-Overseeing the expansion, development, and addition of Marketplace channels(Currently Amazon, Wayfair, Walmart, and Alibaba.-Overseeing the expansion and development of trade program, wholesale program, and B2B relationships.-Assisting with product management, product development, and supply chain management.-Developing and administering omnichannel sales and customer service training.-Was actively brokering a 7 figure licensing deal with a fortune 100 company at the time I left the company.

-Rapidly learned the programs, processes, systems, industry knowledge, and product knowledge necessary to grow a successful sales program and team within Nest Bedding.-Developed an effective sales program and team from the ground up.-Created a job description and job requirements for sales roles at Nest Bedding.-Worked with HR to create sales team structure, job pathways, and employee development plans.-Identified and enforced sales KPI’s for the sales roles at Nest Bedding.-Developed effective and fiscally appropriate pay structures and commission structures based on role that incentivizes the right behaviors. -Developed and delivered in-depth sales and product training with a focus on continual development.-Created SOP’s for day-to-day job duties, workflow, and lead management.-Developed and enforced standards for exceptional customer interaction quality.-Created and enforced a code of conduct between sales staff regarding procedures for lead sourcing, lead pursuit, and lead and order ownership in an omnichannel environment.-Continually worked to identify additional possible lead sources and develop strategies to capture the value they offer.-Collaborated with Systems Admin to analyze current systems to assess capabilities and vet better software solutions and helped onboard new CRM and trained staff on how to use it.-Developed, maintained, and communicated transparent reporting for sales metrics and sales KPI’s. -Maintained continual hands on coaching and communication within the sales team.-Maintained high team morale and performance through positive reinforcement, hands on approach, and individual accountability.-Ensured availability to my staff with an open-door policy-Maintained consistent communication within the Nest Bedding leadership team.-Oversaw 110% revenue growth from the online sales channel in first year as the Director.-Unexpectedly transitioned to remote management and development of team since March 2020

-Developed in depth product training and product guides to bolster product knowledge and help my team sell more effectively as well as create a team of experts who are resources to the rest of sales center-Interviewed, hired, and fired team members/reps-Held team accountable to sales goals and pushed them to exceed goals-Checked and Submitted accurate time cards for team members weekly-Developed and implemented sales strategies targeted to each rep based on identified strengths and weaknesses-Facilitated each of my reps individual career growth to help them reach personal career goals-Maintained high team morale and performance through positive reinforcement and individual accountability- Met with reps weekly to assess what they're doing well and what needs work-Made a point to connect with each rep personally to ensure they felt valued and understood-Adjusted my leadership style based on the individual I'm working with or the specific situation-Communicated and collaborated inter-departmentally to develop strategies, ensure everyone is on the same page, and foster an environment of cohesion -Communicated and collaborated with other sales leadership to develop strategies and ensure everyone is on the same page-Fostered a unified team environment in a field that has a reputation for being cutthroat-Maintained and communicated weekly reporting on team performance-Approached problems with a solution oriented mindset and exercised available resources to solve problems.-Continued to ensure appliance integration went smoothly and help the rest of the sales center become more familiar and comfortable selling appliances as needed.-Met and Exceeded Team Sales Goals consistently-Oversaw substantial sales growth from $18m to $30m in revenue after integration and after taking manager role.

•Developed product knowledge base quickly to help facilitate smooth company and product acquisition and integration of an appliance company into Build.com•Became proficient in a legacy sales system(Ecometry) quickly•Helped my team develop their product knowledge base and become proficient in Ecometry as needed•Developed in depth product training and resource guides to bolster team and sale centers knowledge and understanding of niche appliances, their key selling points, and expectations to set during customer interactions•Created promoters from legacy customers who had received poor service pre integration•Supported the team needs by taking both calls and chats as the need arose•Made myself available to Build reps who needed help understanding integration products and processes•Supported my team by taking care of their customers when they are busy or away•Communicated(often persistently) with vendors and pre integration legacy reps to solve customer order issues•Developed strong interpersonal relationships with team built on trust and mutual respect•Communicated ideas and strategies for team growth and improvement to supervisorMet and exceeded sales goals

•Consistently achieved and exceeded sales goals in a chat environment•Developed and maintained rapport and positive working relationships with customers(follow up)•Qualified customers to obtain the most value from every interaction•Used available tools to maximize opportunities•De-escalated angry customers•Communicated inter-departmentally to be more effective in my day to day work•Developed strong working relationships with coworkers•Made a point to learn as much as I could about products, processes, and Build.com•Made myself available to coworkers and new hires to help others learn and develop

•Headed up all customer service, interactions, and marketplace management for Ebay and Amazon sales•Interacted with high volume of customers over chat, email, and phones•Assisted customers in making purchasing decisions by offering product recommendations •Troubleshot product or order issues with customers•Developed rapport and familiarity with customers during all customer interactions•Was an ambassador for the “Amain brand” in all interactions•Provided outstanding customer service

I was chosen to lead the company orientation entitled "Share the Fun"(Amain's motto) by my manager because he felt I exhibited the qualities "Share the Fun" promoted and I have excellent communication/presentation skills. The focus of this orientation was to introduce new employees to our company values, company culture, and encourage them to foster an environment of teamwork and camaraderie.

•Packaged customer orders safely, accurately, and efficiently•Processed packages for shipment safely, accurately and sorted packages correctly•Exceeded measured baseline productivity•Maintained a clean and safe work environment•Maintained and repaired packaging machinery and equipment

•Pulled/Picked high volumes of product for customer orders accurately and efficiently•Restocked product accurately and efficiently•Exceeded measured baseline productivity•Assisted teammates and other departments with order issues or locating missing product•Quickly and accurately checked high volume of customer orders for accuracy before sending to shipping•Maintained a clean and safe work environment

•Managed crew•Maintained welcoming and inviting customer environment•Worked Cash Register•Maintained good labor number and add-on sale percentages•Kept store stocked and cleanResolved any customer complaints•Cleaned, closed, set alarm, and locked up store•Insured all money was accounted for and stored safely•Prepared pizzas and salads in fast paced environment•Led by example

•Provided security•Crowd control•Resolved disputes•Assisted in parking•Worked with law enforcement•Checked credentials for VIP areas