Mark Challis Email & Phone Number

London, Gb

London, Gb

- Leading front office IT operations, supporting users across offices in the UK, Europe and the US- Managing working relationships with MSPs and third party suppliers- Working with the Application Development team to build automated IT processes for the on/offboarding of staff- Developing members of the front office IT team, ensuring they have SMART objectives- Providing third-line and out of hours support- IT lead in the Conoravrius BCP Team - ensuring downtime during the Covid pandemic was kept to an absolute minimumResponsible for all areas of security within the firm. Duties include:- Ensuring the continual improvement of Information Security across all areas of the business including the move towards Zero Trust- ISO 27001 project lead (certification achieved in 2019)- BCP, DR, Risk Register and all other mandatory ISO 27001 documentation- Building Information Security training programmes for all staff- Continually developing internal systems and processes to improve the firm's security posture

London, Gb

- Overseeing the IT helpdesk operations- Acting as a point of escalation – including third-line and out of hours support- Maintaining and developing IT processes and documentation- Participating in infrastructure projects and IT project work across all UK and international offices- Assisting the ISMS Manager whilst working towards ISO 27001 certification- Developing and implementing security objectives

Dublin, Ireland, Ie

- Short term position due to relocation- Providing second and third line support to over 1,000 users across several sites in the UK

London, Gb

- Managing the IT help desk- Providing first and second line support to six offices (UK, Germany, US) and a host of remote users- Reporting directly to the IT Manager whilst working closely with the Senior Engineer for third line support issues- Supporting and troubleshooting within a Windows Server 2016, Windows 10/7, Office 365 environment- Helping the firm prepare the framework required for achieving ISO 27001 certification- Successful roll-out of Intel vPro technologies, BitLocker Encryption and MFA (Multi-Factor Authentication)

London, England, Gb

• Responsible for the day to day management of the IT infrastructure across multiple sites (London, Bristol, Manchester)• Running the IT help desk and managing all IT-based projects• Providing first and second line support to the business. Supporting and troubleshooting within a Windows Server 2012, Windows 8, Office 2013 and RemoteApp environment• Managing relationships with all external Cloud providers

Bristol, Gb

• Responsible for day to day management of the IT infrastructure for both businesses• Producing monthly IT updates to the management team• Providing first and second line support to the business. Supporting and troubleshooting within a Windows Server 2003/Server 2008, XP/Windows 7 and Office 2003/10 environment• Managing the internal IT support team whilst working with external IT support for additional skills and resource

Bristol, Gb

• Leading the ISO 27001 project team• Responsible for creating and maintaining business-critical documents including the ISMS (Information Security Management System), BCP (Business Continuity Plan), DR (Disaster Recovery), Risk Register, Internal Audit Schedule• Providing first and second line support to the business. Supporting and troubleshooting within a Windows Server 2003, XP/Windows 7 and Office 2003/10 environment• In charge of running internal systems including Case Management (Visualfiles), CRM (Sage Act!). Duties included overseeing all development, report writing, user training, and product enhancement