InvesaCapital.com, Colombia Latam (1/2022 – 02/2024)Job Responsibilities: Spanish Retention Floor Manager on International Forex Markets.Desk Manager and Coordinator of Sales Floor and Production, Effectively assess the impact on employee motivation, performance, and overall company goals.Delegate daily and weekly operational tasks of Floor Office Managers & Team LeadersMonitor Targets, Bonus and payroll as well as communication with Company Directors.

InvestMarkets.com, Athens Greece (8/2020 – 9/2022)Job Responsibilities: Floor Manager and Trainer Developing Forex retention strategies based on customer feedback. Negotiating with customers to renew contracts and retain business. Meeting with the sales team to propose customer retention solutions. Writing and presenting customer behavior reports. Building positive relationships with customers and business associates.

Investous.com, Bucharest Romania (5/2018 – 7/2020)Job Responsibilities: Retention Agent – Team Leader Retention Sales outbound calls and Email activity on the office floor contacting clients on “CRM & Q-Metrix” Direct Sales & Problem solving in a high-pressure environment.Identify client needs for appropriate products and services. Distribution of new client activities entering the system.

24Option.com, Bucharest Romania (07/2015—04/2018)Job Responsibilities: Team Leader—Conversion Retention Agent FX Online Sales—CRM “Conversion” Customer care management. Identify new client needs for appropriate products and services.Distribution of new client outbound calls and Email.