Mark Perez Email & Phone Number

Australia

• Assists Level 1 and 2 Service Desks technicians progress and resolvetickets• Providing remote support to a very wide array of customers• Supporting servers, desktop and applications within Microsoft AD andExchange environment• Delivering the support of Terminal Services, HyperV infrastructure• Performing a wide variety of Level 1-3 support functions across manytechnologies• Occasional projects teamwork to deploy solutions for customers• Working with highly experienced solutions experts to maintain bestpractice environments• Performs a root cause analysis to get a be understanding of ticketed issues

Australia

• Execute wide arrange of technical expertise from Outlook configurationto server support.• Provide escalation support to team members in a non-traditional Level1/2/3 escalation process.• Manage and maintain virtual cloud IT environments.• Participate in project that may include migration, networkconfigurations, etc.• Document of all key IT Systems• Perform Ad hoc Tasks - improve technical process within theorganization, advise on platform downtime, recommend process andpolicies and report ticket failures.

Thailand

• Define IT infrastructure strategy, architecture, and processes• Lead large IT projects, including the design and deployment of new ITsystems and services• Monitor IT Servers and systems• Direct IT technicians and subordinates• Develop Department Policies• Resolve daily ITrelated issues• Negotiate with vendor's contracts• Oversee upgrades and installations

Angeles, Central Luzon, Philippines

• Monitor IT Servers and systems• Direct IT subordinates• Resolve daily IT related issues• Negotiate with vendor's contracts• Oversee upgrades and installations