Mark Perez Email & Phone Number

Australia

• Assists Level 1 and 2 Service Desks technicians progress and resolvetickets
• Providing remote support to a very wide array of customers
• Supporting servers, desktop and applications within Microsoft AD andExchange environment
• Delivering the support of Terminal Services, HyperV infrastructure
• Performing a wide variety of Level 1-3 support functions across manytechnologies
• Occasional projects teamwork to deploy solutions for customers

Australia

• Execute wide arrange of technical expertise from Outlook configurationto server support.
• Provide escalation support to team members in a non-traditional Level1/2/3 escalation process.
• Manage and maintain virtual cloud IT environments.
• Participate in project that may include migration, networkconfigurations, etc.
• Document of all key IT Systems
• Perform Ad hoc Tasks - improve technical process within theorganization, advise on platform downtime, recommend process andpolicies and report ticket failures.

Thailand

• Define IT infrastructure strategy, architecture, and processes
• Lead large IT projects, including the design and deployment of new ITsystems and services
• Monitor IT Servers and systems
• Direct IT technicians and subordinates
• Develop Department Policies
• Resolve daily ITrelated issues

Angeles, Central Luzon, Philippines

• Monitor IT Servers and systems
• Direct IT subordinates
• Resolve daily IT related issues
• Negotiate with vendor's contracts
• Oversee upgrades and installations