Systems – Batch Online • Loading data into Integration environments and Execution of Integration testing via CA7• Ensuring All New and existing Systems Are to Standards• Liaise & Co-ordinate between Technical Teams & Users• Promoting Code from Development to Integration • All Support Analyst Functions

• Worked on the conversion of the systems from CA7 to OPC• Provide support for integration Batch and Online systems- From creating/updating Schedules within CA7 & OPC, JCL execution and promoting code into integration.• Loading data into Integration environments• Ensuring All New and existing Systems Are to Standards• Liaise & Co-ordinate between Technical Teams & Users• All support Analyst Functions

• Worked in the Production Support team • Provide support for Batch and Online systems- From creating/updating Schedules and execution of batch, and promoting code from Development to Integration.• Liaise & Co-ordinate between Technical Teams & Users• All support Analyst Functions

• Worked in the Integration Support team for Mainframe and Unix systems.• Creating Integration environment from requirements supplied by technical teams. Loading data, creating CA7 Liaise & Co-ordinate between Technical Teams & Users• Provide support for Batch and Online systems- From creating/updating Schedules within CA7 to execution, and promoting code from Development to Integration.• Maintenance of all Integration Systems (Batch, Online, DB2, Unix)• All support Analyst Functions

• Millennium Project (transition) • Millennium Project Loading data into Integration environments and Execution of Integration testing via CA7• Liaise & Co-ordinate between Technical Teams & Users• Upgraded MSA and UNI systems to Y2K version • All Support Analyst Functions

• Worked in the Production/Integration Operations support team• Conversion of VSE to MVS• Upgrade MVS to OS/390• Provide first line support for Production/Integration Batch and Online systems- From creating/updating Schedules within CA7, JCL execution and promoting code into integration• Unix Unicenter support (june 94)• Loading data into Integration environments• Ensuring All New and existing Systems Are to Standards• Liaise & Co-ordinate between Technical Teams & Users• All support Analyst Functions

Supporting DOS/VSE systems Acceptance testing on new systemsLiaise & Co-ordinate between Technical Teams & UsersConvert from VSE to MVS projectAll Support Analyst Functions

Worked in the Production/Integration Operations support teamConversion of VSE to MVSUpgrade MVS to OS/390Provide first line support for Production/Integration Batch and Online systems- From creating/updating Schedules within CA7, JCL execution and promoting code into integrationUnix Unicenter support (june 94)Loading data into Integration environmentsEnsuring All New and existing Systems Are to StandardsLiaise & Co-ordinate between Technical Teams & UsersAll support Analyst Functions

Provide first line support for Production/Integration Batch and Online systems- From creating/updating Schedules, JCL execution and promoting code into integrationLoading data into Integration environmentsEnsuring All New and existing Systems Are to StandardsLiaise & Co-ordinate between Technical Teams & UsersAll support Analyst Functions