Senior Business Analyst
Oct 2019 - Mar 2022
AeroLeads people directory · profile
Mark Moor Email & Phone Number
Strategy Manager at TELUS
1 work email found
@shaw.ca
LinkedIn matched
4 data sources
Profile completeness 86%
Role
Strategy Manager at TELUS
Location
Canada, Canada, Canada
Who is Mark Moor? Overview
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Quick answer
Mark Moor is listed as Strategy Manager at TELUS based in Canada, Canada, Canada. AeroLeads shows a work email signal at shaw.ca and a matched LinkedIn profile for Mark Moor.
Mark Moor previously worked as Senior Business Analyst at Telus and Business Analyst, Capacity Planning at Telus. Mark Moor holds Bsc, Chemistry from The University Of Winnipeg.
Company email context
Email format at shaw.ca
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{first}{last}@shaw.ca
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AeroLeads found 1 current-domain work email signal for Mark Moor. Compare company email patterns before reaching out.
Profile bio
About Mark Moor
Mark Moor is a Strategy Manager at TELUS. Colleagues describe him as "Mark Moor was my direct supervisor in the technical support department at Shaw cable. Mark is a fantastic leader that has the best listening skills out of anyone I have ever met. His ability to listen is truly second to none. He was always good at balancing the business needs with the employee needs to ensure employee morale was maintained. I enjoyed my time working for Mark very much and would recommend him for a leadership role anywhere he was being considered."
Listed skills include Workforce Management, Call Centers, Team Leadership, Telecommunications, and 17 others.
11 roles
Mark Moor work experience
A career timeline built from the work history available for this profile.
Business Analyst, Capacity Planning
Aug 2016 - Oct 2019
Resource Planning Analyst
Designed and maintained all performance capacity analytics and statisticsProvided Hiring recommendations to support positive service level resultsCreated and managed Budget Capacity Plans
Oct 2013 - Jan 2016
Workforce Analyst
Developed and coordinated best workforce management strategies and practices across all customer care operationsServed as a subject matter expert in scheduling and forecasting call centre staff Completed real time and historical analysis of call statistics, performance measures, forecasts, etc.Developed new and enhanced existing reports to provide to.
Apr 2011 - Oct 2013
Supervisor, Support And Workforce
Supervised a team of 20 employees, including workforce management and TSR Support
Mar 2010 - Apr 2011
Supervisor Technical Support
Responsible for performance management of a team of front line Technical Support Agents, including Quality monitoring and performance reviewsResponsible for recruiting additions to the team
Dec 2008 - Mar 2010
Assistant Supervisor, Quality Coaching
Monitored and reviewed calls with our front line team while providing specific action plans with follow upDeveloped, maintained and implemented training modulesCoordinated selection and hiring for Customer Care team (including CSR and TSR) for a period of 6 monthsCommunicated with management and Human Resources to deliver performance reviews
Oct 2004 - Nov 2007
Assistant Supervisor, Technical Support
Supported TSR’s (Technical Support Representatives) with their daily functionsParticipated in internal and external recruiting for the TSR teamSupervised various special teams within the TSR department on a rotating basisAccountable for meeting, measuring, and reporting on various key performance indicators for the TSR Team and scheduling accordingly
Jul 2001 - Oct 2004
Team Lead, Technical Support
Assisted in personnel management, budget issues, and focus for the departmentWorked on monitoring, improving and making recommendations on the morale and satisfaction of the workforce in the departmentHandled escalated calls of a customer service and/or technical nature
Dec 2000 - Jul 2001
Co-Ordinator, Technical Support
Developed and maintained scheduling for all agentsReported on call centre metrics to team leads and management team in Edmonton, Winnipeg, and Kingwood TexasDeveloped and maintained training for new and existing staffParticipated in selection and hiring for internal and external candidates
Jan 2000 - Dec 2000
Technical Support Representative
Assisted customers with technical support inquiries regarding Internet or Television products over the phoneAnswered technical support or customer service inquiries over emailAssisted with the development of reporting on call centre metrics and training material
Oct 1997 - Jan 2000
1 education record
Mark Moor education
FAQ
Frequently asked questions about Mark Moor
Quick answers generated from the profile data available on this page.
What is Mark Moor's role at their current company?
Mark Moor is listed as Strategy Manager at TELUS.
What is Mark Moor's email address?
AeroLeads has found 1 work email signal at @shaw.ca for Mark Moor.
Where is Mark Moor based?
Mark Moor is based in Canada, Canada, Canada.
What companies has Mark Moor worked for?
Mark Moor has worked for Telus, Shaw Communications, and Videon Cablesystems Inc..
How can I contact Mark Moor?
You can use AeroLeads to view verified contact signals for Mark Moor, including work email, phone, and LinkedIn data when available.
What schools did Mark Moor attend?
Mark Moor holds Bsc, Chemistry from The University Of Winnipeg.
What skills is Mark Moor known for?
Mark Moor is listed with skills including Workforce Management, Call Centers, Team Leadership, Telecommunications, Customer Experience, Customer Satisfaction, Time Management, and Troubleshooting.
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