Mark Acker Email & Phone Number

Inver Grove Heights, Mn, Us

Hastings, Mn, Us

Leading the Architecture, Engineering, and Security capabilities.

New Brighton, Minnesota, Us

Leading the IT Capability with a team of IT professionals and IT vendors. Providing Technology services, including Cybersecurity for the enterprise and associated companies across the US, Canada, and the UK. Enabled rapid growth and facilitated transition from private to public company.

St. Louis, Mo, Us

Created endpoint security and matured engineering organizations for 30,000+ endpoints.• Drove the Windows 10 migration. Completed over 50% of enterprise in one year.• Implemented 15 security controls on all end points to meet PCI, SOX, SOC1 and SOC2 compliance and maintained health at > 95% while increasing end user satisfaction score by 50+ points. • Developed strategy to reduce vulnerability remediation time by 25%. • Migrated to Exchange 2016 in compressed time frame; upgraded to Office 2016.• Leveraged Microsoft vendor relationship; reduced support costs by 75% over 3 years.• Implemented Agile methodology in organization resulting in 25%+ task throughput and reduced turnaround time by >50%.• Evaluated, piloted, and implemented cloud technologies using Azure and Office365.• Served as Chief of Staff for team of Infrastructure Vice Presidents.• Championed concept and chaired Director Team to create leadership summit for 300+ Sr. Managers.

St. Louis, Mo, Us

Crafted a unified approach to enterprise data improving data integrity and delivery.• Created strategy and partnered with client to reduce new campaign build costs by 60%; reduced internal rework costs by 85%; reduced turnaround time by 56%; improved accuracy of patient outreaches by 60%.• Shaped cohesive vision and service delivery model across Campaign Management, Master Data Management, Integrated Drug File, and Data Archival business functions. • Engaged business partners to restore relationships and create effective partnerships.• Mentored Sr. Manager to prestigious Employee of the Quarter award.

St. Louis, Mo, Us

Integrated DBA organizations for Express-Scripts and MEDCO. Scope included DB2, Oracle, SQL Server and Teradata services for the enterprise. • Integrated two culturally disparate teams with different operating models. • Reduced System Impact Minutes by 75%. • Leveraged vendor relationship with Oracle. Improved vendor response time by 75%. • Evaluated offshore help desk vendors. • Increased offshore resource engagement and efficiency resulting in increased productivity by > 45%.

St. Louis, Mo, Us

Led Mainframe, Server (AIX, HP-UX, Linux, Wintel) and Enterprise Storage organizations. • Coordinated technology team providing responses to Federal Trade Commission for Medco acquisition.• Engaged multiple teams through 12 day, round the clock disaster recovery effort caused by vendor error during virtual tape technology upgrade. Recovered all files necessary to prevent business impact. • Negotiated substantial credit from vendor for recovery efforts while maintaining positive relationship. • Reduced QA environment refresh by 50% increasing development time and reducing off-hours support by 90%. • Maintained 95%+ accuracy of MIPS and storage capacity minimizing hardware purchases

Minneapolis, Mn, Us

Led areas including Enterprise Database, Server Technology and Storage, and Client Technologies. Given new areas of responsibility to mature organization processes and drive efficiencies.• Automated server builds. Moved from procurement to provision model. Provided faster delivery of higher quality and lower cost servers. Reduced average delivery time from over two weeks to two days. • Migrated enterprise to Windows 7 leveraging offshore resources to assess over 2100 applications within budget and met challenging time constraints.• Addressed critical system performance issue saving over $20M in store hardware investments. • Managed vendor relationships totaling over $100M annual spend with Oracle, Sun, Dell, and IBM. • Implemented large Business Intelligence warehouse. Created team and operational processes.• Leveraged Capability Maturity Model to improve team performance as well as mature offshore support. • Co-chaired IT Leadership Council creating a culture of performance and engagement.

Us

Created enterprise DBA organization and integrated two geographically separate teams. Rotated to other infrastructure technology areas to leverage successes, created middleware engineering and operations team and drove improvements in server delivery and storage management. • Gained increasing levels of responsibility from Lead DBA to Director. • Formed new Application and Middleware Services team. • Created On-Prem Cloud for web and application services changing corporate culture from a procurement model to a provision model reducing delivery time from weeks to days. • Created maturity model improving delivery speed and quality as well as operations functions. • Ran six large major corporate initiatives concurrently including the refresh of two major corporate portals

Ba, Computer Science

Bachelor Of Science - Bs, Biology, General

Bachelor'S Degree, Biology, General