• Develops, coordinates, and implements comprehensive training programs with the training manager and application coordinators for EPIC's Clinical Documentation (ClinDoc) module. • Partnering closely with instructional designers to deliver trainings via multiple modalities, including in-person onsite consultations, one-on-one recaps, group classroom setting, and virtually through Zoom.• Develops learning tools and job aids based on functional application specifications, technical designs, and system changes.• Serve as a vital piece in building and fostering positive relations within the team and member organizations.• Implement and manage changes and interventions to ensure program goals are achieved.• Collaborates with IS&T and operational leadership to drive priorities and system integration efficiencies, escalating and resolving barriers where necessary.

• Plan, organize, and facilitate meaningful teaching experiences within the Applied Computer Technology course (Microsoft Office 2016) guiding students towards achieving course learning objectives.• Show and encourage the use of student’s Microsoft Office 365 subscription for completing assignments between school and home, in addition to using OneDrive for cloud storage.• Coordinate instructional activities with other faculty and staff to promote student resources such as tutoring, library research, & career services.• Identify students who need additional instruction to successfully complete the course objectives, receiving feedback to offer for curriculum and program development.• Participate in official college functions (Majors Fair, Professional Development workshops, Conferences), representing the Computer Technology Department.• Report grades, attendance and academic assessments to confirm and support matriculation.

• Provide instructional assistance to individuals and small groups of career-technical students while promoting student supportive services through the Learning Lab & Student Academic Computer Center.• Provide one to one tutoring and academic support for the Applied Computer Technology course (Microsoft Office 2016, O365).• Facilitate support workshops for Arithmetic and Elementary Algebra to Nursing and Center for Male Engagement students.• Establish and maintain contact with faculty to collaborate on best practices for supporting career-technical students and developing academic support services.• Perform other related duties as necessary, as identified by the Department Head of the Learning Lab/Student Academic Computer Center Department in consultation with the Perkins Local Plan Manager.

• Plan, organize, and instruct adult students through course material and facilitate meaningful teaching experiences to ensure learning outcomes are achieved.• Provide instruction for the Application Software Fundamentals (Microsoft Office 2016) course on campus or via the Peirce FIT model using Canvas.• Accountable for reviewing a student’s classwork to check for accuracy and set goals to cover areas needing improvement.• Coordinate additional learning activities using in-person and online resources.• Report grades and academic assessments to confirm and support matriculation.• Used Salesfore to record class attendance

Provide computer repair and desktop publishing to individuals, small businesses, and non-profit organizations.

• Respond to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA's disaster loan program.• Assist lower graded or new employees with responding to customer service inquiries received by telephone or email.• Assist borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process.• Use a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters.

• Develop course content, syllabus and built online educational experience for introductory Computing and Business Applications course. • Facilitate undergraduate technical instruction through a blended virtual and in-person learning methods. • Managed administrative activities including grading, attendance, assessments, student integrity in accordance with academic and student affairs standards.

• Interview respondents to collect survey or census data as required for current, on-going surveys, one-time surveys, and special censuses.• Responsible for communicating with respondents, supervisors, and other persons as appropriate.• Conduct door-to-door surveys, asks questions as worded on the questionnaire, and enter accurate and complete information into a mobile device.• Collaborated virtually with regional field team to develop strategies to improve resident responsiveness in hard to count districts.• Maintains personal payroll records that reflect hours worked, miles driven, and approved reimbursements.

• This role is designed to provide free access to computers, the internet, and tech training for all Philadelphians to help bridge the digital divide.• Manage the Russo Park Recreational Center’s computer lab for the local community, including children and adults of all skill and literacy levels• Create and support a respectful learning environment• Use, understand, and explain Microsoft Word, Excel, Outlook, and other Office Applications

• Responsible for conducting instructor-led training through lectures for Microsoft Word, Excel, & PowerPoint, Financial Accounting, Managerial Accounting, Database Management, Business Math, and Bookkeeping• Facilitate lab exercises and ensure student’s comprehension through assessments and online exams using EngradePro.com.• Experience teaching courses in Financial Accounting, Organizational Behavior, Career Development, and Business Math to students launching a career into Licensed Practical Nursing and Medical Assistants.• Provided training support to colleagues and students on virtual teaching and learning tools essential in transition to all online instruction.

• Facilitate musical education and performance support in conjunction with assigned Faculty member for Music 115 Gospel Choir course.• Provide financial accounting for college gospel choir and student activity group.• Assist faculty and student officers with course, club and concert activities including instruction, auditions, rehearsal, logistics, special events, community service and outreach projects.

• Provide computer software training to support staff and managers of small businesses in support of operations and account management.• Provide computer hardware support to resolve PC or peripheral issues, as well as computer upgrades, system troubleshooting and diagnosis, and repairs.

• Analyzed customer consumption patterns to increase efficiency of propane deliveries.• Liaised with customer service and managers to resolve issues and improve forecast models.• Communicated with site Managers regarding customer setup in SAP and other forecast issues.• Managed accounts for telemetry customers, such as account creation and tank monitor shipments.

• Directed technical design sessions; architect and document solutions that were aligned with the business objectives.• Analyzed business processes to identify opportunities for improvements, performed gap analysis, document and translated business requirements into well-architected technical specifications and solutions.• Developed and managed all client facing and internal deliverables with the SAP Technical Development team and third-party suppliers.• Served as central contact between Project manager, key stakeholders, and technical developers.

• Responsible for providing front line support for global clients of the corporate network who required technical assistance. • Level-one efforts were made to identify the cause of hardware/software issue, with the goal of guiding the client to a successful resolution. • Answering telephone calls and emails, analyzing problems and resolving where possible from Pfizer field force for Hardware and Software• HP ServiceCenter was used to create, monitor, and route trouble tickets to the appropriate technician, often reviewing the status of unresolved issues to share updates with the client. • Developed and implemented helpdesk analyst training with eLearning content for the SAP SRM product launch, including virtual training for analysts in Europe and Southern Asia via Webex.

• Developed strategy to increase invoice payment accuracy which reduced errors and late fees. • Liaised with business customers to resolve vendor invoice issues regarding purchase orders.• Trained representatives to use analytical skills for invoice processing, using SAP and LiveLink.• Assisted other teams experiencing deficiencies within accounts payable to meet benchmarks.

• Processed invoices, check requests, journal entries and purchase requisitions.• Reconciled monthly cost center expense report with finance to verify account spending.• Developed and applied new invoice process which reduced fees by meeting payment terms.

• Responsible for analyzing financial data for the purpose of budget management; review and approval of project infrastructure invoices.• Coordinate the payment request process to meet contractual and regulatory government requirements in support of the High-Speed Rail project (the Acela).• Prepare reports to analyze programs financial and service delivery performance. • Partner with accounting department to provide stakeholders with clean, meaningful, and timely analyses to drive business decisions.

• Assisted customers with routine account-related requests including but not limited to: Opening accounts, submitting loan applications, and escorting to safe deposit box.• Researched customer issues, acting as liaison between departments when necessary.• Escorted bank personnel into the vault, maintaining dual access control.• Processed cash transactions and check deposits, maintaining accurate details for balancing.