Mark Winney Email & Phone Number

Kingston, Wa

Provide technical support for approximately 150 employees using Windows 2000, XP, Vista, 7 and Microsoft Office 2002, 2003, 2007 and 2010 applications. Deploy new hardware and software installations, move hardware and peripherals, install applications, printers, drivers, antivirus, map network drives, configure and share printers. Perform routine cleaning and maintenance of PCs and printers. Manage device inventory data.Create, modify and delete email accounts on Mac email server. Configure Outlook email accounts on client PCs and smart phones. Manage and update address lists and contacts folders.Troubleshoot, diagnose and repair hardware as needed.Create, manage and maintain Active Directory 2000, 2003 and 2008 user accounts, passwords, group policy and permissions. System Admin for Windows 2000, 2003 and 2008 R2 servers, M3 Class 2 and Class 3 gaming applications, Agilysys POS network of 16 terminals and 19 receipt printers, Mas 200 accounting and time clock, Avaya IP phones, ATR machines and Berg beverage and liquor control system.Rack and install servers, switches, routers, wireless routers and access points. Pull, terminate and test Cat 5e cabling, punch down and patch panels. Manage audio, paging, video, projectors and sound systems including installation and maintenance.

Houston, Texas

Knowledge of OSI, TCP/IP layers, IP addressing and subnetting, MAC and ARP, RIPv1, VLSM and CIDR, RIPv2, EIGRP, Link-state and OSPF concepts, LAN design, basic switch concepts and configurations, VLANs, VTP, STP, Inter-VLAN routing, WAN’s, ISDN, PPP, Frame Relay, Network Security, ACL’s, Teleworker Services, VPN’s and IPsec, DHCP and NAT.Install, upgrade, maintain and troubleshoot hardware components. Familiar with CMOS, Device Manager, systems evaluation, classification, configuration, peer-to-peer networking, software and dual-boot installations.Windows Server 2003: Create DC, familiar with MMC, remote desktop, event viewer, task manager, performance console, backing up and restoring data, SUS, CAL’s, users, groups, computer accounts, NTFS and share permissions, configuring and sharing printers, managing device drivers and disk storage.Windows Server 2008: Install AD domain services, work with AD sites, global catalog and FSMO roles, security planning, administrative delegation, group policy, software installation, AD maintenance, troubleshooting, disaster recovery, configuring name resolution and AD certificate services, DHCP and DNS server roles, configure RRAS, file and print services, secure data transmission and authentication, maintain file services.Deploy File, Web, FTP and Terminal Servers, work with File and Print Services roles, IIS services, RemoteApp, terminal services web access and network application services.Exchange Server 2007: Deploy and configure exchange server, recipient objects, address lists, policies and bulk management, public folders, protocols and transport rules, and security.Work with MS Forefront TMG console, firewall and caching proxy, network configuration, access rules, web proxy auto discover, caching concepts and configuration, malware inspection, URL filtering, e-mail protection, HTTP and HTTPS inspections, publishing concepts, publishing servers, remote access, and implementing dial-in client and site-to-site VPN.

Built relationships that resulted in consistent achievement of monthly sales quotas. Western Region "Top 20" out of 250 sales professionals by month three and "Top 10" by month four.

Led sales team to achieve first year sales of $3,000,000 exceeding expectationsDefined business and operations requirements, developed internal control review, standardized, improved and redesigned processes.Provided oversight, performance review and policy guidance to staff /departments.Detailed work flows, processed documentation, collaborated with process owners and coordinated activities to conduct reviews and refinement of product.

Promoted for exceptional ability to manage time, solve problems and lead teams. Performed at highest level of command, directing 150 employees. Responsible for opening and closing daily operations.Conducted flow studies of operations to identify critical paths, eliminating redundant or unnecessary tasks and realigned the process flow to best meet client needs.Refined areas of opportunity and made recommendations to standardize, improve or redesign processes to meet customer needs.Conducted training needs analysis, developed and implemented instructional design program for training, testing and certifying Operations Supervisors functionality. Authored over 600 pages of instructional design material. Awards /Achievements include:Washington State Dept. of Transportation Wall of Fame 2003Problem Solving Employee of the Year 2002Interdepartmental Team Gold Medalist 2002

Bachelor Of Science, Quantitative Systems (Cis)

Associate Of Technical Arts, Network Technology