Mark Woolfson Email & Phone Number

New York City Metropolitan Area

Responsible transform and scale the delivery of IT services to support high profile clients with white-glove services and offerings that deliver a positive service experience while promote standards and best practices in areas of engineering designs and IT security.

New York City Metropolitan Area

New York, United States

Recruited and retained to enhance the Global Program Management practices of this global provider of Digital Business Transformation, Digital Engineering, and IT outsourcing services. Drive transformation from tactical staff augmentation models to managed services models to capture 35% of all business through the provision of repeatable, outcome-based Cloud, Application and Infrastructure Services. Lead development and execution of complex and global service delivery transition and transformations across Digital and Cloud initiatives; and help clients bridge to more value-added paradigms and services. Prepared, selected and mentored staff to ensure high readiness to deliver significant business value.• Built innovative PMO and IT service delivery teams, significantly grew practice revenues , changed the business model to better meet client needs and partnered with the business and clients to improve business performance.

Greater New York City Area

Grew HCL’s Transition and Transformation PMO and optimized support of business development with new clients that made up 80% of HCL’s client base. Planned and directed global transition and transformation projects for this provider of technology services covering all phases of an IT Managed Service delivery. Provided sales and solution support, proposal development, contract initiation, governance and associated ramp-up of scope, schedule, financial management and staffing. Guided the efforts of as many as 40 Project Managers with downline authority for as many 200 professionals.• Quickly rescued a troubled data center migration engagement. Led a major cloud, data center and application migration transformation for a key medical device manufacturer, enabling its CIO to address a merger of dissimilar IT landscapes, staff cultures and views of end-user experience. Successfully initiated tailored IT governance and execution frameworks within the first 75-days of tenure for assignments to improve client integration, relationships, alignment, and performance.

Retained by IBM following its sale of a wholesale outsourcing deal to American Express valued at $4B. Played a pivotal leadership role in optimizing IT Service Delivery and Management and deal pipeline cycle times. Over a 7-year period (2002 – 2009) I enabled numerous high-profile groups in the Consumer and Small Business Services group to master the challenges of growth and manage total cost of ownership by leading strategic projects that dramatically enhanced the capabilities and offerings of IT to the business and cardmembers. Held functional leadership roles including Technologies’ SME for AXP’s $100M 9/11 insurance claim, Project and Program Manager, Service Delivery Manager and Client Executive. • Later managed major global outsourcing contracts and engagements with new and existing clients in industries including Financial Services, Publishing, Government and Industrial Chemicals with organizations including the New York City Transit Authority, State Street Corporation, and DuPont.

Greater New York City Area

Held several positions covering strategic and tactical server and desktop operations support as well as end-user computing strategy covering headquarters and satellite offices in the tri-state area.

Long Island, New York

Supported application, desktop, server and network infrastructure on a 24x7 basis. Developed and maintained yearly operating budget and staffing levels. Participated in parent company Year 2000 Readiness committee.

Greater New York City Area

Supported file/print, application and E-mail server infrastructure. Participated in SAP R/3 analysis and transition phases with direct support provided for process re-engineering activities. Provided enterprise architecture support in the areas of the Americas WAN network strategy and various server-based utility functions.

Long Island, Ny

Supported application, desktop, server and network infrastructure on a 24x7 basis. Developed and maintained yearly operating budget and staffing levels.