Mark Bollinger Email & Phone Number

Louisville, Kentucky, Us

• Monitoring daily operations and ensuring higher performance and capacity of large computer network systems and servers using approved tools as well as diagnosing and troubleshooting related issues• Performing preventative maintenance of various networking equipment, including installation, configuration, repairs, and maintenance of switches, routers, firewalls, and servers as well as running unit and integration tests and performing hardware and software upgrades to reduce network interruptions and failures• Performing system monitoring, including disaster recovery, backup and restore procedures as well as developing, deploying and validating network security policies, procedures, processes and tools as required• Addressing and clearly communicating networking equipment issues on-site with field technicians and maintaining their schedules as well as providing technical support to production teams as and when needed• Monitoring LAN/WAN links to ensure quality connectivity throughout the secure network and resolving related equipment failures as well as providing support for the design, validation and implementation of network changes using standardized methods or procedures• Working on daily service tickets while performing enterprise wireless deployments as well as documenting all incoming calls and maintaining logs of technical issues addressed and resolved as required

Seattle, Wa, Us

• Extensive working knowledge of Amazon Seller Central• Managing Amazon Advertising, and setting up and managing Amazon PPC campaigns• Generate and analyze Amazon Advertising reports informing campaign actions• Listing Optimization• Amazon Research tools to harvest keyword data for listing optimizations and ad targeting• Ability to troubleshoot, update, and resolve catalog issues by leveraging Amazon support resources• Excellent communication with team members, customers, and especially in a remote environment Ability to organize results and observations into KPI’s and more detailed reports as needed

Lagrange, Kentucky, Us

•Review published Centers for Medicare and Medicaid Services (CMS)/Recovery Audit Contractor (RAC) topics for viability of Care Oregon’s paid claims.•Review vendor overpayment suggestions for accuracy, adherence to scope, claim recovery activities, new concepts submission and claim sample approval.•Interact with claims payment vendor and internal departments to discuss system corrections and recommendations regarding claims overpayments.•Identify and document root causes of overpayments along with remediation recommendations.•Research and audit simple to complex claims payments including researching tools provided by the Oregon Health Authority (OHA), •Medicare billing guidelines, CareOregon’s claims processing policies and procedures and other resources to identify claims overpayments.•Enter and update recovery information in claims systems, call tracks and other payment integrity tools.•Prepare and create accurate and timely provider overpayment notification letters and include them with reconciliation back up documentation.•Consistently meet work/performance standards that include payment integrity goals, productivity, quality metrics and monthly savings goals.•Communicate effectively and in a professional manner with internal and external customers regarding all aspects of recovery, claims payment, provider remittances and general recovery processes.•Make and take calls from providers related to overpayment requests/activities.Research and resolve payment disputes and provide timely follow-up.•Maintain a working knowledge of regulations relevant to payment recovery and claims processing.

San Diego, California, Us

• Responsible for providing on-site support including the receiving, inspecting, tracking, installation, configuration, documentation, support, and troubleshooting of technology equipment. • This includes, server builds and configuration, network equipment, storage systems, and cabling within the data center environment.• Provided on-site physical and virtual support of technology infrastructure.• Deployed and configured Windows, Linux, and OS X server operating systems.• Diagnosed and repaired various network, software, and operating system configuration issues.• Installed and removed servers, network, and infrastructure equipment.• Cable infrastructure per industry guidelines.• Updated and maintained corporate asset management system.

Louisville, Kentucky, Us

• Draft and document aerial and underground CATV architectures• Produce complete point-to-point design schematics using mapping software Gnis, Lode Data, AutoCad, Microsoft excel, Adobe, project management software’s from clients and employer• Produce accurate client deliverables, including before and after prints, bill of materials, documentation for all equipment changes, ordering of all equipment for construction to complete project, posting of project in the production environment without errors• Remain informed of changes in project specs, procedures, policies, equipment changes, project completion documentation, ordering of materials, and billing of project• Constant communication between teammates, leadership, and clients

Fort Mill, Sc, Us

• Diagnose and troubleshoot end user desktop application issues and provides appropriate solution• Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction• Provides case status updates to management and end-users per service level guidelines• Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support• Provide support for PCs, laptops, printers, cell phones, and tablets• Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and Mobile Device Management• Account management and maintenance of various applications and systems create and/or modify user accounts, permissions, and performs password resets• Created 40-60 tickets a day with existing tickets being touched or resolved every day following all standard operating procedure• Coached existing and new employees along with helping each team member resolve issues• Distribute unsolved tickets with a guideline to complete from beginning to completion to resolve issue• Generate daily reports on ticket creation, ticket resolution, tickets unassigned, tickets that did not follow the guidelines

Louisville, Kentucky, Us

• SharePoint 2010; created a calendar to create and manage projects per day and time set by parameters within the InfoPath form• SharePoint Designer 2010; created if and then statements with InfoPath form to generate the to the customer the exact time and dates that pulled the data from an excel and access database• InfoPath 2010; created the form to log, save, manage, and change project descriptions and completion dates and times that are currently available• Creation of the following: Workflows, Libraries, Lists, Custom Forms, and Data Migration• ASP.NET C# Window Presentation Foundation, and xhtml

Louisville, Ky, Us

• UX and UI developer with main focus on SEO• Lead SEO analyst with main focus in strategy, best SEO practices, keyword research, market research, and implantation of strategy• Responsible for driving organic traffic to their Website as the integral part of a SEO Project Plan for a 6000-page IT training/recruiting website• Constant communication with shareholders, management, co-workers, and other company employeesExample of work:https://www.newat.com/

Developed and designed websites within a short timeframe using WordPress• 2 months to complete two websites using WordPress per customer request• Road Dog Industrial I.A.A.M: The Center For Integrative & Age Management Medicine Created 30 forms to provide general information on the client’s website in two months• Employee application form, 1099, and all digital documentation for contract employment.Integrated EchoSign and Bullhorn into an existing websiteDelegate tasks to team members encompassing development and design best practices Examples of work:http://iaamed.com/http://roaddogindustrial.com/https://udderlymagicicecream.com/

Develop and design WordPress websites• Wright Mechanical Services, Wright Heating and Air, and The Louisville RecyclerKeyword and Market research• Google keyword planner, Google analytics, MOZ, and Word trackerMaintain contact forms on multiple websitesCreate and maintain Search Engine Optimization• Sitemaps, A href, Meta descriptions, Header and content keywords, optimize of page content, speed of website and pages, images, user experienceExamples of work:http://www.wrightmechanical.com/http://www.louisvillerecycler.com/

Security Information Technology Associate Program, Information Technology

Bachelor Of Applied Science (B.A.Sc.), Web Development & Design

High School