Mark Yates Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

• Responsible for developing and executing North America digital commerce operations strategy, including Canada.• Drive inbound and outbound fulfillment strategies that delight consumers & supports our brand strategy.• Manage operations across touch-points with our warehousing/fulfillment partner.• Manage all inbound /outbound supply chain logistics for our digital warehouse, including inventory planning/management and oversee receiving, storing, order processing, returns, liquidation, stock transfers, etc.• Deliver to KPI targets and forecasts for supply chain, including active management to meet or exceed cost per unit, capacity planning/utilization, and service level agreements (pick/pack performance, delivered in full on-time metrics, etc.).• Report out on the digital supply chain analytics and own the performance management and operations improvement initiatives• Deliver process & programs that meet financial and compliance objectives, including inventory control & program management.• Collaborate across a multi-functional team to identify business requirements and identify opportunities to lead business improvement.

Boston, Ma, Us

Converse Custom• Led a cross-functional team to ensure a clear and concise Converse Custom strategy is planned and implemented to contribute to the overall success of the Converse business.• Managed back-end operations for all Custom related projects.• Managed Custom product updates and new product implementations.• Planned and executed factory capacity strategy for all Custom products.• Daily, weekly, monthly performance reporting and analysis to ensure agreed service levels are being met and proactive identification of issues

Led all aspects of international supply chain strategy for New Balance Sandals, New Balance Golf Shoes, and Ipath Footwear. Responsibilities included:• Realizing new efficiencies in supply chain in order to improve profit margins• Standardizing cross-functional processes and procedures• Supply/demand analysis to aid in stock procurement and positioning• Purchase order creation and maintenance• International distribution efforts across multiple 3rd party logistics providers• Directing all aspects of a multi-brand customer service department

Brighton, Ma, Us

Directed all aspects of customer service department, serving 10 European countries/regions. Responsibilities included: • Generating and communicating clear and consistent service policies across markets to ensure success of corporate centralization strategy• Creating and refining order management and maintenance processes to enable accurate forecasting and hasten flow-to-market of exceptional orders• Providing superior customer interactions while anticipating and exceeding the needs of priority clients• Leading and developing a multilingual customer service team

Brighton, Ma, Us

Burlington, Vermont, Us

Burlington, Vermont, Us

Ba, Religious Studies

Ma, International Education