Mark Browne Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Strong Assurance testing experience, predominately focussing on testing the adequacy and effectiveness of key controls designed to mitigate material risks for all areas of the organisation. Building strong relationships across a wide range of stakeholders, helping to embed a strong Risk Culture. Reviewing processes, identifying key controls within the process, before designing the appropriate test script which provided the right level of review and challenge to the operation of the control Co-ordinating Sox testing for UBIDAC, liaison between Ulster Bank and Sox team in NatWest. Providing coaching and support to my colleagues and the wider Ulster Bank family for Sox issues and learnings. Ensuring UBIDAC achieved exceptional results.Completing Issue closure reviews, ensuring all actions are completed to the required standard in a time frame that assisted the business meet its issue closure dates.Providing coaching to the wider bank and best practices when setting up action plans for Issue closure and best evidence they can provide to support the issue closureVolunteering for 2 separate projects during this period, joining the Tracker Mortgage project, providing the assurance required so that the Bank was able to accurately remediate its customers and joining our Mortgage team to support our customers during Covid by providing accelerated mortgage breaks to ease their financial burden during the epidemic.

Dublin, County Dublin, Ireland

Supported the delivery of the Network Assurance Framework by conducting independent Assurance Testing across the Retail Banking network.Responsible for enhancing Assurance Test scripts to enable key control testing across the Branch network using a scoring systemActively involved in identifying, evaluating, and monitoring key risks and issues and making recommendations for effective mitigation strategies as required.

Leinster, Ireland

Providing in-house coaching across the branch network to enhance the Risk and control culture.Developing and providing training sessions across the branch network, supporting a strong control environmentActively involved in identifying, evaluating, and monitoring key risks and issues and making recommendations for effective mitigation strategies as required.Completing onsite visits across the network, providing assurance testing, risk analysis, and one-to-one coaching session with staff to enhnace their knoweldge of the risk and control enviroment.

Dublin, County Dublin, Ireland

Managing all aspects of the branch, including Sales, Service, Controls and People. Driving a strong team culture with a collaborative approach that ensured the performance of the branch improved to the point where the customer service scores went from the worst in the area to the best, The control scores went from a low failure rate to a high pass, sales were maintained at a high level and many staff went on to have progressed their careers in Ulster Bank from the strong foundations they received in Clondalkin Branch

Dublin

Managing the BOI student stores firstly in DIT Bolton Street and then progressing to our larger Student Store in Trinity College. This role helped me develop my people management skills and how to engage and work collaboratively with our external Stakeholders as well as meeting our challenging Account opening and lending targets

Dublin, County Dublin, Ireland

Starting as a cashier and progressing to Student personal lender, My time in BOI retail helped me to build a strong customer focussed approach, achieved through collaborating with my colleagues and developing my Operational and Credit Risk knowledge

Foundation Degree, Foundation Of Banking Risk Program

Business, Management, Marketing, And Related Support Services, Diploma

Certificate, Marketing/Marketing Management, General