Mark Perez personal email
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With 8+ years of experience in the Hospitality industry. Presently working in MSP environment. Desiring to become a true expert in my current role. Looking forward to some technical challenges to enhance my ability and skills. Cheers!
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L3 Support Technician | Client SmeFirst Focus Jul 2023 - PresentAustralia• Assists Level 1 and 2 Service Desks technicians progress and resolvetickets• Providing remote support to a very wide array of customers• Supporting servers, desktop and applications within Microsoft AD andExchange environment• Delivering the support of Terminal Services, HyperV infrastructure• Performing a wide variety of Level 1-3 support functions across manytechnologies• Occasional projects teamwork to deploy solutions for customers• Working with highly experienced solutions experts to maintain bestpractice environments• Performs a root cause analysis to get a be understanding of ticketed issues
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L2 Systems AdministratorB365 Dec 2021 - Jun 2023Australia• Execute wide arrange of technical expertise from Outlook configurationto server support.• Provide escalation support to team members in a non-traditional Level1/2/3 escalation process.• Manage and maintain virtual cloud IT environments.• Participate in project that may include migration, networkconfigurations, etc.• Document of all key IT Systems• Perform Ad hoc Tasks - improve technical process within theorganization, advise on platform downtime, recommend process andpolicies and report ticket failures.
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It ManagerNew Nordic Group Mar 2016 - Jul 2021Thailand• Define IT infrastructure strategy, architecture, and processes• Lead large IT projects, including the design and deployment of new ITsystems and services• Monitor IT Servers and systems• Direct IT technicians and subordinates• Develop Department Policies• Resolve daily ITrelated issues• Negotiate with vendor's contracts• Oversee upgrades and installations -
It Head AssistantAbc Hotel Group Jun 2012 - Mar 2016Angeles, Central Luzon, Philippines• Monitor IT Servers and systems• Direct IT subordinates• Resolve daily IT related issues• Negotiate with vendor's contracts• Oversee upgrades and installations
Mark Perez Skills
Mark Perez Education Details
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Multimedia Technology
Frequently Asked Questions about Mark Perez
What company does Mark Perez work for?
Mark Perez works for First Focus
What is Mark Perez's role at the current company?
Mark Perez's current role is L3 Support Tech | Client SME.
What is Mark Perez's email address?
Mark Perez's email address is ma****@****hoo.com
What schools did Mark Perez attend?
Mark Perez attended Holy Angel University.
What skills is Mark Perez known for?
Mark Perez has skills like Hotel Mis Technical Support, Cctv Camera Installation And Configurations, Wireless/lan Networking, Hardware And Software Installation, Graphic Design, Nas, Mikrotik, Cisco Routers, Cable Television, Cable Networks, Tcp/ip, Ip Cameras.
Who are Mark Perez's colleagues?
Mark Perez's colleagues are Santiago Guañuna, Emily Van Gorp, Arthur Christian Tolentino, Leon De Bruin, Jess Car, Chad Branks, Narelle Earley.
Not the Mark Perez you were looking for?
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Mark Perez
Retail Portfolio Management | Aboitiz Power CorporationNational Capital Region, Philippines1hydro.mb.ca -
Mark Perez
Metro Manila -
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