Mark Young Email & Phone Number

Melbourne, Victoria, Australia

Delivering IT projects to Defence CIOG. For the last 2 years I have been engaged on the ICT2222 Defence Program which stabilised the DSE end user compute capability and provided enhanced end user experience.My role was to deliver 2 of the Workstreams, Objective Hosting Platform and Win10 VDI Platform upliftThe program met FOC time lines and was the only program mentioned in the Defence Straegic Review of 2023.

Canberra, Australia

Responsibility for IT project management and work package delivery for new ICT infrastructure capability delivery for all Groups and Services on behalf of CIOG that includes: Defence Information Environment (DIE) domain delivery up to and including Secret of • WAN & BAN networking;• Teleconferencing (Unclass & Secure);• AV/Video;• Wireless;• Telephony (VOIP, UC & DVN).• Contract management of external Service Providers to ensure timely and effective delivery of… Show more Responsibility for IT project management and work package delivery for new ICT infrastructure capability delivery for all Groups and Services on behalf of CIOG that includes: Defence Information Environment (DIE) domain delivery up to and including Secret of • WAN & BAN networking;• Teleconferencing (Unclass & Secure);• AV/Video;• Wireless;• Telephony (VOIP, UC & DVN).• Contract management of external Service Providers to ensure timely and effective delivery of outsourced project management, engineering , procurement and site integration activities associated with ICT projects;• Project related relationship management and issues resolution, including coordination of the inputs of multi-disciplinary teams of technical (both internal and external) and vendors to achieve the mandated scope and project products within approved resources and agreed timeframes;• Preparation and management of project budgets and development of procurement submissions for delegate consideration in accordance with the FMA, CEIs and Defence and Commonwealth Purchasing Policies;• Preparation, publication and lodgement of project related plans, reports, Work Package Requests, change management and security accreditation documentation, as required in support of all of ICT Projects; and• Project related reporting including reporting on the project schedule, budgets, risks and issues and status on a regular (at least weekly) basis via the ICTI program/project management system “Project Central”. Show less

Canberra, Australia

• Responsibility for IT project management and work package delivery for the Visa Citizenship & Digital Systems Branch. Projects include system changes to core DIBP systems to enable legislation changes & delivering performance improvement to DIBP systems to support projected increase in visa applications. • Liaise with senior executives, internal and external stakeholders• Deliver quality project management documentation including detailed PID’s, project schedules, Risk & Issues… Show more • Responsibility for IT project management and work package delivery for the Visa Citizenship & Digital Systems Branch. Projects include system changes to core DIBP systems to enable legislation changes & delivering performance improvement to DIBP systems to support projected increase in visa applications. • Liaise with senior executives, internal and external stakeholders• Deliver quality project management documentation including detailed PID’s, project schedules, Risk & Issues Register.• Plan, schedule, monitor and provide regular reports on progress against agreed project milestones• Identification, escalation and resolution of risks, issues and changes that may impact project delivery Show less

Canberra, Australia

• Project management of the ongoing regional hardware refresh program, consistently meeting or exceeding all monthly targets using the defined project delivery model.• Project management of IT desktop installs & relocations ranging from 5 – 200+ desks.• Project management of network switch upgrades and capacity increases.• Management of Project Team members to ensure all projects are delivered on time and within scope.• Client engagement and requirements gathering for projects… Show more • Project management of the ongoing regional hardware refresh program, consistently meeting or exceeding all monthly targets using the defined project delivery model.• Project management of IT desktop installs & relocations ranging from 5 – 200+ desks.• Project management of network switch upgrades and capacity increases.• Management of Project Team members to ensure all projects are delivered on time and within scope.• Client engagement and requirements gathering for projects within the ACT.• Create, review and provide release approval for all Statements of Work and quotes for projects in the ACT region.• Create schedules & coordinate activities.• Procure hardware through Defence Fleet Management following defined Defence processes.• Prioritisation of all Multiple Task Tickets (MTT) activities, ensuring all MTT and other non-SLA monitored activities are processed and delivered within acceptable time frames.• Prepare and deliver bi-weekly/monthly operational performance reports to Department of Defence (CIOG) & Unisys.• Attend weekly meetings with Department of Defence (CIOG) management to provide status updates on projects and MTT’s.Australian Government NV1 Clearance granted. Show less

Duties:•Efficiently conducted a short-term role to support the new Fiona Stanley Hospital Project for the Health Information Network (HIN) Department•Involved in identifying software being used by Health Department at 3 hospitals in Perth that were to be relocated to the new hospital•Demonstrated ability to communicate and interact with various levels of professional by chairing discovery meetings with the Health Department stakeholders as well as meeting with the Project Manager to… Show more Duties:•Efficiently conducted a short-term role to support the new Fiona Stanley Hospital Project for the Health Information Network (HIN) Department•Involved in identifying software being used by Health Department at 3 hospitals in Perth that were to be relocated to the new hospital•Demonstrated ability to communicate and interact with various levels of professional by chairing discovery meetings with the Health Department stakeholders as well as meeting with the Project Manager to provide progress updates•Used comprehensive yet understandable approach in documenting the information relating to the applications discovered•Conscientiously conducted various application tests for Windows 7 compatibility and recorded results•Strictly complied with the set requirements, scope of work and agreed deadlines Show less

Perth Cbd

Duties:•Supported and promoted the API’s business systems including document management, document control and OHS•Provided an ongoing education, training and end-user support to staff, and provided specialist information and advice to key stakeholders on matters relating to the information management systems, procedures and processes•Developed, communicated and maintained resource and reference materials to support education and training of API staff in the use of information… Show more Duties:•Supported and promoted the API’s business systems including document management, document control and OHS•Provided an ongoing education, training and end-user support to staff, and provided specialist information and advice to key stakeholders on matters relating to the information management systems, procedures and processes•Developed, communicated and maintained resource and reference materials to support education and training of API staff in the use of information systems•Coordinated requirement gathering workshops, and maintained documentation relating to API’s, standards and processes•Ensured that changes, enhancements and continuous improvement were effectively implemented in accordance to the change management procedures by closely monitoring and conveying business needs to suppliers/vendors•Meticulously conducted investigation on system faults and errors•Provided regular feedback and communication to personnel on system changes, enhancements and continuous improvement, and activities relevant to the work undertaken. Show less

Perth, Australia

Duties:•Provided end-users across Australia and internationally with in-person or remote resolution of ICT incidents and requests, where the ICT service Desk has not been able to resolve the issue at first contact•Provided first and second level end-to-end incident management for both Microsoft and bespoke applications including user administration•Provided wide scope of support that included:-Security Administration utilising Active Directory-Hands-on hardware… Show more Duties:•Provided end-users across Australia and internationally with in-person or remote resolution of ICT incidents and requests, where the ICT service Desk has not been able to resolve the issue at first contact•Provided first and second level end-to-end incident management for both Microsoft and bespoke applications including user administration•Provided wide scope of support that included:-Security Administration utilising Active Directory-Hands-on hardware troubleshooting-Installing and troubleshooting Microsoft XP and Win 7 operating systems-Extensive application support for Microsoft Office Suite 2007 and 2010•Built relationships with customers and key stakeholders to help provide a quality experience•Rostered after-hours support•Performed installation of 3G VPN network equipment in remote site locations•Conducted regular visits to mine sites to provide cover for onsite technicians•Successfully achieved several key projects including the demobilisation of remote site and relocation of IT equipment Show less

Canberra, Australia

Duties:Successfully delivered Windows 7 SOE on new hardware across the whole of ACT Government to support the Desktop Services Program (DSP), this includes various agencies such as:-Chief Minister’s Department-Emergency Services-Department of Education-Land Development Agency-Territory & Municipal Services•Displayed great efficiency in meeting different needs and expectations through managing rollouts to various government agencies•Demonstrated excellent… Show more Duties:Successfully delivered Windows 7 SOE on new hardware across the whole of ACT Government to support the Desktop Services Program (DSP), this includes various agencies such as:-Chief Minister’s Department-Emergency Services-Department of Education-Land Development Agency-Territory & Municipal Services•Displayed great efficiency in meeting different needs and expectations through managing rollouts to various government agencies•Demonstrated excellent communication skills in chairing meetings with agency stakeholders to explain the process and schedule•Proficiently utilised Microsoft Office Suite in maintaining project schedules and processes•Discovered assets and application used by the targeted business unit by using software tools and holding discovery meetings with business unit representatives and ICT teams•Effectively coordinated the packaging and testing of the Win 7 applications on the Win 7 SOE with the respective team leaders•Managed a team to deploy the PCs and support the users on roll out days, and organised the procurement and build of new PC with 3rd party provider Show less

Coventry, United Kingdom

The sole representative onsite providing IT infrastructure support for 10 warehouse operations with some of Unipart’s most prestigious contracts including Jaguar Cars, Vodafone and Hewlett Packard and combined there was well over 2000 assets. • Providing 2nd/3rd level end to end incident management for both Microsoft and bespoke applications including user administration.• Prioritisation of service desk calls, regularly achieved 100% success in meeting the required 8-hour fix for… Show more The sole representative onsite providing IT infrastructure support for 10 warehouse operations with some of Unipart’s most prestigious contracts including Jaguar Cars, Vodafone and Hewlett Packard and combined there was well over 2000 assets. • Providing 2nd/3rd level end to end incident management for both Microsoft and bespoke applications including user administration.• Prioritisation of service desk calls, regularly achieved 100% success in meeting the required 8-hour fix for all software and hardware faults.• Installation and configuration of new hardware and software.• LAN\WAN support.• Provision of advice on new projects.• Security Administration utilising Active Directory.• Configuring and supporting MS Office 2003 & 2007 suite.• Configuring and supporting MS Outlook and Lotus Notes mail clients.• Gained sound understanding of troubleshooting network TCPIP issues.• Supported users face to face & remotely.• BES server administration. Show less

Higher National Certificate, Electrical And Electronics Engineering

English, Maths, Physics