•Financial Management: Full department accountability, to support the delivery of budgeted profit and turnover for services and accounts.•Compliance: Ensure full team compliance of all company, MFT and Sodexo policies and procedures.•Client and Service Satisfaction: To consistently achieve and maintain high levels of client service user satisfaction.•Team Management: Recruit, Lead, manage and grow my teams. Ensuring timely and accurate management of all HR related duties.•Communication: Facilitate effective communication between all, ensuring regular team briefings and the communication of Company and Trust objectives and values.•Health & Safety: Deliver and maintain health and safety standards across all hospital operations, ensuring all colleagues meet and exceed expected standards.•3rd Party Contractors: Manage third-party contractors to ensure quality, value for money services, and compliance with Company and Trust requirements.•Contract Compliance: Ensure services are delivered efficiently according to contract sla’s, maintaining client service relationships.•Contract Retention: Focus on contract retention by adhering to “Clients for Life” principles.

Ambient Food & Duty Manager, major format store circa 75 million turnover with a weekly food hall revenue circa 700k.• Developing remarkable people leading by coaching, and developing, recognising, and celebrating improvement. Empowering teams to have autonomy playing their part to be caring and customer centric, detail orientated efficient colleagues by being an effective communicator.• Working with a team (16-line reports in most recent post), having clear organised talent plans for colleagues and support manager’s, to fulfil successional store requirements. Managing underperformance through regular coaching and training, celebration performance and maintaining HR admin tasks.Driving high performance through sales contribution, constantly delivering company measurable and targeted goals. Reviewing data performance, areas of underperformance and having clear critical paths to ensure adherence.• Supporting the Academy in the leadership and management of the wider store and surrounding stores, supporting the region on HR formal processes i.e. in store investigations, facilitating grievance and hearing meetings, developing a culture of continuous improvement and deputising for senior management across 13 stores up north and 4 stores down south.• Accountable for managing risk and compliance across a range of activities, talent planning and recruitment, Human Resources, P&L, fire health and safety, GDPR data compliance, Food hygiene accreditations both in house and externally.

Part of the volume recruitment team for peak (Christmas) fixed term positions. Duties include, but not limited to; Recruiting in excess of 5000 colleaguesPre screening applicationsProcessing right to work and all onboarding documents. (Colleague shared services)

• Worked with various schools to lead catering and hospitality event operations. Ensuring smooth administration, professional execution, and high-quality food and beverage presentation and delivery, while adhering to health and hygiene regulations. Empowering the team to achieve the highest standards in faculty management, product/brand quality and customer/student services.• Implement strategic initiatives to boost operational effectiveness and achieve business revenue and profit goals.• Lead by example consistently delivering excellent people skills, in a courteous manner with those around me ensuring an exceptional and inspirational visitor experience for both staff, students and the public. Building a visitor-focused culture of excellence and customer focused service which reflects the brand, mission, and values.• Manage supplier relationships identifying prospective new products and services that align with the schools’ objectives and needs. Visit suppliers and develop products, menus, and events to support these.• Supporting the wider team of circa 150 circa staff, to develop, lead and deliver all hot beverage training courses to staff.• Use management BI to review, identify and predict changes to trade, to review external sources consistently updating to ensure the most accurate information available to the teams at all times.

I worked freelance for three businesses within the Manchester area.