Mark Moor work email
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Mark Moor personal email
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Mark Moor is a Strategy Manager at TELUS. Colleagues describe him as "Mark Moor was my direct supervisor in the technical support department at Shaw cable. Mark is a fantastic leader that has the best listening skills out of anyone I have ever met. His ability to listen is truly second to none. He was always good at balancing the business needs with the employee needs to ensure employee morale was maintained. I enjoyed my time working for Mark very much and would recommend him for a leadership role anywhere he was being considered."
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Senior Business AnalystTelus Oct 2019 - Mar 2022Calgary, Canada Area -
Business Analyst, Capacity PlanningTelus Aug 2016 - Oct 2019
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Resource Planning AnalystShaw Communications Oct 2013 - Jan 2016Calgary, AlbertaDesigned and maintained all performance capacity analytics and statisticsProvided Hiring recommendations to support positive service level resultsCreated and managed Budget Capacity Plans -
Workforce AnalystShaw Communications Apr 2011 - Oct 2013Calgary, Canada AreaDeveloped and coordinated best workforce management strategies and practices across all customer care operationsServed as a subject matter expert in scheduling and forecasting call centre staff Completed real time and historical analysis of call statistics, performance measures, forecasts, etc.Developed new and enhanced existing reports to provide to senior leaders
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Supervisor, Support And WorkforceShaw Communications Mar 2010 - Apr 2011Edmonton, Canada AreaSupervised a team of 20 employees, including workforce management and TSR Support
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Supervisor Technical SupportShaw Communications Dec 2008 - Mar 2010Winnipeg, Canada AreaResponsible for performance management of a team of front line Technical Support Agents, including Quality monitoring and performance reviewsResponsible for recruiting additions to the team
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Assistant Supervisor, Quality CoachingShaw Communications Oct 2004 - Nov 2007Edmonton, Canada AreaMonitored and reviewed calls with our front line team while providing specific action plans with follow upDeveloped, maintained and implemented training modulesCoordinated selection and hiring for Customer Care team (including CSR and TSR) for a period of 6 monthsCommunicated with management and Human Resources to deliver performance reviews
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Assistant Supervisor, Technical SupportShaw Communications Jul 2001 - Oct 2004Edmonton, Canada AreaSupported TSR’s (Technical Support Representatives) with their daily functionsParticipated in internal and external recruiting for the TSR teamSupervised various special teams within the TSR department on a rotating basisAccountable for meeting, measuring, and reporting on various key performance indicators for the TSR Team and scheduling accordingly
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Team Lead, Technical SupportVideon Cablesystems Inc. Dec 2000 - Jul 2001Edmonton, Canada AreaAssisted in personnel management, budget issues, and focus for the departmentWorked on monitoring, improving and making recommendations on the morale and satisfaction of the workforce in the departmentHandled escalated calls of a customer service and/or technical nature -
Co-Ordinator, Technical SupportVideon Cablesystems Inc. Jan 2000 - Dec 2000Edmonton, Canada AreaDeveloped and maintained scheduling for all agentsReported on call centre metrics to team leads and management team in Edmonton, Winnipeg, and Kingwood TexasDeveloped and maintained training for new and existing staffParticipated in selection and hiring for internal and external candidates
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Technical Support RepresentativeVideon Cablesystems Inc. Oct 1997 - Jan 2000Edmonton, Canada AreaAssisted customers with technical support inquiries regarding Internet or Television products over the phoneAnswered technical support or customer service inquiries over emailAssisted with the development of reporting on call centre metrics and training material
Mark Moor Skills
Mark Moor Education Details
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Chemistry
Frequently Asked Questions about Mark Moor
What is Mark Moor's role at the current company?
Mark Moor's current role is Strategy Manager at TELUS.
What is Mark Moor's email address?
Mark Moor's email address is ma****@****ail.com
What schools did Mark Moor attend?
Mark Moor attended The University Of Winnipeg.
What skills is Mark Moor known for?
Mark Moor has skills like Workforce Management, Call Centers, Team Leadership, Telecommunications, Customer Experience, Customer Satisfaction, Time Management, Troubleshooting, Business Analysis, Performance Management, Recruiting, Data Collection.
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