• Accountable for Customer’s overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and satisfaction• Act as the main Customer point of contact throughout the Customer’s lifecycle, define success plan with clear deliverables, and ensure clear communication across the Customer operational areas.• Effectively network within accounts in order to achieve successful execution of the customer's strategy and roadmap.• Deliver on an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals.• Drive adoption of Adobe Digital Media products – using data to provide insights and share best practices and progress from baseline through the maturity curve.• Foster innovation sharing best practices and new ways your customers can leverage Adobe solutions to advance their digital maturity.• Be the voice of the customer internally at Adobe – sharing process improvements and asks back into the internal ecosystem.• Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success.

Responsible for driving software license, maintenance & support, and professional services revenue working as part of an Enterprise account team, with sales account executives to position Adobe’s Digital Media solutions to customer business problems demonstrating Adobe’s value proposition and expected return on investment to both existing customers and Adobe sales prospects.

Responsible for driving over 40 Adobe Sign events annually and leverage Adobe Digital Media Sales Organization to educate enterprise customers, uncover qualified opportunities, shorten Adobe Sign sales cycles and help Adobe Sign Account Executives to close deals in the U.S. and Canada.

- Responsible for selling Adobe Sign to enterprise commercial accounts in the Eastern Region. Attained 120% of quota.

1) Planned, executed and co-hosted 36 Adobe Acrobat and Creative Suite full-day city seminars and 32 webinars annually to over 7,000 enterprise customers & prospects in North America.2) Partnered with Adobe Account Executives to help shorten customer sales cycles and increase deal size.3) Provided Account Executives with sales tools including competitive information, vertical presentations and Adobe product resource links.

Built partner program from scratch.

Named the Enterprise Alliance Account Manager of the year due to sales overachievement.

Direct sales to Fortune 500 accounts and co-hosted many 200+ attendee seminars.

Made “Club” trip 4 out of 5 years for quota overachievement. Named “Enterprise Account Manager of the Year” in 1989.