Mark Dillon Email & Phone Number

Christchurch Metropolitan Area

· Coordinating the installation of Cloud Phone and Voice Connect Services· Coordinating data circuit installs for business customers· Using multiple systems to deliver data services to Telecom / Spark customers· Managing access installs as a site co coordinator, and liaising and working with the local fibre companies as well as internal IT teams to manage installs, and resolve access and provisioning faults· Have been involved with provisioning Network for learning circuits over a six-year period. Ensuring Spark meet the government milestone targets set for the fibre rollout· Attending regular audios, and meetings with N4L, and providing updates on the project

Christchurch Metropolitan Area

· Call centre specialist resolution team· Communicating with both customers and service company employees to meet customer’s requests· Problem solving network issues for customer's Voice & Broadband services· Handling customer complaints and inquiries· Actioning service orders using Telecom's Central Computer system· Achieving sales and service targets and goals