Client Services Manager / Senior Delivery Technician based in Alexandra, Central Otago, New Zealand (NZ). Currently employed with myITmanager, a managed service provider based out of Christchurch, NZ. I am a dedicated, proactive, and self-driven person with an assertive and approachable character. Remembering that we're all human is what grounds me, so, I treat people how I'd like to be treated. Picking apart people for their faults or errors wins no friends and stifles progress. I have a light-hearted demeanour and a quirky sense of humor, and when offering constructive feedback, passing on project communications, or documenting client information, I put myself in my clients' or colleagues’ shoes to ensure they receive a standard of dialogue that I too would appreciate.Throughout my career, I have consistently delivered comprehensive IT solutions to small and medium businesses in my region, covering everything from engaging key stakeholders and scoping business requirements, to sales, planning, then on to delivery and support. I’ve been in this game long enough to have delivered a plethora of technology solutions to an array of different business models over the years. This experience has allowed me to build a diverse foundation of knowledge and an understanding that spans from a high-level business perspective through to the technical perspective while developing wholesome relationships with my clients along the way.With 13 years of experience, my work background is diverse, with experience spanning all levels of IT support (1,2,3), including Microsoft 365 cloud services such as Azure Active Directory, InTune, conditional access policies (CAPs), Exchange email, SharePoint, Teams and much more. Common responsibilities include team and project management, long-term client relationship building, engaging key stakeholders, and requirements gathering. Tasks include performing complete business systems migrations (e.g. email, document storage, local domain to AzureAD migrations), and designing/delivering business infrastructure and wireless solutions using Ubiquiti networking hardware. My knowledge and experience also expand into server/virtual server management, domain, and DNS management, cyber security auditing/advice, and remediation to aid businesses in reducing their cyber security risk posture.Hobbies include spending time with my family, road trips, ice hockey, mountain biking, motorbiking, gaming, and movies. I also enjoy getting out in the wilderness for tramping or photography, as well as dabbling in investing and cryptocurrency.