Mark Winterhalter Email and Phone Number

Responsible for the setup, support, and breakdown of Wyse terminals. Completing ConnectNow tickets. Imaging computers with SmartDeploy software, Install McAfee antivirus, encrypting and decrypting computers with McAfee and ePolicy Orchestrator. Issuing RSA soft tokens to work with Cisco AnyConnect VPN software. Replacement of failed equipment. Supporting network and local printers. Installation of software not included with preconfigured image, Completion of asset inventory as needed

Provide help desk support and resolve computer hardware, software, Outlook issues. Diagnose printer and connectivity problems. Complete computer rebuilds and coordinate repairs of equipment covered by warranty with vendors and customers. Resolve errors and monitor Symantec Backup Exec and Axcient file and image backups. Perform anti-virus, malware scans, and pc cleanup. Restore files for customers.

Maintained workstations, laptops, and user accounts. Configured and managed mobile devices.Supported Windows operating systems. Installation and upgrading of Symantec Endpoint and Symantec Backup Exec applications. Setup network copiers and printers. Added Access points and Routers Remotely supported multiple users in five locations.

Assistant to internal and external employees, under the parent Voyager Manager Group in concerns to hardware, software, email and printer issues. Involved with desktop or laptop builds for employees, verified, assisted, and allowed client personnel access to server room.

Help-desk team member analyzing customer concerns over television-viewing malfunctions, email,internet communication failure, and telephone connectivity issues. Effectively resolved and scheduled installation and upgrades relative to any one or all services.