Mark Acker Email and Phone Number
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Technology leader proficient in defining, guiding, and executing technology vision and strategies for multibillion dollar corporations. Builds, mentors, and motivates high performing teams to execute the vision and strategies. Leverages data to drive change and deliver key technologies to enable the business. Implements cost effective solutions. Notable successes and strengths:• Improves Operational Efficiency: Increased development throughput by 25% and decreased turnaround time by >50% using Agile methodology. Extended help desk support across 60+ operating companies at no increased cost. Slashed technology delivery time 85% by creating private Cloud for web and application services. Reduced patching cycle by 75% providing faster turnaround time. • Creates Capabilities: Initiated, obtained funding, and implemented Cybersecurity capability improving NIST score from <1 to 2.5 in 18 months. Developed Service Management capability increasing customer satisfaction scores over 50%.• Collaborates with business partners: Delivered 6 major corporate initiatives on time, on budget, to specification with minimal defects. Turned around business relationship by improving results in 2 months. • Minimizes expenses: Analyzed metrics to reduce Microsoft support contract by 75% over 2 yrs. saving $800k/yr. Leveraged unused support hours for training of 24 engineers improving automation activities by 40%.• Manages Global Workforce: Oversee organizations over 120 professionals across facilities in multiple US locations, Canada, India, and the Philippines and responsible for budgets over $100M.
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Founder And Principal ConsultantAcknetixInver Grove Heights, Mn, Us
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Director ItSmead Aug 2022 - PresentHastings, Mn, UsLeading the Architecture, Engineering, and Security capabilities. -
Senior DirectorApi Group, Inc. Jan 2020 - Mar 2022New Brighton, Minnesota, UsLeading the IT Capability with a team of IT professionals and IT vendors. Providing Technology services, including Cybersecurity for the enterprise and associated companies across the US, Canada, and the UK. Enabled rapid growth and facilitated transition from private to public company. -
Director Of TechnologyExpress Scripts 2015 - 2019St. Louis, Mo, UsCreated endpoint security and matured engineering organizations for 30,000+ endpoints.• Drove the Windows 10 migration. Completed over 50% of enterprise in one year.• Implemented 15 security controls on all end points to meet PCI, SOX, SOC1 and SOC2 compliance and maintained health at > 95% while increasing end user satisfaction score by 50+ points. • Developed strategy to reduce vulnerability remediation time by 25%. • Migrated to Exchange 2016 in compressed time frame; upgraded to Office 2016.• Leveraged Microsoft vendor relationship; reduced support costs by 75% over 3 years.• Implemented Agile methodology in organization resulting in 25%+ task throughput and reduced turnaround time by >50%.• Evaluated, piloted, and implemented cloud technologies using Azure and Office365.• Served as Chief of Staff for team of Infrastructure Vice Presidents.• Championed concept and chaired Director Team to create leadership summit for 300+ Sr. Managers. -
Director - Shared Data ServicesExpress Scripts Jun 2014 - Nov 2015St. Louis, Mo, UsCrafted a unified approach to enterprise data improving data integrity and delivery.• Created strategy and partnered with client to reduce new campaign build costs by 60%; reduced internal rework costs by 85%; reduced turnaround time by 56%; improved accuracy of patient outreaches by 60%.• Shaped cohesive vision and service delivery model across Campaign Management, Master Data Management, Integrated Drug File, and Data Archival business functions. • Engaged business partners to restore relationships and create effective partnerships.• Mentored Sr. Manager to prestigious Employee of the Quarter award. -
Director - Enterprise Database ServicesExpress Scripts Jul 2012 - May 2014St. Louis, Mo, UsIntegrated DBA organizations for Express-Scripts and MEDCO. Scope included DB2, Oracle, SQL Server and Teradata services for the enterprise. • Integrated two culturally disparate teams with different operating models. • Reduced System Impact Minutes by 75%. • Leveraged vendor relationship with Oracle. Improved vendor response time by 75%. • Evaluated offshore help desk vendors. • Increased offshore resource engagement and efficiency resulting in increased productivity by > 45%. -
Director - Mainframe, Server, And Storage ServicesExpress Scripts Jul 2010 - Jul 2012St. Louis, Mo, UsLed Mainframe, Server (AIX, HP-UX, Linux, Wintel) and Enterprise Storage organizations. • Coordinated technology team providing responses to Federal Trade Commission for Medco acquisition.• Engaged multiple teams through 12 day, round the clock disaster recovery effort caused by vendor error during virtual tape technology upgrade. Recovered all files necessary to prevent business impact. • Negotiated substantial credit from vendor for recovery efforts while maintaining positive relationship. • Reduced QA environment refresh by 50% increasing development time and reducing off-hours support by 90%. • Maintained 95%+ accuracy of MIPS and storage capacity minimizing hardware purchases -
Senior Group Manager - Client TechnologiesTarget Feb 2007 - Jul 2010Minneapolis, Mn, UsLed areas including Enterprise Database, Server Technology and Storage, and Client Technologies. Given new areas of responsibility to mature organization processes and drive efficiencies.• Automated server builds. Moved from procurement to provision model. Provided faster delivery of higher quality and lower cost servers. Reduced average delivery time from over two weeks to two days. • Migrated enterprise to Windows 7 leveraging offshore resources to assess over 2100 applications within budget and met challenging time constraints.• Addressed critical system performance issue saving over $20M in store hardware investments. • Managed vendor relationships totaling over $100M annual spend with Oracle, Sun, Dell, and IBM. • Implemented large Business Intelligence warehouse. Created team and operational processes.• Leveraged Capability Maturity Model to improve team performance as well as mature offshore support. • Co-chaired IT Leadership Council creating a culture of performance and engagement. -
DirectorUnitedhealth Group Mar 1997 - Feb 2007UsCreated enterprise DBA organization and integrated two geographically separate teams. Rotated to other infrastructure technology areas to leverage successes, created middleware engineering and operations team and drove improvements in server delivery and storage management. • Gained increasing levels of responsibility from Lead DBA to Director. • Formed new Application and Middleware Services team. • Created On-Prem Cloud for web and application services changing corporate culture from a procurement model to a provision model reducing delivery time from weeks to days. • Created maturity model improving delivery speed and quality as well as operations functions. • Ran six large major corporate initiatives concurrently including the refresh of two major corporate portals
Mark Acker Skills
Mark Acker Education Details
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University Of MinnesotaComputer Science -
Wheaton CollegeGeneral -
Wheaton CollegeGeneral
Frequently Asked Questions about Mark Acker
What company does Mark Acker work for?
Mark Acker works for Acknetix
What is Mark Acker's role at the current company?
Mark Acker's current role is Founder and Principal Consultant.
What is Mark Acker's email address?
Mark Acker's email address is ma****@****pinc.us
What is Mark Acker's direct phone number?
Mark Acker's direct phone number is +161268*****
What schools did Mark Acker attend?
Mark Acker attended University Of Minnesota, Wheaton College, Wheaton College.
What skills is Mark Acker known for?
Mark Acker has skills like Databases, Enterprise Software, Oracle, Microsoft Sql Server, Business Analysis, Leadership, Management, Servers, Sdlc, Project Management, Db2, Integration.
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