Mark Youmans

Mark Youmans Email and Phone Number

Senior Manager, Enterprise SSD Quality at HGST, a Western Digital company @ HGST, a Western Digital company
san jose, california, united states
Mark Youmans's Location
Scotts Valley, California, United States, United States
Mark Youmans's Contact Details
About Mark Youmans

Solutions-driven professional equipped with 20+ years of progressive success within: quality, failure analysis, reliability, applications, and operations environments. Hands-on and resourceful leader capable of: performing expert technical analysis, and mitigation, of product hardware and reliability issues; executing in-depth data mining, analysis, and modeling; rapidly developing and implementing IT solutions in support of changing business needs; establishing and revising processes for improved efficiency and performance; adeptly building top-performing teams, serving as mentor, partner, and leader to members. Provide additional experience in customer service/support, project management, information systems, and business operations. Deliver a unique and valuable combination of technical, business, and managerial acumen, with strong analytical, problem-solving, communication, team building, presentation, and decision-making skills.Specialties: Process Improvement • Service Engineering • Failure Analysis • Statistical Process Control • Six Sigma Methodologies • Quality Management/Control • Vendor Relations • Team Building • Database Design/Implementation • Logistics • Customer Service/Support • Data Analysis • Project Management • Training & Development • Operations Management

Mark Youmans's Current Company Details
HGST, a Western Digital company

Hgst, A Western Digital Company

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Senior Manager, Enterprise SSD Quality at HGST, a Western Digital company
san jose, california, united states
Website:
hgst.com
Employees:
4035
Mark Youmans Work Experience Details
  • Hgst, A Western Digital Company
    Senior Manager, Enterprise Ssd Quality
    Hgst, A Western Digital Company Nov 2011 - Present
    San Jose
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  • Hitachi Gst
    Senior Manager, Branded Products Quality
    Hitachi Gst Feb 2010 - Jan 2012
    Create and manage the Quality Engineering team for the consumer products group; develop and implement a complete quality system covering initial product development through end of life, supplier qualifications and management, process development and control, field metrics and problem resolution.
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  • Maxsp
    Consultant - Business Process Development
    Maxsp Nov 2008 - Jan 2009
    Evaluated, implemented, and customized CRM application for managing sales data, contract manufacturer’s build history, and field installation details. Analyzed and optimized all business processes requiring communication of data, identifying unique data requirements, process flows, and appropriate data structures.
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  • Pillar Data Systems
    Senior Manager, Service Engineering And Business Systems
    Pillar Data Systems May 2005 - Nov 2008
    Service Engineering: Headed field service quality functions and identified key issues. Ensured major assembly and overall product reliability, availability, and serviceability. Monitored failure analysis, closed-loop corrective actions, and effects on field service. Determined parts compatibility and allowable alternative parts across engineering changes (EC) and software versions. Developed and documented field service requirements and procedures. Managed warranty costs and comprehensive process development. Provided ISO support for customer service organization.Business Systems: Developed and supported product features and applications related to customer service organization. Managed CallHome infrastructure and capabilities necessary to support customer service. Reviewed Oracle applications support and development; tested changes to applications. Generated business intelligence reports and metrics. Functioned as IT liaison for all customer service needs. Created SOPs for CS groups; ensured ISO compliance.
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  • International Business Machines
    Senior Engineering Manager
    International Business Machines 1983 - 2002
    Senior Manager of Field Failure Analysis (2001-2002): Supervised 3 managers across 2 locations; led 35 employees and trained new hires. Conducted customer qualification testing on newly released products, analyzed test and field failures, identified failure mechanisms, provided corrective actions, documented activity for customer presentations, and prioritized analysis requests. Implemented techniques, methods, terminology, and data storage across worldwide sites. Directed failure analysis activities to support all US-based customers. Ensured proper attention was placed on specific problems, customer priorities, and product needs.Senior Manager of Development Failure Analysis/Mechanical Integration (1996-2001): Functioned as key engineering resource, in addition to management role. Evaluated new products at all stages of development and customer qualification. Provided support of head/disk interface-related failures from field for existing products. Ensured compliance with ISO9001.Field Customer Support & Technical Analysis Engineer (1994-1996)HDD Development Engineer (1992-1994)Field Failure Analysis Engineer (1988-1992)Procurement Quality Engineer (1983-1988)
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Mark Youmans Skills

Six Sigma Testing Storage Integration Cross Functional Team Leadership Failure Analysis Manufacturing Enterprise Software Product Management Engineering Management Program Management Process Improvement Product Development Leadership Spc Product Lifecycle Management Business Intelligence Business Process Crm Analysis Team Building Requirements Analysis Hard Drives Databases Design Of Experiments Semiconductors Procurement Engineering Management

Mark Youmans Education Details

Frequently Asked Questions about Mark Youmans

What company does Mark Youmans work for?

Mark Youmans works for Hgst, A Western Digital Company

What is Mark Youmans's role at the current company?

Mark Youmans's current role is Senior Manager, Enterprise SSD Quality at HGST, a Western Digital company.

What is Mark Youmans's email address?

Mark Youmans's email address is yo****@****ail.com

What is Mark Youmans's direct phone number?

Mark Youmans's direct phone number is 408-717*****

What schools did Mark Youmans attend?

Mark Youmans attended California Polytechnic State University-San Luis Obispo.

What are some of Mark Youmans's interests?

Mark Youmans has interest in Reading.

What skills is Mark Youmans known for?

Mark Youmans has skills like Six Sigma, Testing, Storage, Integration, Cross Functional Team Leadership, Failure Analysis, Manufacturing, Enterprise Software, Product Management, Engineering, Management, Program Management.

Who are Mark Youmans's colleagues?

Mark Youmans's colleagues are Bernadette Malupa, Robert Liu, Ambunan William, Jenelyn Parma, David Brewer, Lavonne Boyle, Kimberly Brazelton.

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