Mark Winwright Email & Phone Number

Brisbane, Qld, Au

North Sydney, New South Wales, Australia

Responsible for developing organisationally aligned ICT strategies to enable the business to achieve sales, strategic, and operational goals. Lead the ICT capability to maximise returns from ICT investments to improve operational effectiveness. Working as a member of the Executive team at Accor Plus, driving the technology solutions behind an ongoing program of business enabling initiatives for both front of house sales solutions, back of house optimisation and an emerging online presence.

North Sydney, New South Wales, Australia

Enable the delivery, management and improvement of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs across the Asia Pacific region.Responsible for managing the operational aspects of all infrastructure and applications that support the Accor Plus business. Responsibilities also include the management of the Service Desk teams across all locations who in turn support all users across the region.Oversee the incident, problem and change management for all technologies and put in place policies, procedures and supporting systems to enable this and provide quantitative measures on performance.

Sydney, Australia

Developing solutions to business opportunities using ERP (Netsuite) with an agile approach to development in a very fast moving manufacturing environmentDeveloping a BI strategy (Netsuite, Qlikview, SSRS, SSIS, SQL)Database DBACreating business technology roadmapAligning IT to business strategyDisaster Recovery and security managementEDI & eCommerce implementation

Sydney Area, Australia

Source and evaluate a system capable of supporting business growthBuild IT infrastructure to support an ERP system from the ground up.Project budget management

Leading and coaching the technical team as well as supervising the delivery of new projects and applications. Managing the smooth running of IT systems, infrastructure, software, and databases. Coordinating and completing a number of business process improvement projects on time and within budget. Supervising and promoting the deployment of new BI applications that enabled a steady increase in revenue and customer satisfaction, as well a significant cost reduction in all operating expenses.

Monitoring, troubleshooting, and maintaining desktop applications, local area networks, security procedures, and communication systems. Designing and deploying an IT self-service helpdesk for all technical issues, obtaining a significant reduction in response time. Providing remote and on-site technical support on software, hardware, and system issues. Coordinating periodic training programmes on the latest software and hardware developments.

Spanish Language

Hnc, Business Studies