Mark Zhang Email and Phone Number

• Monitor a high-volume team inbox and ensure tasks are completed in a timely manner• Participate in creating and implementing training programs• Maintain training records (e.g. trainee lists, schedules, attendance sheets)• Book Inductions and ensure facilities are available • Prepare and disseminate material (e.g. instructional notes, feedback forms)• Act as a point-of-contact for vendors and participants• Resolve issues as they arise onsite• Submit reports on training activities and results• Recommend improvements or new programs• Ensure employees and vendors follow established policies

Currently at Botany

-Opening & closing store on time. -Managing orders & laybys efficiently. -Handling customer complaints calmly and graciously. -Receiving & replenishing stock in an organized fashion. -Friendly sales & customer service. -Managing cash flow, recording end of day sales promptly and forwarding them 
onto the store manager. -Managing & conducting inventories thoroughly. -Completing required store operational duties effectively by delegating between 
other staff members and monitoring progress. -Identifying shopping trends with potential customers by focusing and establishing 
a strong rapport with individuals. -Conducting daily beautiful store audits. -Thorough knowledge of product range, prices and markdowns. -Compiling detailed notes for the store manager related to daily store operations. -Uphold the company image by presenting oneself in a professional manner. -Formulating industry standard company goals, values and product descriptions on 
our online website. -Learnt POS System through store training.-Contacting manager to see what needs to be done.-Handle stock/deliveries during the day.-Run store when manager isn’t available.-Pass on important messages to manager.