Mark Wise Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, Australia

The Manager IT Service Delivery is responsible for the end to end delivery of high quality, reliable, efficient and effective IT Services to internal Caltex business users nationally. This includes managing key external service providers and ensuring internal and external adherence to, and execution of, Service Management processes used in IT Services. The.

Sydney, Australia

Managing a range of special finance projects including implementing Apptio, a system to assess and communicate the cost of IT services for planning, budgeting and forecast purposes, driving a departmental wide cost and efficiency review with stretch savings targets, implementing an automated IT recharge system, along with software compliance audit defences.

Sydney

• Management of a team of two handling financial administration, software licence compliance across the enterprise, $16 million per annum internal recharge of IT services to the business including the ongoing development.
• Achieved $150,000 reduction in IBM licence renewal spend by negotiating a change in licencing model
• Development and implementation of a number of key processes to enhance the management, auditability, and administration of core financial processes including managing SAP journals, IT procurement and purchase order.
• One of a team of 4 who negotiated and renewed a complex Microsoft EA and EAP licence agreement, and subsequent true up in 2014, with a 3 year spend of approx. $4.5 million.
• $250,000 in improved chargeback returns achieved by continuous improvements in asset database accuracy in 2013/14.

Sydney, Australia

• (Including a period of acting Manager, Service Delivery | Aug 2012 – Dec 2012)Managed two direct reports, and second in charge to a team of 5 Service Delivery Managers that ensured all corporate IT systems and services.
• 5-8% year on year improvements derived from developing and implementing service improvements plans as a result of feedback from the annual IT customer satisfaction surveys
• Project management of a complete revamp and upgrade of the internal IT service portal allowing for improved usability for internal business users. The introduction of self-service software deployment was also.
• Working closely with the outsourced service desk team leader managed to improve the fixed on first incident levels which resulted in greater end user satisfaction.
• $50,000 reduction over a 6 month period in leased assets in inertia payments achieved by driving service improvements with the computer refresh program outsourced to Dell.
• Project managed a bottom up review of the IT internal chargeback charter to align the external costs of approx. 60 different services to a fair and equitable internal charge rate, followed by the evaluation, design and.

Sydney, Australia

• Managed relationships with internal business users and management to ensure that IT services were visible and understood, and that business requirements and their issues were reported back to IT management. Worked.
• Developed in conjunction with the business, requirements and technical designs for a number of Lotus Notes applications that resulted in improvements in accuracy and efficiency of internal processes. Applications.
• Business change management for a new internal IT timesheet recording system in SAP that resulted in increased accuracy in allocating IT budgets to the business in the form of corporate allocations.
• Managed a team of 6 testers to perform technical and user acceptance testing across 400 plus applications as part of a new SOE. This included stakeholder management to senior IT management on progress.

Sydney, Australia

• Developed and implemented a communications process or weekly planned IT outages, upgrades, project communications and tips & tricks. This resulted in an improved engagement of business users as the communications was.
• Business change management specialist. Projects included; Office 2007 roll out, Novell to Active Directory, new SOE and refresh of computers.

Sydney, Australia

• Managed teams between 2 and 8 project resources to deliver an outcome that aligned and supported the stakeholders’ business requirements within the required time frames. This involved business case development, team.
• Designed and project managed the implementation of a business partner network and DMZ. This allowed secure B2B file transfers and email to a number of Caltex’s key partners.
• Project managed an upgrade of Lotus Notes to Domino R6.5

Sydney, Australia

Lead a team of 5 – 7 technical support engineers to provide both second and third level support to Caltex Australia.

Sydney, Australia

Cyber Securty

Advanced Certificate, Computer Science

Certificate, Electronics Engineering