Mark Yolkowski Email & Phone Number

Kitchener, Ontario, Canada

Kitchener, Canada Area

Responsible for creating and maintaining BlackBerry customer data (and that of other objects within Salesforce), managing material sales views and other master data tasks that assist in enabling sales order processing and accurate sales data. Frequent collaborations with internal Sales, Accounting/Billing and Customer Success teams to sustain data quality and integrity.■Understand and complete business process workflows relating to customer account creation and maintenance, quote to order, and material master sales views ensuring data accuracy and timely, usable information.■Provides support throughout the order cycle with both sales and accounting teams and ensures that throughout all processes SOX guidelines are maintained■Performs review of bulk sales data update requests for accuracy and compliance to established processes and standards.■Provides guidance to co-workers on the data needs pertaining to business process workflows for account operations, order management and customer master.■Maintains ad-hoc reports related to customer, price, invoicing/orders, and material master on requests.■Support master data integrity in Salesforce and licensing platforms.■Maintain appropriate documentation of business processes and applications.■Played a lead role in multiple merger/acquisition projects (Salesforce integrations) which included training and onboarding new users within BlackBerry's Corporate Salesforce instance.■Was the lead team member responsible for BlackBerry internal Quote Support (2018-2020), providing assistance to Sales Team Members with building quotes, co-terming licenses and debugging system issues.■Member of our three-person "Salesforce Help" team, responding to requests from within the organization for assistance or guidance; team averaged 100+ requests per week.

Kitchener, Canada Area

Waterloo, On

■Managed and responded to constituent casework including outreach and correspondence.■Liaised with various community organizations, federal government departments, and Canadian Embassies/Missions abroad to resolve constituent case files.■Represented Member of Parliament at community events and meetings■Monitored events in riding and advised Member on issues concerning the riding■Organized, in consultation with Parliament Hill office, outreach activities that offer both visibility for the Member and opportunities to receive constituency feedback■Assisted in maintaining and updating the Member's social media and web presence, including Facebook page.

Founded a blog-style news site pertaining to high school basketball in the CWOSSA (Kitchener/Waterloo/Cambridge/Guelph/Brantford/Owen Sound) areas.Site is viewed as the "definitive source" for high school basketball information and has been referenced by local media (Guelph Tribune, Owen Sound Sun-Times, Cambridge Times, K-W Record, etc.) as well as National Basketball websites.To date, the site has seen over 800 000 visitors from all parts of the world, and has been specifically referenced as a resource that assisted area players in receiving and securing post-secondary scholarship opportunities.[I'm still active on social media, promoting area athletes - @CWOSSABBall on Twitter]

Guelph, On

Oversaw all financial transactions at a start-up company in Guelph, Ontario. Accomplishments included:■Established visible revenue and margin metrics and improved company-wide visibility of financial performance. ■Successfully established “quick-pay” program for partner trucking companies resulting in thousands of dollars in additional gross margin. ■Redesigned financial workflows to improve process efficiencies. ■Improved accounts payable turnaround by approximately 25% while maintaining accuracy and internal controls.■Set-up and maintenance of company’s Sharepoint intranet site.

Guelph, On

■Analyze the movement of goods through the supply pipeline, monitor current processes, identify and analyze gaps, and develop process improvements. ■Utilized my advanced skills in database management and spreadsheet analysis to help the organization increase cash flows, customer satisfaction, and profit margins.■Development of periodic performance reports for senior stakeholders■Analytical support for projects, new business opportunities, and proposals■Monitor contract compliance of carriers and other logistics service providers

Ba, Sociology

International Management

Activities and Societies: Varsity Athlete - Men's Cross Country Team Cumulative GPA of 3.96 (4.0 scale) Award: Outstanding Student.