Mark Curtis Email & Phone Number

Matthews, NC, US

Charlotte, NC, US

• Utilize SQL and Python within Epic Clarity and other Novant Health databases to extract, analyze, and visualize data, facilitating the creation of polished executive-level reports and presentations.
• Serve as a subject matter expert on data needs for leaders and frontline teams, providing guidance and support in leveraging data for decision-making and process improvement initiatives. Act as a liaison for the.
• Collaborate closely with senior leaders in Pharmacy to identify and address data requirements, ensuring alignment with strategic objectives.
• Work in partnership with Analytics and Insights, Advanced Analytics, and other internal analytics teams to gather and analyze data, fostering cross-departmental collaboration and knowledge sharing.
• Actively participate on the Pharmacy Team Member Engagement Committee (TME), serving as a data partner and creating interactive activities such as games and quizzes. Maintain SharePoint resources to support team.
• Apply advanced data manipulation and analysis techniques to generate actionable insights, driving informed decision-making and process improvements.

Charlotte, NC, US

• Built multiple analytical tools and reports for operational leaders to encourage data-driven business decisions, which led to an approximate 10% increase in medication history capture across the system
• Led collaboration efforts with subject matter experts to identify gaps in processes and create solutions
• Built, optimized and maintained various SharePoint sites for system-wide distribution and sharing of clinical tools and resources
• Produced highly accurate reports and products delivered in a timely matter with appropriate and meaningful analysis
• Created patient outcomes tracking metrics to increase pharmacy effectiveness through data extraction, manipulation and analysis
• Supported multiple interdisciplinary system-wide initiatives through data analytics and operational improvement

Charlotte, NC, US

• Produce highly accurate internal and external office collateral, communications and forms such as letters and memoranda
• Provide logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
• Prepare and distribute team-based communication to foster collaboration and enhance team morale
• Work on behalf of senior leaders to complete project requirements, meeting specifications and deadlines
• Coach new employees on administrative procedures, company policies and performance standards
• Monitor and manage expenses with allotted budgets and create expense reports

• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
• Collected and documented patient medical information such as blood pressure and weight.

• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, and bookkeeping.
• Collaborated with management to build and implement effective, modern employment policies.
• Prepared monthly, weekly and daily logs using Microsoft Office Suite.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
• Streamlined processing procedures for various financial and employee documents to improve traceability.

Master Of Business Administration - Mba, Business Analytics

Ba, Psychology