Mark Winkle Email & Phone Number

Chicago

Chicago

-Listen and work closely with current and potential customers to fully understand their business needs and identify a solution that makes them more efficient and ultimately remedies their pain points.-Assist the sales staff across the globe by providing strong ready mix & aggregate product knowledge as needed on various sales opportunities.-Conduct health check meetings with existing customers to ensure their needs are being met across all company products they use. -Document sales activity and forecast potential sales opportunities. -Work together with various support department resources as needed to ensure customers are receiving an A+ customer experience.-Coordinate and perform product demos on Command Alkon ready mix products as well as our MOBILEconnect suite of products for current and potential customers with a tailored strong focus on value, rather than features & functionality. -Proactively inform customers of any upcoming maintenance renewals and make any changes in coverage as requested. -Generate quotes for both new and existing customers.-Attend trade shows like Conexpo-Con/Agg and World Of Concrete.

• Traveled heavily throughout North America and performed both training and consulting services at various ready mix & aggregate companies.• Managed our most important accounts daily and handled higher level requests ranging from custom program changes to concerns about the software. • Coordinated and managed distribution of all software releases throughout North America. • Managed and coordinated training for customers both onsite and via the internet in conjunction with new release features. • Assisted the support department as needed with troubleshooting and documenting various software issues encountered by our customers.• Worked closely with the sales staff and provided strong product knowledge during software presentations to potential customers.

Mokena, Illinois, United States

• Dispatched over 60 Ready Mix trucks daily in very high pressure, high volume environment. • Quickly and efficiently entered customer orders for concrete and aggregate into the system for delivery.• Assisted customers on the phone and provided real time order status updates. • Handled truck scheduling as required.• Performed the daily driver call out list informing drivers of their start times for the next day. • Worked closely with sales staff in handling any special customer request.

Chicago

• Managed the Integra/Systech customer support staff to ensure optimal response to daily customer inquiries.• Assisted the sales staff by generating training contracts and selling add on modules to existing customers which generating additional revenue. • Oversaw and assigned customer inquiries to the support staff in a manner that maximizes productivity and ensures customer satisfaction.• Provided timely and efficient problem resolution for any issue or error reported by customers encountered when using our dispatch software.• Handled large daily volume of customer support calls including various hardware and software problems. • Tested, reproduced and documented any software defects in the incident tracking software to be passed to development for correction. • Traveled and performed classroom training on software installed at each new customer site.• Provided support to the sales team, ensuring all sales and service objectives were met.

Education record

Business Administration