Mark Young Email & Phone Number

Melbourne, Victoria, Australia

Delivering IT projects to Defence CIOG. For the last 2 years I have been engaged on the ICT2222 Defence Program which stabilised the DSE end user compute capability and provided enhanced end user experience.My role was to deliver 2 of the Workstreams, Objective Hosting Platform and Win10 VDI Platform upliftThe program met FOC time lines and was the only.

Canberra, Australia

• Responsibility for IT project management and work package delivery for new ICT infrastructure capability delivery for all Groups and Services on behalf of CIOG that includes: Defence Information Environment (DIE).
• WAN & BAN networking;
• Teleconferencing (Unclass & Secure);
• AV/Video;
• Wireless;
• Telephony (VOIP, UC & DVN).

Canberra, Australia

• Responsibility for IT project management and work package delivery for the Visa Citizenship & Digital Systems Branch. Projects include system changes to core DIBP systems to enable legislation changes & delivering.
• Liaise with senior executives, internal and external stakeholders
• Deliver quality project management documentation including detailed PID’s, project schedules, Risk & Issues… Show more
• Deliver quality project management documentation including detailed PID’s, project schedules, Risk & Issues Register.
• Plan, schedule, monitor and provide regular reports on progress against agreed project milestones
• Identification, escalation and resolution of risks, issues and changes that may impact project delivery Show less

Canberra, Australia

• Project management of the ongoing regional hardware refresh program, consistently meeting or exceeding all monthly targets using the defined project delivery model.
• Project management of IT desktop installs & relocations ranging from 5 – 200+ desks.
• Project management of network switch upgrades and capacity increases.
• Management of Project Team members to ensure all projects are delivered on time and within scope.
• Client engagement and requirements gathering for projects… Show more
• Client engagement and requirements gathering for projects within the ACT.

• Duties:
• Efficiently conducted a short-term role to support the new Fiona Stanley Hospital Project for the Health Information Network (HIN) Department
• Involved in identifying software being used by Health Department at 3 hospitals in Perth that were to be relocated to the new hospital
• Demonstrated ability to communicate and interact with various levels of professional by chairing discovery meetings with the Health Department stakeholders as well as meeting with the Project Manager to… Show more.
• Demonstrated ability to communicate and interact with various levels of professional by chairing discovery meetings with the Health Department stakeholders as well as meeting with the Project Manager to provide.
• Used comprehensive yet understandable approach in documenting the information relating to the applications discovered

Perth CBD

• Duties:
• Supported and promoted the API’s business systems including document management, document control and OHS
• Provided an ongoing education, training and end-user support to staff, and provided specialist information and advice to key stakeholders on matters relating to the information management systems, procedures and.
• Developed, communicated and maintained resource and reference materials to support education and training of API staff in the use of information… Show more Duties:
• Developed, communicated and maintained resource and reference materials to support education and training of API staff in the use of information systems
• Coordinated requirement gathering workshops, and maintained documentation relating to API’s, standards and processes

Perth, Australia

• Duties:
• Provided end-users across Australia and internationally with in-person or remote resolution of ICT incidents and requests, where the ICT service Desk has not been able to resolve the issue at first contact
• Provided first and second level end-to-end incident management for both Microsoft and bespoke applications including user administration
• Provided wide scope of support that included:-Security Administration utilising Active Directory-Hands-on hardware… Show more Duties:
• Provided wide scope of support that included:-Security Administration utilising Active Directory-Hands-on hardware troubleshooting-Installing and troubleshooting Microsoft XP and Win 7 operating systems-Extensive.
• Built relationships with customers and key stakeholders to help provide a quality experience

Canberra, Australia

• Duties:Successfully delivered Windows 7 SOE on new hardware across the whole of ACT Government to support the Desktop Services Program (DSP), this includes various agencies such as:-Chief Minister’s.
• Displayed great efficiency in meeting different needs and expectations through managing rollouts to various government agencies
• Demonstrated excellent… Show more Duties:Successfully delivered Windows 7 SOE on new hardware across the whole of ACT Government to support the Desktop Services Program (DSP), this includes various agencies such.
• Demonstrated excellent communication skills in chairing meetings with agency stakeholders to explain the process and schedule
• Proficiently utilised Microsoft Office Suite in maintaining project schedules and processes
• Discovered assets and application used by the targeted business unit by using software tools and holding discovery meetings with business unit representatives and ICT teams

Coventry, United Kingdom

• The sole representative onsite providing IT infrastructure support for 10 warehouse operations with some of Unipart’s most prestigious contracts including Jaguar Cars, Vodafone and Hewlett Packard and combined there.
• Providing 2nd/3rd level end to end incident management for both Microsoft and bespoke applications including user administration.
• Prioritisation of service desk calls, regularly achieved 100% success in meeting the required 8-hour fix for… Show more The sole representative onsite providing IT infrastructure support for 10 warehouse operations.
• Prioritisation of service desk calls, regularly achieved 100% success in meeting the required 8-hour fix for all software and hardware faults.
• Installation and configuration of new hardware and software.
• LAN\WAN support.

Higher National Certificate, Electrical And Electronics Engineering

English, Maths, Physics