Mark Yan Email & Phone Number

Columbus, Indiana

Process improvement, Adopting ITILv3 framework to streamline Application Support, optimize Release management and Changes. Coordinate application release and approval management across the global. Working with different countries, different value cycles on project deployment, approval process, and maintain dashboard heat map.

Online

• Provide consultation and app design proposal to Online or local business clients. Create project plan and provide estimate budget and service plan to potential clients.• Develop and quality test the app. Provide QA version for client review and testing. Provide IOS version testing, usability and QA testing prior to app approval submission. Develop support documentation and pamphlets.• Submit for approval and production launch. Schedule launch date with clients and support staffs, transfer support documents and technical assets.• Maintain version update and periodic content update.

Indianapolis, Indiana Area

• Collaborated and provided assistance to the customers to resolve identified IT related issues, such as business requirement changes, slow system performance, managing user access control. • Established, maintained, and updated standard operating procedures for system operation procedure, contingency and recover plan, system risk assessment and system access control list to ensure the compliance with the FDA regulations• Conduct in-depth research of the W3D compliance regulations to determine non-compliance to the policies; took necessary correction action in preparation for the audit.• Reviewed existing or new IT processes, best practices, SOPs to determine how it impacts the operation’s procedures and determined solution to the identified deficiency. • Led the team to ensure the work assignments were completed in accordance with the updated policies and procedures. • Provided oversight and monitored the FDA regulated content and ensured the information provided to the customers is accurate, complete and up to date. • Documented any processes changes related to new requirement of systems or regulation.• Collaborated and provided an audit assessment team to evaluate potential security risks, overall system integrality and system performance matrix for FDA regulated systems and custom privacy related systems. Technical and Execution Lead• Provide technology leadership and vision for Lilly USA affiliate IT Web Capability team, including creating and maintaining a technology roadmap across digital eChannels and services and ensuring it is realized; providing the guiding principles, blueprints and best practices that help developers comply with a future state architecture and promoting consistency in technical implementation; and defining strategic solutions for scalability, extensibility, maintainability and flexibility.

Indianapolis, Indiana Area

• Provided webmaster role for 24 highly regulated corporate product and promotional websites. Managed website content deployment and quality check according to IT and business standards and guidelines. Followed website defect resolution and incident management process. Supported six-sigma project for website process improvements; managed and supported IT resources and service portfolio.• Received 2006 Marketing Excel Award for IT Renovation and Service; 2007 nominated for Lilly IT Service Award.

Support and maintain operational state of F16 fighter jet for U.S. Air Force.Performed oversea assignments in support of ground combat operation. Received two Global War on Terror medals and Indiana serevice awards.